Make plans now to attend XMPP integration with CVP 2012/06/14 @ 10:00 AM at Cisco Live! in San Diego. ...Read More

 



Cisco Developer Network will be presenting a CDN Developer Track at Cisco Live! London the week of January 31, 2011.

We are presenting technical sessions which highlight Application Programming interfaces (APIs) and Software Developer Kits (SDKs) for Cisco technologies such as Unified Communications, IOS, and Access Routing Technologies ¿ including the new Cisco Cius ...Read More

 

Recently noticed that there have been repeated questions from our developer community complaining that they can't seem to get the beep to work with <record>. They have set the beep attribute to "true" alright, and the reference guide even says this is supported but why doesn't it work?
...Read More

 

August 01, 2006
Earlier today, as I was typing a comment in our internal issuing-tracking system, I hit backspace to correct a typo. WHAM! I go back to the previous page, and my long-winded comment is gone. Apparently I somehow left the context of the text area (did I tab, or spuriously click, or??), which causes backspace to act as a hotkey for "Back". The web browser was not very forgiving of my mistake.

Are your IVR applications forgiving? They should be.
...Read More

 

Mark Gibbs over at Network World has put together a spiffy little scoring system for customer service systems (including many criteria for IVR systems). How would callers score your IVR using Mark's guidelines? Place a call and find out, you may be surprised.
...Read More

 

If you're using JNDI to connect to your database through Tomcat, then it's possible you've had to deal with database connection pool leaks. Your code tests fine, it's been reviewed, but in load tests or in production your app is unable to acquire database connections, the pool is empty!

Fear not, there are some handy parameters which can be set in your application's XML configuration file (in tomcat/conf/Catalina/YOUR_IP/YOUR_APP.xml):
...Read More

 

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Capture data from an agent tranfer to the IVR

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Capture data from an agent tranfer to the IVR
Answer
2/19/13 3:08 PM
Hi
In what ways can I capture data after an agent performs a tranfer to an ivr application using call studio?
Thanks
Ivan
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RE: Capture data from an agent tranfer to the IVR
Answer
2/19/13 3:16 PM as a reply to Ivan Fernandez.
Hi Ivan,
Can you be more specifc about what data you need to capture and what kind of agent this is (UCCE w/CAD or CTIOS, 3rd party ACD (Avaya, Nortel))?  Without some more detail it will be hard to point you in the right direction.
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RE: Capture data from an agent tranfer to the IVR
Answer
2/21/13 3:28 PM as a reply to Michael Aossey.
Hey Michael
Thanks, i'll get back to you on this .
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Re: New Message from Ivan Fernandez in Customer Voice Portal (CVP) - Genera
Answer
2/25/13 4:12 PM as a reply to Ivan Fernandez.
I had confirmation on this ,it is an Icm script will pass the details that
I need...
I had a look at the CVP Subdialog Start but seems to only accepts one
parameter (I need two ) so I guess if I use it has to be seperated by a
symbol e.g a colon and then I will need to export it again...




On Thu, Feb 21, 2013 at 3:28 PM, Cisco Developer Community Forums <
cdicuser@developer.cisco.com> wrote:

> Ivan Fernandez has created a new message in the forum "General Discussion
> - All Versions":
> -------------------------------------------------------------- Hey Michael
> Thanks, i'll get back to you on this .
> --
> To respond to this post, please click the following link:
> http://developer.cisco.com/web/cvp/community/-/message_boards/view_message/12218737or simply reply to this email.
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RE: Re: New Message from Ivan Fernandez in Customer Voice Portal (CVP) - Ge
Answer
2/25/13 7:12 PM as a reply to Ivan Fernandez.
Ivan, You can send more than one parameter to Studio/VxmlServer.
In ICM, you cfg them in the ToExtVxml array using name=value pairs, separated by semi-colons.
In Studio the data will be available as Session data with the name sent from ICM, you do NOT configure anything in the CVP_Subdialog_Start element.
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Re: New Message from Janine Graves in Customer Voice Portal (CVP) - General
Answer
2/28/13 1:03 AM as a reply to Janine Graves.
Thanks Janine , I'll try that

On Mon, Feb 25, 2013 at 7:12 PM, Cisco Developer Community Forums <
cdicuser@developer.cisco.com> wrote:

> Janine Graves has created a new message in the forum "General Discussion -
> All Versions":
> -------------------------------------------------------------- Ivan, You
> can send more than one parameter to Studio/VxmlServer.
> In ICM, you cfg them in the ToExtVxml array using name=value pairs,
> separated by semi-colons.
> In Studio the data will be available as Session data with the name sent
> from ICM, you do NOT configure anything in the CVP_Subdialog_Start element.
> --
> To respond to this post, please click the following link:
> http://developer.cisco.com/web/cvp/forums/-/message_boards/view_message/12359505or simply reply to this email.
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