Make plans now to attend XMPP integration with CVP 2012/06/14 @ 10:00 AM at Cisco Live! in San Diego. ...Read More

 



Cisco Developer Network will be presenting a CDN Developer Track at Cisco Live! London the week of January 31, 2011.

We are presenting technical sessions which highlight Application Programming interfaces (APIs) and Software Developer Kits (SDKs) for Cisco technologies such as Unified Communications, IOS, and Access Routing Technologies ¿ including the new Cisco Cius ...Read More

 

Recently noticed that there have been repeated questions from our developer community complaining that they can't seem to get the beep to work with <record>. They have set the beep attribute to "true" alright, and the reference guide even says this is supported but why doesn't it work?
...Read More

 

August 01, 2006
Earlier today, as I was typing a comment in our internal issuing-tracking system, I hit backspace to correct a typo. WHAM! I go back to the previous page, and my long-winded comment is gone. Apparently I somehow left the context of the text area (did I tab, or spuriously click, or??), which causes backspace to act as a hotkey for "Back". The web browser was not very forgiving of my mistake.

Are your IVR applications forgiving? They should be.
...Read More

 

Mark Gibbs over at Network World has put together a spiffy little scoring system for customer service systems (including many criteria for IVR systems). How would callers score your IVR using Mark's guidelines? Place a call and find out, you may be surprised.
...Read More

 

If you're using JNDI to connect to your database through Tomcat, then it's possible you've had to deal with database connection pool leaks. Your code tests fine, it's been reviewed, but in load tests or in production your app is unable to acquire database connections, the pool is empty!

Fear not, there are some handy parameters which can be set in your application's XML configuration file (in tomcat/conf/Catalina/YOUR_IP/YOUR_APP.xml):
...Read More

 

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8.5 Courtesy Callback using SIP trunks / IP Originated Calls

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8.5 Courtesy Callback using SIP trunks / IP Originated Calls
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2/20/13 5:21 PM
I searched, couldn't find any references so far so apologies if this was beaten to death elsewhere....
We receive 50% of our inbound traffic via SIP gateways.  We also do a lot of transfers to other departments which creates an IP originated call.  I can't seem to find any success stories using CCB in this environment, even with a CUBE in the mix.  Is this still not supported and only PRI / POTS supported for CCB?   Inbound PSTN via SIP we might be willing do dump to gain the feature of CCB, but internal transfers we can't live without and if IP originated calls are not supported then don't see us deploying CCB in it's native format.
Any experience anyone have implmenting in a simlar environment?
Thanks!  Bill Westby.
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RE: 8.5 Courtesy Callback using SIP trunks / IP Originated Calls
Answer
2/20/13 7:14 PM as a reply to Bill Westby.
Hi Bill,
CVP CCB is fully supported on SIP originated calls from CUBE as of v8.5, but 8.0 did lack support for this.  I don't think that you would be able to use CCB with IP originated calls from UCM though since CCB uses TCL scripts on the voice gateway (and you obviously can not run those on UCM).  There is a support forum thread about this were this question is addressed for CUBE that you may want to read.  https://supportforums.cisco.com/thread/2077337
I hope that helps.
-Mike
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