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8.5 Courtesy Callback using SIP trunks / IP Originated Calls

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8.5 Courtesy Callback using SIP trunks / IP Originated Calls
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2/20/13 5:21 PM
I searched, couldn't find any references so far so apologies if this was beaten to death elsewhere....
We receive 50% of our inbound traffic via SIP gateways.  We also do a lot of transfers to other departments which creates an IP originated call.  I can't seem to find any success stories using CCB in this environment, even with a CUBE in the mix.  Is this still not supported and only PRI / POTS supported for CCB?   Inbound PSTN via SIP we might be willing do dump to gain the feature of CCB, but internal transfers we can't live without and if IP originated calls are not supported then don't see us deploying CCB in it's native format.
Any experience anyone have implmenting in a simlar environment?
Thanks!  Bill Westby.
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RE: 8.5 Courtesy Callback using SIP trunks / IP Originated Calls
Answer
2/20/13 7:14 PM as a reply to Bill Westby.
Hi Bill,
CVP CCB is fully supported on SIP originated calls from CUBE as of v8.5, but 8.0 did lack support for this.  I don't think that you would be able to use CCB with IP originated calls from UCM though since CCB uses TCL scripts on the voice gateway (and you obviously can not run those on UCM).  There is a support forum thread about this were this question is addressed for CUBE that you may want to read.  https://supportforums.cisco.com/thread/2077337
I hope that helps.
-Mike
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