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Strange issue with DTMF only application (Call studio 8.5)

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Strange issue with DTMF only application (Call studio 8.5)
Answer
2/21/13 3:25 PM
Hi Ihave a DMTF only application In my the application properties  as VXML gateway I select Cisco Unified CVP 4.1/7.0/8.0/8.5 with Nuance 8.5 . The grammars are very simple  DTMF grammars and only set as DTMF only, in the element configuration the input mode is DTMF only ...however the application seems to be sensitive in speech somehow and it triggers a no match constantly after the slightest voice input.... Is this a bug? Ihave tried to set the vxml gateway to Cisco Unified CVP 4.1/7.0/8.0/8.5 with Cisco DTMF but my DTMF  grammars seem to be completely ignored and the app accepts input of any length (speech is not recognisable though)... My grammas look like so:

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RE: Strange issue with DTMF only application (Call studio 8.5)
Answer
2/21/13 3:27 PM as a reply to Ivan Fernandez.
For some reason my grammar was not pasted (although it shouldnt be related ) ... but here it is : http://pastebin.com/kNXHg6Rr
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RE: Strange issue with DTMF only application (Call studio 8.5)
Answer
2/21/13 4:47 PM as a reply to Ivan Fernandez.
I have seen a number of posts here about the problem you are experiencing - the app uses Nuance gateway, the element specifies Input Mode: DTMF only, but spoken caller input is accepted but causes NoMatch events.
I don't know if this is a Nuance issue or a Cisco gateway issue. Why don't you open a TAC case and let them determine who should fix this 'bug'.
The workaround for you is to set the VXML Gateway to "Cisco Unified CVP 4.1/7.0/8.0/8.5 with DTMF"
You won't be able to use 'external' custom grammars, but you can use the Digits element to collect 3 digits (set MinDigits and MaxDigits to 3). There will be a few other limitations, but if you need to collect spoken input at some point, you can perform an Application Transfer or Subdialog Invoke to a Studio app that sets the VXML Gateway to 'Nuance.
 
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Re: New Message from Janine Graves in Customer Voice Portal (CVP) - CVP - A
Answer
2/25/13 4:09 PM as a reply to Janine Graves.
Hi Janine

I will raise a case and will let you know the outcome,
I think for now I will use the digit element, although one of the grammars
has to finish with # ...
Just to confirm external grammars are definitly not usuable if I use Cisco
Unified CVP 4.1/7.0/8.0/8.5 with DTMF right?.

Thanks

On Thu, Feb 21, 2013 at 4:47 PM, Cisco Developer Community Forums <
cdicuser@developer.cisco.com> wrote:

> Janine Graves has created a new message in the forum "CVP - All Versions":
> -------------------------------------------------------------- I have seen
> a number of posts here about the problem you are experiencing - the app
> uses Nuance gateway, the element specifies Input Mode: DTMF only, but
> spoken caller input is accepted but causes NoMatch events.
> I don't know if this is a Nuance issue or a Cisco gateway issue. Why don't
> you open a TAC case and let them determine who should fix this 'bug'.
> The workaround for you is to set the VXML Gateway to "Cisco Unified CVP
> 4.1/7.0/8.0/8.5 with DTMF"
> You won't be able to use 'external' custom grammars, but you can use the
> Digits element to collect 3 digits (set MinDigits and MaxDigits to 3).
> There will be a few other limitations, but if you need to collect spoken
> input at some point, you can perform an Application Transfer or Subdialog
> Invoke to a Studio app that sets the VXML Gateway to 'Nuance.
>
> --
> To respond to this post, please click the following link:
> http://developer.cisco.com/web/cvp/community/-/message_boards/view_message/12222307or simply reply to this email.
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Re: New Message from Ivan Fernandez in Customer Voice Portal (CVP) - CVP -
Answer
2/25/13 5:57 PM as a reply to Ivan Fernandez.
*************************************************Ivan, Are you using the # to act as the terminating character? To indicate when the caller is done? If so, then that's automatic. You can use the Digits element and tell the caller to terminate using the #. The # will be removed by the gateway automatically. If you need to collect the # as part of the caller's entry, that'll be harder. Janine
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Re: New Message from Ivan Fernandez in Customer Voice Portal (CVP) - CVP -
Answer
2/25/13 5:57 PM as a reply to Ivan Fernandez.
Correct, with DTMF-Only gateway you can NOT use external grammars.
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Re: New Message from Janine Graves in Customer Voice Portal (CVP) - CVP - A
Answer
2/28/13 1:04 AM as a reply to Janine Graves.
That worked perfectly ... no didn't need to collect the #

Thank you

On Mon, Feb 25, 2013 at 5:58 PM, Cisco Developer Community Forums <
cdicuser@developer.cisco.com> wrote:

> Janine Graves has created a new message in the forum "CVP - All Versions":
> -------------------------------------------------------------- Correct,
> with DTMF-Only gateway you can NOT use external grammars.
> --
> To respond to this post, please click the following link:
> http://developer.cisco.com/web/cvp/forums/-/message_boards/view_message/12358051or simply reply to this email.
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