Make plans now to attend XMPP integration with CVP 2012/06/14 @ 10:00 AM at Cisco Live! in San Diego. ...Read More

 



Cisco Developer Network will be presenting a CDN Developer Track at Cisco Live! London the week of January 31, 2011.

We are presenting technical sessions which highlight Application Programming interfaces (APIs) and Software Developer Kits (SDKs) for Cisco technologies such as Unified Communications, IOS, and Access Routing Technologies ¿ including the new Cisco Cius ...Read More

 

Recently noticed that there have been repeated questions from our developer community complaining that they can't seem to get the beep to work with <record>. They have set the beep attribute to "true" alright, and the reference guide even says this is supported but why doesn't it work?
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August 01, 2006
Earlier today, as I was typing a comment in our internal issuing-tracking system, I hit backspace to correct a typo. WHAM! I go back to the previous page, and my long-winded comment is gone. Apparently I somehow left the context of the text area (did I tab, or spuriously click, or??), which causes backspace to act as a hotkey for "Back". The web browser was not very forgiving of my mistake.

Are your IVR applications forgiving? They should be.
...Read More

 

Mark Gibbs over at Network World has put together a spiffy little scoring system for customer service systems (including many criteria for IVR systems). How would callers score your IVR using Mark's guidelines? Place a call and find out, you may be surprised.
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If you're using JNDI to connect to your database through Tomcat, then it's possible you've had to deal with database connection pool leaks. Your code tests fine, it's been reviewed, but in load tests or in production your app is unable to acquire database connections, the pool is empty!

Fear not, there are some handy parameters which can be set in your application's XML configuration file (in tomcat/conf/Catalina/YOUR_IP/YOUR_APP.xml):
...Read More

 

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Bridged Transfer

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Bridged Transfer
cvp vxml studio bridge standalone transfer
Answer
5/20/09 1:31 AM
Hi everybody,
 
I tried to use the "Transfer" element [CVP Voice XML Studio - CallControl Elements] in a standalone model [No ICM] to tranfer the call to a pstn device.
I could trigger my Application but when arrive in the transfer box i see an error message on my Gateway:

" Parse Error: url_parseTelUrl: Error - Local subscriber is missing phone-context in tel url:"

Do you know how to tranfer a call?
 
thanks

CVP 4.0
Call Studio 4.0
Gateway 2811 - E1
 
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RE: Bridged Transfer
Answer
5/20/09 1:46 AM as a reply to Romain JEAN.
I heard of a similar problem in standalone but was able to get through by adding a '+' in front of the telephone number.   Let me know is that works for you.
 
regards,
Kamesh
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RE: Bridged Transfer
Answer
5/20/09 1:53 PM as a reply to Kamesh Chidambaram.
Hello Kamesh,
 
It doesn't work with a '+' too.
Should i add something in the gateway? Do you know if I must configure a TEL URI on gateway?
 
The debug http client msg on the gateway show:
 
<var name="error_var" expr="'error.unsupported.uri'" />
 
<catch event="error.unsupported.transfer.bridge">
 
thanks
 
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RE: Bridged Transfer
Answer
5/21/09 12:11 PM as a reply to Romain JEAN.
Hi Romain,

Could you share what is the tel:url that you are using?
I believe it is a local number that you have used without an area-specifier and hence the gateway complains that it cannot find the phone-context.
If the pstn destination is a global number like "tel:+1-234-567-8900", and you represent the same as local then the url would be "tel:567-8900;phone-context=234". Please use either of the representation and let us know if it works.

Hope this helps,
Ranjana.
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RE: Bridged Transfer
Answer
5/22/09 6:08 PM as a reply to Ranjana Narayan.
Hi everybody,
 
It works now
 
I no longer understand how to use Phone-context in french dial plan, so i used the command "pattern"  that match with the entire URI (so you don't have to split phone number and phone context).
 
To make the transfer, CVP "dial" with an TEL URI. We need to match the destination URI with an outgoing pots dial-peer to PSTN. It is important to put a + in the tel URI but i don't know why.
The CVP keep the call active (bridged) , then you could play an other prompt or tranfer to an other agent...
 
 
 
thanks!!!!
 
this is  my configuration:
 
CVP Transfer box:
tel
+0611111111
bridged: yes
 
 
Gateway:
 

service SERVICE flash:CVPSelfService.tcl
paramspace english index 0
paramspace english language en
paramspace english location flash
param CVPSelfService-port 7000
param CVPSelfService-app SERVICE
paramspace english prefix en
param CVPPrimaryVXMLServer 172.11.11.11
 


voice class uri TEL6 tel
pattern ^06
 
 


dial-peer voice 1 pots */outgoingdial-peer that match my cvp aplication and the URI*/

preference 1
destination-pattern 0T
progress_ind setup enable 3
progress_ind alert enable 8
progress_ind progress enable 8
progress_ind connect enable 8
destination uri TEL6
direct-inward-dial
port 0/0/0:15
forward-digits all


 

 
 


dial-peer voice 2222 pots */incoming pots dial-peer  from pstn that trigger my cvp aplication*/
service SERVICE
incoming called-number 2222
no digit-strip
direct-inward-dial
forward-digits all
 
 
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