Showing 6 results.
Items per Page 50
of 1

CVP Forum

« Back to General Discussion

Call Transfer with option to reject the call

Combination View Flat View Tree View
Threads [ Previous | Next ]
Dears,
 
In a CVP standalone deployment, i'm trying to transfer the IVR caller to an external pstn number. However when the transfer receiver picks the call i want to give him the option to disconnect or take the transfer by playing him an audio message.
 
call flow:
 
Pstn Caller-->gateway-->VXML server--->gateway-->Pstn Transfer receiver
 
Any idea how this could be done?
 
thanks in advance,

Hi Fabien,
I think what you are describing is more of an outbound dialer
functionality.  If I understand correctly, you would like to establish an
outbound call, then play a .wav file to the callee, allow the callee to enter a
digit to accept the call or not, then complete the transfer?
 
Standalone CVP only supported blind transfers.  There is no
conferencing capability during a transfer with CVP.
 
Regards,
-Chris