Make plans now to attend XMPP integration with CVP 2012/06/14 @ 10:00 AM at Cisco Live! in San Diego. ...Read More

 



Cisco Developer Network will be presenting a CDN Developer Track at Cisco Live! London the week of January 31, 2011.

We are presenting technical sessions which highlight Application Programming interfaces (APIs) and Software Developer Kits (SDKs) for Cisco technologies such as Unified Communications, IOS, and Access Routing Technologies ¿ including the new Cisco Cius ...Read More

 

Recently noticed that there have been repeated questions from our developer community complaining that they can't seem to get the beep to work with <record>. They have set the beep attribute to "true" alright, and the reference guide even says this is supported but why doesn't it work?
...Read More

 

August 01, 2006
Earlier today, as I was typing a comment in our internal issuing-tracking system, I hit backspace to correct a typo. WHAM! I go back to the previous page, and my long-winded comment is gone. Apparently I somehow left the context of the text area (did I tab, or spuriously click, or??), which causes backspace to act as a hotkey for "Back". The web browser was not very forgiving of my mistake.

Are your IVR applications forgiving? They should be.
...Read More

 

Mark Gibbs over at Network World has put together a spiffy little scoring system for customer service systems (including many criteria for IVR systems). How would callers score your IVR using Mark's guidelines? Place a call and find out, you may be surprised.
...Read More

 

If you're using JNDI to connect to your database through Tomcat, then it's possible you've had to deal with database connection pool leaks. Your code tests fine, it's been reviewed, but in load tests or in production your app is unable to acquire database connections, the pool is empty!

Fear not, there are some handy parameters which can be set in your application's XML configuration file (in tomcat/conf/Catalina/YOUR_IP/YOUR_APP.xml):
...Read More

 

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Prerequisite for CVP development course

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Prerequisite for CVP development course
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11/9/09 3:15 PM
Hi All,
 
I've been reading a few articles / course outline where some form of programming background is required prior to taking the course. Anyone able to elaborate to what extend the programming background is required as in any specific language, etc?
 
Also, I was told that in Call Studio we are able to create additional components/objects using Java (outside from Call Studio). To what extend CVP scripts can be enhanced by incorporating Java objects?
 
Thanks!
 
-JT-
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RE: Prerequisite for CVP development course
Answer
11/9/09 7:56 PM as a reply to Jin Tiam Loh.
Hi JT,
 
You don't need any programming background at all for the CVP Developer class as Studio is a graphical programming tool.
 
During the class the instructor will explain everything needed to work with Studio, including understanding the call flow between the VxmlGateway, Vxml Server, ASR/TTS Servers,ICM, etc. You will also learn about VXML properties and timers that affect the application and how to set them; how to handle VXML exceptions that occur occasionally; how to catch unrecoverable exceptions (Error element) and pass data back to ICM to handle them, etc.
 
The last day or so of the class demonstrates how to extend the Studio tool using Java components and how the application developer can implement, use, update, maintain such Java components. It doesn't require any knowledge of Java for that part of the course as we use pre-written code that I've written for this purpose. If you know some Java, then you can try modifying these Java demo components. If you don't know Java, then you can just work with the pre-written code.
 
In reality, you will probably want someone on staff who knows some Java so they can create extra Java components and new elements for Studio to extend its functionality and make it a very usable tool. Things like creating elements to grab Substrings, Search&Replace, StringLength, DateValidation - all these things are easy in Java, but don't come with Studio out-of-the-box (O O B ).
 
If you have any further questions regarding training, please feel free to contact me here or directly at JGraves@TrainingTheExperts.com
 
Regards, Janine Graves
www.TrainingTheExperts.com
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