Make plans now to attend XMPP integration with CVP 2012/06/14 @ 10:00 AM at Cisco Live! in San Diego. ...Read More

 



Cisco Developer Network will be presenting a CDN Developer Track at Cisco Live! London the week of January 31, 2011.

We are presenting technical sessions which highlight Application Programming interfaces (APIs) and Software Developer Kits (SDKs) for Cisco technologies such as Unified Communications, IOS, and Access Routing Technologies ¿ including the new Cisco Cius ...Read More

 

Recently noticed that there have been repeated questions from our developer community complaining that they can't seem to get the beep to work with <record>. They have set the beep attribute to "true" alright, and the reference guide even says this is supported but why doesn't it work?
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August 01, 2006
Earlier today, as I was typing a comment in our internal issuing-tracking system, I hit backspace to correct a typo. WHAM! I go back to the previous page, and my long-winded comment is gone. Apparently I somehow left the context of the text area (did I tab, or spuriously click, or??), which causes backspace to act as a hotkey for "Back". The web browser was not very forgiving of my mistake.

Are your IVR applications forgiving? They should be.
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Mark Gibbs over at Network World has put together a spiffy little scoring system for customer service systems (including many criteria for IVR systems). How would callers score your IVR using Mark's guidelines? Place a call and find out, you may be surprised.
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If you're using JNDI to connect to your database through Tomcat, then it's possible you've had to deal with database connection pool leaks. Your code tests fine, it's been reviewed, but in load tests or in production your app is unable to acquire database connections, the pool is empty!

Fear not, there are some handy parameters which can be set in your application's XML configuration file (in tomcat/conf/Catalina/YOUR_IP/YOUR_APP.xml):
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CVP Studio's Web Service Element data substitution is not working

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Greetings,
 
 
We are using CVP studio's out of the box Web Service element to integrate with a web service. When a hard coded data is used to send data as parameter , web service executes fine, however when a substitution tag such as (Data.Session.phone} is used to pass data to the web service element , the tag is replaced with the {0} and hence web service element is not executed properly.
 
 
Attached (StudioConfig.jpg) show the web service element configuration
"deployedConfig.jpg" shows the confgigurations of the web service element after deployment
"error.jpeg" shows the request as it is generated by CVP , it looks like the CVP VXML server does not substitute the parameters with values at run time
Attachments:

Hi Farhang,
 
CVP 7.0(2) ES3 has the fix for WebService substitution problem.  You can download it from CCO: http://www.cisco.com/cgi-bin/tablebuild.pl/a8d366899587b2d7a8919be553ce0fed
 
Thanks,
Silvia

Hi Farhang,
 
CVP 7.0(2) ES3 has the fix for WebService substitution problem.  You can download it from CCO: http://www.cisco.com/cgi-bin/tablebuild.pl/a8d366899587b2d7a8919be553ce0fed
 
Thanks,
Silvia

 
Thanks Silvia,
 
This resolved my issue.

wonderful ... this solution worked. I'm able to invoke a webservice by passing a parameter value set in the Call studio ....
 
So, CVP7.0 on top of it CVP7.0.2 patch and add to it CVP7.0.2_ES3 to get this working.

The fix for this defect
<pre>CSCsv36803 Websrvs node doesn't substitute values when using session VARs


was also integrated into ES 29 which can be downloaded here

http://www.cisco.com/cisco/software/special/release.html?config=5709c7eb909490f8d5f330576a68867e</pre>