do you have a Studio application called 'AppName' that's been deployed
to your VxmlServer??


Cisco Developer Community Forums wrote:
> Praveen Vadlamudi has created a new message in the forum "General
> Discussion - All Versions":
>
> --------------------------------------------------------------
> Has any one seen the following error in CVP when calling an external
> application from ICM script.
> Â
> 1777: 10.70.54.50: Jan 13 2010 13:56:15.182 -0500:
> %CVP_4_1_IVR-7-TRACE_CALL: {Thrd=http-8000-9} VBServlet:service: HTTP
> Request from 10.6.192.57: {
> CALL_ID=1EC02F6A-FFAC11DE-A0DB000E-D7B96854, MSG_TYPE=CALL_RESULT,
> CALL_SEQ_NUM=3, ERROR_CODE=MEDIA_FILE_NOT_FOUND(9) }
> 1778: 10.70.54.50: Jan 13 2010 13:56:15.182 -0500:
> %CVP_4_1_IVR-3-CALL_ERROR:
> CALLGUID=1EC02F6A-FFAC11DE-A0DB000E-D7B96854 DNIS=81111111111312
> External VXML located at
> http://dc2wcvpd001c2:7000/CVP/en-us/../Server?Option=1&ICMInfo=149396-358-0.580718&application=AppName]
> resulted in a bad fetch (Client: 10.6.192.57) [id:3023]
> The same URL above is fine in IE from the same server, so it is not a
> DNS issue.
> Â
> Any help is appreicated. This application used to work fine before,
> something change and I cannot figure out what emoticon
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Hi Praveen -
 
Did you get this resolved?  The only other thing that I wondered about was the sequence of the parameters.  While it technically should make no difference, I'm wondering about the fact that the "application=AppName" appears at the end of the URL.
 
Did you put that string in Call.user.microapp.ToExtVXML[0]?
 
 - Bill

From this URL in your error message, it looks like a number of
variables haven't been assigned correctly within your ICM routing script:
http://192.168.5.186:8180/en-us/app/Server?callid=EA7ED4CA5C&application=HelloWorld

1. you must set the ECC variable media_server to
"http://VxmlServerIPaddress:7000/CVP" (where VxmlServerIPaddress should
be the IP of your VxmlServer and 7000 is the VxmlServer's Tomcat port)

2. you must set app_media_lib to ".."

These 2 changes will result in the following (correctly formed) URL:
http://192.168.5.186:8180/CVP/en-us/../Server?callid=EA7ED4CA5C&application=HelloWorld



On 5/12/2010 3:27 AM, Cisco Developer Community Forums wrote:
> Harish Suriyanarayanan has created a new message in the forum "General
> Discussion - All Versions":
>
> --------------------------------------------------------------
> Hi Praveen,
> Â
> How was this issue resolved. Iam also getting a similar error.
> Â
> 79: 192.168.5.186: May 12 2010 12:07:06.125 +0530:
> %CVP_7_0_IVR-3-CALL_ERROR: CALLGUID=EA7ED4CA5CC711DF819DE23164BE1EB0
> DNIS=123456798031 External VXML located at
> http://192.168.5.186:8180/en-us/app/Server?callid=EA7ED4CA5C&application=HelloWorld
> resulted in a bad fetch (Client: 10.145.200.1) [id:3023]
> 80: 192.168.5.186: May 12 2010 12:07:06.125 +0530:
> %CVP_7_0_IVR-3-CALL_ERROR: RunScript Error from 10.145.200.1
> [MEDIA_FILE_NOT_FOUND(9)] CALLGUID: EA7ED4CA5CC711DF819DE23164BE1EB0
> DNIS=123456798031 {VRUScriptName: 'GS,Server,V' ConfigParam: ''} [id:3023]
> 97: 192.168.5.186: May 12 2010 12:07:08.625 +0530:
> %CVP_7_0_IVR-3-CALL_ERROR: Removing CALLGUID:
> EA7ED4CA5CC711DF819DE23164BE1EB0 DNIS=1234567980 due to exception in
> CallNewHandler. (Client: 10.145.200.1) Received ICM DialogFailure
> response for new call request. DialogFailure StatusCode: 15 HTTP req:
> { CALL_ID=EA7ED4CA5CC711DF819DE23164BE1EB0, CLIENT_TYPE=IOS,
> MSG_TYPE=CALL_NEW, RECOVERY_VXML=flash:recovery.vxml,
> CALL_DNIS=1234567980, CALL_UUI=, ERROR_CODE=NONE(0),
> CALL_ANI=sip:192.168.5.186:5060 } [id:3023]
> 107: 192.168.5.186: May 12 2010 12:07:10.656 +0530:
> %CVP_7_0_SIP-3-SIP_CALL_ERROR: CALLGUID =
> EA7ED4CA5CC711DF819DE23164BE1EB0 LEGID =
> EA7F70F2-5CC711DF-81A2E231-64BE1EB0 - - ABNORMALLY ENDING -
> SIP code [200], Reason Hdr [Q.850;cause=38] Q850 Reason [38 - Network
> out of order, may be VRU leg fetch error - HANDOFF.tcl disconnected
> call.], GW call using SURV TCL flag , NON NORMAL flag ,
> USE ERROR REFER flag with AGE (msecs) 7375 and Call History:
> 123456798031, 1234567980, [id:5004]
> 115: 192.168.5.186: May 12 2010 12:07:10.687 +0530:
> %CVP_7_0_SIP-3-SIP_CALL_ERROR: CALLGUID =
> EA7ED4CA5CC711DF819DE23164BE1EB0 LEGID =
> EA7F70F2-5CC711DF-81A2E231-64BE1EB0 - : Refer failed with 503
> - Service Unavailable. May be a problem with DN Routes or Gateway
> Dail-Peers. [id:5004]
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Hi Janine,
 
Iam setting up a cvp comprehensive lab setup and I have some issues.
 
1) When I try to Play a message using Run External Scripts. The message plays and the script gets aborted on that node.
(http://192.168.5.186:7000/CVP/audio/message.wav). The script works fine otherwise (calling CVP script).
 
2) When i try to dial the cti route point number from ipphone. It reaches the cvp script (Run External Script node Pointing to the cvp application) and runs it, after that its aborting.
 
Thanks,
Harish.
 
 

Hi Bill,
 
The translation rule and dial peer is already configured still both the issues are occuring.
 
Harish.

 
 
 
 
 
Hi,
I'm pretty new to contact center environment, can someone help me about scripting, also i want to do scripting with VXML, i mean i want to use VXML scripts in ICM
wen we do start scripting, wat nodes we need to use, for eg they are some nodes like "set Variaable", Send to VRU etc, y these nodes need to be used
I have checked some docs about scripting, they do not seem to be of much help
Can someone really help me regarding this?????

Also i need help on how to configure gateways

it would be helpful if there is a link or video available in which step-by-steps are available

Thanks & Regards
Ramya

Hi harish,
I was able to get my scripting done
Now I need a help for the issue described below
I have installed ICM as in set up ICM, CVP and CCM(4.x version)
For the CVP part, i have added call server, VXML server and gateway , i was also able to telnet gateway from CVP
I used show startup config from gateway and have saved that config in a notepad
In tht i see something related to dial peer which will be used for configuring dialed numbers
 
I'm trying to use a dial number 8004741234 for my script
 
I have added this number as route pattern in CCM
 
Hpwever i do not know how to assign dial peer for this, as in i do not know how to use dial number in my gateway configuration so that i can make calls from any phone(other than ip communicator) to test my script
I can login to CTI Tool Kit and make calls from ip communicator
 
Help is really appreciated.....
I have attached gateway config, a sample of which is available from cisco webiste, can someone tell me which dial peer to use and how to modify tht for dial number
 

Attachments:

 
Hi
Thanks for replying to my query
I'm not using SIP  service in CVP, shld tht also be used??
Are Dial peers restricted to only 4 digits or more than that
Here in dial peer, both dial peer and destination-pattern are 2072, shld tht be the same always??
 
dial-peer voice 2072 voip

destination-pattern 2072
  And
 
dial-peer voice 81 voip
description Label from ICM (Type 10 label+Correlation ID)
service bootstrap
incoming called-number 81T
dtmf-relay rtp-nte h245-signal h245-alphanumeric
codec g711ulaw
no vad
In the above the dial-peer voice is 81 voip and is tht for the incoming called-number 81T
and here description means the decriptions tht we give in route pattern in CCM while creatig a route point
 
shld we give the entire incoming number, like for eg if i'm using two dialed nos say 8004741234 and 8082223345, shld it be again 81T or different
 
Please advice
Help required again...
Ramya