Make plans now to attend XMPP integration with CVP 2012/06/14 @ 10:00 AM at Cisco Live! in San Diego. ...Read More

 



Cisco Developer Network will be presenting a CDN Developer Track at Cisco Live! London the week of January 31, 2011.

We are presenting technical sessions which highlight Application Programming interfaces (APIs) and Software Developer Kits (SDKs) for Cisco technologies such as Unified Communications, IOS, and Access Routing Technologies ¿ including the new Cisco Cius ...Read More

 

Recently noticed that there have been repeated questions from our developer community complaining that they can't seem to get the beep to work with <record>. They have set the beep attribute to "true" alright, and the reference guide even says this is supported but why doesn't it work?
...Read More

 

August 01, 2006
Earlier today, as I was typing a comment in our internal issuing-tracking system, I hit backspace to correct a typo. WHAM! I go back to the previous page, and my long-winded comment is gone. Apparently I somehow left the context of the text area (did I tab, or spuriously click, or??), which causes backspace to act as a hotkey for "Back". The web browser was not very forgiving of my mistake.

Are your IVR applications forgiving? They should be.
...Read More

 

Mark Gibbs over at Network World has put together a spiffy little scoring system for customer service systems (including many criteria for IVR systems). How would callers score your IVR using Mark's guidelines? Place a call and find out, you may be surprised.
...Read More

 

If you're using JNDI to connect to your database through Tomcat, then it's possible you've had to deal with database connection pool leaks. Your code tests fine, it's been reviewed, but in load tests or in production your app is unable to acquire database connections, the pool is empty!

Fear not, there are some handy parameters which can be set in your application's XML configuration file (in tomcat/conf/Catalina/YOUR_IP/YOUR_APP.xml):
...Read More

 

Showing 6 results.
Items per Page 50
of 1
First Previous Next Last

CVP Forum

« Back to New Feature Discussion

CVP 8.0 Courtesy Callback Feature-

Combination View Flat View Tree View
Threads [ Previous | Next ]
CVP 8.0 Courtesy Callback Feature-
cvp developer
Answer
7/30/10 7:07 AM
I need some help on CVP 8.0 Scheduled Callback Solution-

The CVP 8.0 guide  says the call must arrive on a TDM trunk for this solution to work, I am assuming that is because the survivability.tcl requirement.



Does that mean SIP calls that arrive on a Voice Gateway are not able to participate in the CVP 8.0 scheduled callback?
Does this mean that an incoming voip dialpeer cannot use the survivability.tcl script? only valid for pots dialpeer?


I am asking about this for a new CVP/UCCE/UCM 8.0 deployment.

Call Flow-as I understand it.

We had to get special permission for the Verizon SIP Trunks for this customer.

1. Inbound SIP Trunk to 4900 gateway

2. Gateway to CUPS Proxy Server

3. CVP/ UCCE Interaction

---customer wants to use scheduled callback----during high call volumes---

4. Callback

5. CVP calls customer back

6. CVP / UCCE routes call to CUCM agent

7. CVP Callback and CUCM agent joined at agent


My questions are:

Does the inbound call have to be TDM?

Does survivability.tcl only work on pots dialpeers, not voip (SIP) dialpeers?

Are we sure an inbound SIP trunk with dialpeer 1 answering the call and then dialpeer 2 sending the call to the target (standard voip call), but initiated from a gateway will not work?
Flag

RE: CVP 8.0 Courtesy Callback Feature-
Answer
7/30/10 6:41 PM as a reply to PATRICK WILD.
Yes and Yes. The Callback feature only works with TDM calls.
Flag