Make plans now to attend XMPP integration with CVP 2012/06/14 @ 10:00 AM at Cisco Live! in San Diego. ...Read More

 



Cisco Developer Network will be presenting a CDN Developer Track at Cisco Live! London the week of January 31, 2011.

We are presenting technical sessions which highlight Application Programming interfaces (APIs) and Software Developer Kits (SDKs) for Cisco technologies such as Unified Communications, IOS, and Access Routing Technologies ¿ including the new Cisco Cius ...Read More

 

Recently noticed that there have been repeated questions from our developer community complaining that they can't seem to get the beep to work with <record>. They have set the beep attribute to "true" alright, and the reference guide even says this is supported but why doesn't it work?
...Read More

 

August 01, 2006
Earlier today, as I was typing a comment in our internal issuing-tracking system, I hit backspace to correct a typo. WHAM! I go back to the previous page, and my long-winded comment is gone. Apparently I somehow left the context of the text area (did I tab, or spuriously click, or??), which causes backspace to act as a hotkey for "Back". The web browser was not very forgiving of my mistake.

Are your IVR applications forgiving? They should be.
...Read More

 

Mark Gibbs over at Network World has put together a spiffy little scoring system for customer service systems (including many criteria for IVR systems). How would callers score your IVR using Mark's guidelines? Place a call and find out, you may be surprised.
...Read More

 

If you're using JNDI to connect to your database through Tomcat, then it's possible you've had to deal with database connection pool leaks. Your code tests fine, it's been reviewed, but in load tests or in production your app is unable to acquire database connections, the pool is empty!

Fear not, there are some handy parameters which can be set in your application's XML configuration file (in tomcat/conf/Catalina/YOUR_IP/YOUR_APP.xml):
...Read More

 

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Migration to CVP 8.0

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Migration to CVP 8.0
Answer
8/4/10 2:06 AM
Is anyone in the process of migration or has already migrated to CVP 8.0. Wanted to use this thread to share their experiences in terms of
a. Code migration
b. Server setup/Configuration changes etc
c. Use of new features like Courtesy callback etc
 
 
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RE: Migration to CVP 8.0
Answer
8/19/10 1:21 AM as a reply to Hemal Mehta.
We are trying to immediately take advantage of courtesy callback.  I cannot find CVP 8.0 anywhere on Cisco's download site.  I see every other 8.0 (CUCM, UCCE, CUPS) product but CVP stops at 7.0(2).  Anyone know where to download this software from so we can try it on our lab before moving to it, othewise I'll try and get a hold of our rep?
 
Bill Westby
Medtronic - Diabetes
UCCE, CVP, CUPS, CUCM, Verint, AMC, etc, etc.
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RE: New Message from Bill Westby in Customer Voice Portal (CVP) - New Featu
Answer
8/19/10 1:28 AM as a reply to Bill Westby.
Talk to your sales rep, I am sure they can get it for you. Besides downloading CVP 8.0 there are many changes that need to be made for courtesy callback to be tested.
Hemal
________________________________
From: Cisco Developer Community Forums [cdicuser@developer.cisco.com]
Sent: Wednesday, August 18, 2010 3:21 PM
To: cdicuser@developer.cisco.com
Subject: New Message from Bill Westby in Customer Voice Portal (CVP) - New Feature Discussion: RE: Migration to CVP 8.0

Bill Westby has created a new message in the forum "New Feature Discussion":

--------------------------------------------------------------
We are trying to immediately take advantage of courtesy callback. I cannot find CVP 8.0 anywhere on Cisco's download site. I see every other 8.0 (CUCM, UCCE, CUPS) product but CVP stops at 7.0(2). Anyone know where to download this software from so we can try it on our lab before moving to it, othewise I'll try and get a hold of our rep?

Bill Westby
Medtronic - Diabetes
UCCE, CVP, CUPS, CUCM, Verint, AMC, etc, etc.
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To respond to this post, please click the following link:

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