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Earlier today, as I was typing a comment in our internal issuing-tracking system, I hit backspace to correct a typo. WHAM! I go back to the previous page, and my long-winded comment is gone. Apparently I somehow left the context of the text area (did I tab, or spuriously click, or??), which causes backspace to act as a hotkey for "Back". The web browser was not very forgiving of my mistake.

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CVP- Playing critical error

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CVP- Playing critical error
cvp error sql vxmlserver
Answer
9/14/11 4:20 PM
Hello,
We have many occurrences of CVP error in our plateforme (UCCE with comprehensive Deployment).
We have two CVPs, and we see that in many occurences (3 times in 10days), when the call pass by the CVP-B, the call is disconnected after playing a wav error (We are sorry, we experiencing...).
After restarting "Cisco CVP VXMLServer" services, the calls are routed correctly.

In CVP Browser Logs, we see:
------------

1.  11:50:38 VoiceBrowser-VB Trace: 00126347: ERROR: Call Server localhost:8000 reports an error processing a call. Trying other available call servers : DNIS = 35627 : CID = A8933AFC-D86D11E0-932C001F-CA0B1100
11:50:38 VoiceBrowser-VB Trace: 00126347: ERROR: Failed to Get VXML from any call server.  Playing critical error message : DNIS = 35627 : CID = A8933AFC-D86D11E0-932C001F-CA0B1100
---------------

and in errorlog of application PlayFlash (Script VXML studio)
---------
22.253.255.15.1315373574446.380.Play_Flash,09/07/2011 07:32:54.711,A built-in element encountered an exception of type com.audium.server.AudiumException. The error was: [SQLServer 2000 Driver for JDBC]Software caused connection abort: socket write error The root cause was: java.sql.SQLException: [SQLServer 2000 Driver for JDBC]Software caused connection abort: socket write error
com.audium.server.AudiumException: [SQLServer 2000 Driver for JDBC]Software caused connection abort: socket write error
 at com.audium.server.action.database.DatabaseAction.doAction(SourceFile:240)
 at com.audium.server.voiceElement.ActionElementBase.service(SourceFile:382)
 at com.audium.server.controller.Controller.int(SourceFile:2406)
 at com.audium.server.controller.Controller.for(SourceFile:2225)
 at com.audium.server.controller.Controller.a(SourceFile:2060)
 at com.audium.server.controller.Controller.doPost(SourceFile:530)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
 at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
 at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
 at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
 at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
 at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
 at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
 at org.apache.coyote.http11.Http11AprProcessor.process(Http11AprProcessor.java:831)
 at org.apache.coyote.http11.Http11AprProtocol$Http11ConnectionHandler.process(Http11AprProtocol.java:639)
 at org.apache.tomcat.util.net.AprEndpoint$Worker.run(AprEndpoint.java:1196)
 at java.lang.Thread.run(Unknown Source)
 Root Cause: java.sql.SQLException: [SQLServer 2000 Driver for JDBC]Software caused connection abort: socket write error
 at com.microsoft.jdbc.base.BaseExceptions.createException(Unknown Source)
 at com.microsoft.jdbc.base.BaseExceptions.getException(Unknown Source)
 at com.microsoft.jdbc.base.BaseExceptions.getException(Unknown Source)
 at com.microsoft.jdbc.sqlserver.tds.TDSExecuteRequest.submitRequest(Unknown Source)
 at com.microsoft.jdbc.sqlserver.SQLServerImplStatement.execute(Unknown Source)
 at com.microsoft.jdbc.base.BaseStatement.commonExecute(Unknown Source)
 at com.microsoft.jdbc.base.BaseStatement.executeQueryInternal(Unknown Source)
 at com.microsoft.jdbc.base.BasePreparedStatement.executeQuery(Unknown Source)
 at org.apache.tomcat.dbcp.dbcp.DelegatingPreparedStatement.executeQuery(DelegatingPreparedStatement.java:92)
 at com.audium.server.action.database.DatabaseAction.doAction(SourceFile:199)
 at com.audium.server.voiceElement.ActionElementBase.service(SourceFile:382)
 at com.audium.server.controller.Controller.int(SourceFile:2406)
 at com.audium.server.controller.Controller.for(SourceFile:2225)
 at com.audium.server.controller.Controller.a(SourceFile:2060)
 at com.audium.server.controller.Controller.doPost(SourceFile:530)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
 at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
 at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
 at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
 at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
 at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
 at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
 at org.apache.coyote.http11.Http11AprProcessor.process(Http11AprProcessor.java:831)
 at org.apache.coyote.http11.Http11AprProtocol$Http11ConnectionHandler.process(Http11AprProtocol.java:639)
 at org.apache.tomcat.util.net.AprEndpoint$Worker.run(AprEndpoint.java:1196)
 at java.lang.Thread.run(Unknown Source)
-------------------

For information, only CVP-B impacted, and the issue is cleared after restarting VXMLServer.

Thank you for you help!
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RE: CVP- Playing critical error
Answer
9/16/11 1:09 AM as a reply to BASSEM KHARRAT.
You obviously have a possible db issue going on. Are you using a database element in your code or have custom code. Can you connnect to same database outside CVP without any issues ?
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