Make plans now to attend XMPP integration with CVP 2012/06/14 @ 10:00 AM at Cisco Live! in San Diego. ...Read More

 



Cisco Developer Network will be presenting a CDN Developer Track at Cisco Live! London the week of January 31, 2011.

We are presenting technical sessions which highlight Application Programming interfaces (APIs) and Software Developer Kits (SDKs) for Cisco technologies such as Unified Communications, IOS, and Access Routing Technologies ¿ including the new Cisco Cius ...Read More

 

Recently noticed that there have been repeated questions from our developer community complaining that they can't seem to get the beep to work with <record>. They have set the beep attribute to "true" alright, and the reference guide even says this is supported but why doesn't it work?
...Read More

 

August 01, 2006
Earlier today, as I was typing a comment in our internal issuing-tracking system, I hit backspace to correct a typo. WHAM! I go back to the previous page, and my long-winded comment is gone. Apparently I somehow left the context of the text area (did I tab, or spuriously click, or??), which causes backspace to act as a hotkey for "Back". The web browser was not very forgiving of my mistake.

Are your IVR applications forgiving? They should be.
...Read More

 

Mark Gibbs over at Network World has put together a spiffy little scoring system for customer service systems (including many criteria for IVR systems). How would callers score your IVR using Mark's guidelines? Place a call and find out, you may be surprised.
...Read More

 

If you're using JNDI to connect to your database through Tomcat, then it's possible you've had to deal with database connection pool leaks. Your code tests fine, it's been reviewed, but in load tests or in production your app is unable to acquire database connections, the pool is empty!

Fear not, there are some handy parameters which can be set in your application's XML configuration file (in tomcat/conf/Catalina/YOUR_IP/YOUR_APP.xml):
...Read More

 

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CVP delayed connect, Play Queue music to PSTN

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CVP delayed connect, Play Queue music to PSTN
cvp icm ucce isdn delayed connect
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6/6/12 5:48 PM
Hi all,
 
in Germany we have the legal standard, starting 1.9 of Sepmtember this year, that the first 120 seconds of call should be for free for the caller, it least for some special numbers.
 
I have seen the slides from Paul Tindall on how to delay the connect in CVP. I guess with the slides and some testing, we could get this working. Or at least I hope so ;-)
 
What bothers me more is, that the caller will just hear ringback and will mostly hang up after 20 seconds, as he does not hear any announcment. My question is: am I able to play messages to the ISDN, befores sending the ISDN connect? Has anyone experience in doing that? With the command:
voice rtp send-recv
we can open the media channel in the receiving direction, but does it also work for sending?
 
I would like to have a custom  TCL and VXML to accept the call without connecting in UCCE/ICM. I will select an agent, but the meanwhile play a prompt using CVP.
 
Any advise, idea or suggestion is very much appreciated!
 
Cheers
Christian
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