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Cisco Developer Network will be presenting a CDN Developer Track at Cisco Live! London the week of January 31, 2011.

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Recently noticed that there have been repeated questions from our developer community complaining that they can't seem to get the beep to work with <record>. They have set the beep attribute to "true" alright, and the reference guide even says this is supported but why doesn't it work?
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August 01, 2006
Earlier today, as I was typing a comment in our internal issuing-tracking system, I hit backspace to correct a typo. WHAM! I go back to the previous page, and my long-winded comment is gone. Apparently I somehow left the context of the text area (did I tab, or spuriously click, or??), which causes backspace to act as a hotkey for "Back". The web browser was not very forgiving of my mistake.

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Mark Gibbs over at Network World has put together a spiffy little scoring system for customer service systems (including many criteria for IVR systems). How would callers score your IVR using Mark's guidelines? Place a call and find out, you may be surprised.
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bargein property for vxml

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bargein property for vxml
Answer
8/7/12 2:37 PM
Hi,
 
I am implementing tone masking in my application and am using a vxml property "bargeinType" and setting it to "hotword" where i need it and the same is working fine.
But in my subsequent menus the "bargein" property is not working and the tone is not getting barged in leading to a no-match event getting being thrown even though i have set the bargein property to "true".
Am also re-intializing the property "bargeintype" in the subsequent DM.
 
Thanks in Advance!
Binny
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RE: bargein property for vxml
Answer
8/7/12 6:37 PM as a reply to Binny Mathew.
Have you locally set the bargein property to true on the subsequent menus ? Can you include a screenshot of your settings. If so for the menu where it does not work, try putting a silence audio right before the menu. Let me know what happens.
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RE: bargein property for vxml
Answer
8/7/12 6:57 PM as a reply to Hemal Mehta.
When I try setting bargeintype to hotword, I get an error from the gateway error.unsupported.property.bargeintype
What version of the gateway supports 'bargeintype'?
I'm using Nuance 9.
 
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RE: bargein property for vxml
Answer
8/7/12 7:15 PM as a reply to Janine Graves.
FYI:
The bargeintype attribute is supported only through MRCP v2 which is supported in Cisco IOS Release 12.4(15)T and later ones. Are you using MRCP v1 ?
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RE: bargein property for vxml
Answer
8/7/12 7:17 PM as a reply to Hemal Mehta.
Just to add the hotword value of bargein type.
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RE: bargein property for vxml
Answer
8/8/12 6:33 AM as a reply to Hemal Mehta.
The value is set to true for the attribute "bargein" in the application level.

I am also setting the value to true in that DM (.xml file). I Also tried including an audio before palying out the next DM.

Also the value of "bargeintype" is getting popluated dynamically to "hotword" or to "speech". If it's speech it's working fine, but the issue is when i set to hotword.

Note: This is not related to CVP but Nuance (NDF) I believe all these are VXML properties and hence should behave in the same manner thats why i raised this here.


Binny
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RE: bargein property for vxml
Answer
8/9/12 6:59 AM
Hi All,


I have resolved the issue i was stuck up with.

The problem was that all the property values are not getting flushed /over ridden by the next DM's property values on the browser. Which is pretty much strange.

I just included a dummy DM (Menu) which will do nothing and have turned its timeout, termchar to "0" and set its max-notch and max-noinput to "0" and will catch these events and route it to the next DM where the issue was.


Thanks for your quick reply


Binny
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