There is no way to get the queue time for a call. What you want to do is very simple to do though.
What you will need to do is track how long the call is in queue after it is queued. I am assuming you are playing media to the caller either with a microapp or cvp.
All you would need to do is play 5 minutes work of audio, and then on the exit path of the run external script node queue to skillgroup2

My bad, thought he was talking about call’s waiting time, missed the skillgroup part.

Getting all the calls wait time for a skill group is not going to help you figure out if an individual call has been in queue for more than 5 minutes

You can just use Call.TimeInQueue to determine that. I use it all the time. Do not confuse with EWT, that is totally different and function of estimated wait time for the call.
Hemal

From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]
Sent: Wednesday, September 12, 2012 2:59 PM
To: cdicuser@developer.cisco.com
Subject: New Message from Mark Applebee in Customer Voice Portal (CVP) - Training Forum: icm script-Built in function for calls waitng time

Mark Applebee has created a new message in the forum "Training Forum":

--------------------------------------------------------------
I have icm 8.5. I want all the calls coming to the icm will be queue to skillgroup1. After queueing there for 5 minutes, if no one answered the call,then queue the call to skillgroup2. I am trying to find out the built in function to find out the calls waiting time in a skillgroup to make this decision, could someone please help me with this?

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