All,
Is there a real good way to determine when a reporting server goes into partial state, down state etc.  Other than looking at ops console manually, what exactly are the services that affect the state ? Also can certain errors cause that.  If so what are those ? I am looking to automate the solution.
Hemal 

Hi

I am on PTO from 23 Oct 2012 and will have limited access to mails/phone during this time. Please drop me a message and I will respond back to you by 29th Oct 2012.

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Ron,
I checked the ORM logs and did not find the state being logged. In this case the affected server was the reporting server and I checked ORM logs on that. Do you know what exactly it logs when a change of state happens. I am using CVP 8.5.
Hemal

From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]
Sent: Monday, October 22, 2012 2:38 PM
To: cdicuser@developer.cisco.com
Subject: New Message from Ron Nelson in Customer Voice Portal (CVP) - General Discussion - All Versions: RE: Monitoring reporting server

Ron Nelson has created a new message in the forum "General Discussion - All Versions": --------------------------------------------------------------
Hemal Mehta:
All,
Is there a real good way to determine when a reporting server goes into partial state, down state etc. Other than looking at ops console manually, what exactly are the services that affect the state ? Also can certain errors cause that. If so what are those ? I am looking to automate the solution.
Hemal


Depending on what your technology is, you should be able to monitor the ORM logs for device state changes.
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It looks like reporting server state changes are sent to SNMP and syslog, so you can use either mechanism to monitor the state.
The reporting server will go into partial service during database purges or if there is a problem communicating with the database that causes messages to be temporarily written to a file on disk. It will also go into partial service if the number of messages in the reporting server's internal message queue gets too high.