Showing 6 results.
Items per Page 50
of 1
First Previous Next Last

CVP Forum

« Back to CVP - All Versions

Post call survey delay CVP 8.5

Combination View Flat View Tree View
Threads [ Previous | Next ]
Post call survey delay CVP 8.5
Answer
10/9/12 8:38 AM
 
Hi all,  
We are deploying the Post call survey feature, using UCCE and CVP 8.5.  
Our customer complains for a delay of about 4-5 seconds from the agent hung-up and the PCS begin.  
In order to reduce this delay, I have found into the SIP.properties file these two parameters that cause the delay:  
SIP.Terminating.Pause (default 2000 ms.)  
SIP.PostCallSurveyWait (default 2000 ms.)  
The first parameter should be a delay after the end of the call and the second is the delay before the begin of PCS. It seems that only the first parameter can be modified through the Oper. Console.  
Does somebody have experience with these parameters and does know if it is possible to modify-reduce them (at least the second to 100-200 ms.)?
 
Thank you 
Regards
Mario
 
 
Flag

Automatic reply: New Message from MARIO MEI in Customer Voice Portal (CVP)
Answer
10/9/12 8:39 AM as a reply to MARIO MEI.
I will be out of office from 10/9 ~ 10/12 . I will return your email as soon as I can.

Thanks,
Yawming
Flag