Make plans now to attend XMPP integration with CVP 2012/06/14 @ 10:00 AM at Cisco Live! in San Diego. ...Read More

 



Cisco Developer Network will be presenting a CDN Developer Track at Cisco Live! London the week of January 31, 2011.

We are presenting technical sessions which highlight Application Programming interfaces (APIs) and Software Developer Kits (SDKs) for Cisco technologies such as Unified Communications, IOS, and Access Routing Technologies ¿ including the new Cisco Cius ...Read More

 

Recently noticed that there have been repeated questions from our developer community complaining that they can't seem to get the beep to work with <record>. They have set the beep attribute to "true" alright, and the reference guide even says this is supported but why doesn't it work?
...Read More

 

August 01, 2006
Earlier today, as I was typing a comment in our internal issuing-tracking system, I hit backspace to correct a typo. WHAM! I go back to the previous page, and my long-winded comment is gone. Apparently I somehow left the context of the text area (did I tab, or spuriously click, or??), which causes backspace to act as a hotkey for "Back". The web browser was not very forgiving of my mistake.

Are your IVR applications forgiving? They should be.
...Read More

 

Mark Gibbs over at Network World has put together a spiffy little scoring system for customer service systems (including many criteria for IVR systems). How would callers score your IVR using Mark's guidelines? Place a call and find out, you may be surprised.
...Read More

 

If you're using JNDI to connect to your database through Tomcat, then it's possible you've had to deal with database connection pool leaks. Your code tests fine, it's been reviewed, but in load tests or in production your app is unable to acquire database connections, the pool is empty!

Fear not, there are some handy parameters which can be set in your application's XML configuration file (in tomcat/conf/Catalina/YOUR_IP/YOUR_APP.xml):
...Read More

 

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64 bit?

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64 bit?
Answer
10/10/12 12:01 AM
Does anyone know if version 9.0 will be available in 64 bit (with 64bit java)? 
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Re: New Message from Asher Schweigart in Customer Voice Portal (CVP) - New
Answer
10/10/12 8:59 AM as a reply to Asher Schweigart.
I think that's the whole point of 9.0, that it's 64 bit. Are you asking
about any specific component?
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RE: Re: New Message from Asher Schweigart in Customer Voice Portal (CVP) -
Answer
10/10/12 3:15 PM as a reply to Asher Schweigart.
CVP 9.0 uses a 32-bit JVM on 64-bit Windows. The memory requirements are not yet high enough to warrant using a 64-bit JVM. For what it's worth, the point of CVP 9.0 was to run on the same version of Windows as CCE (64-bit Windows Server 2008 R2).
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RE: New Message from Janine Graves in Customer Voice Portal (CVP) - New Fea
Answer
10/10/12 3:24 PM as a reply to Janine Graves.
Mostly about the version of java used in studio. I’d like to be able to give call studio more memory, but it won’t start if I give it more than about 1.5gb, which from what I’ve read and heard is because java is 32 bit
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RE: New Message from Matthew Reiter in Customer Voice Portal (CVP) - New Fe
Answer
10/10/12 3:28 PM as a reply to Matthew Reiter.
The memory requirements may not be high, but I think it needs more.
I have frequent issues with call studio running out of heap space or permgen space. I’ve increased the heap space to –Xmx1536M, but it won’t start if I go higher than that, and it won’t accept a permgen memory setting.
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RE: New Message from Matthew Reiter in Customer Voice Portal (CVP) - New Fe
Answer
10/10/12 3:36 PM as a reply to Asher Schweigart.
Have you tried specifying the following in eclipse.ini? It should increase the permgen space.
--launcher.XXMaxPermSize
256m
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RE: New Message from Asher Schweigart in Customer Voice Portal (CVP) - New
Answer
10/10/12 3:47 PM as a reply to Asher Schweigart.
My experience is that you cannot have too many of other apps running. If I were to open more than certain no of apps then it is very likely that studio will crash.
I use the following setting in eclipse.ini and it mostly works well for me: (with 2GB RAM)
-vmargs -Xms512m -Xmx1024m
It will work better with 4GB of RAM instead of 2GB.
Hemal
From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]
Sent: Wednesday, October 10, 2012 10:28 AM
To: cdicuser@developer.cisco.com
Subject: New Message from Asher Schweigart in Customer Voice Portal (CVP) - New Feature Discussion: RE: New Message from Matthew Reiter in Customer Voice Portal (CVP) - New Fe

Asher Schweigart has created a new message in the forum "New Feature Discussion": -------------------------------------------------------------- The memory requirements may not be high, but I think it needs more.
I have frequent issues with call studio running out of heap space or permgen space. I’ve increased the heap space to –Xmx1536M, but it won’t start if I go higher than that, and it won’t accept a permgen memory setting.
--
To respond to this post, please click the following link: http://developer.cisco.com/web/cvp/forums/-/message_boards/view_message/7487181 or simply reply to this email.
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RE: New Message from Matthew Reiter in Customer Voice Portal (CVP) - New Fe
Answer
10/10/12 4:02 PM as a reply to Matthew Reiter.
Yes, that works. Thanks! I tried previously with -XX:MaxPermSize=256m.
Your method works, although I will note for anyone else reading this that it has to be placed before –vmargs.
Do you know if this is the correct way to set the heap memory for Call studio, or are these settings being ignored?

-vmargs
-Xms245m
-Xmx1024m

I know that is the correct way normally, but it would appear that call studio works differently than other versions of eclipse, since the permgen memory setting is different than normal.
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RE: New Message from Hemal Mehta in Customer Voice Portal (CVP) - New Featu
Answer
10/10/12 4:04 PM as a reply to Hemal Mehta.
We run a VM for call studio, and I only have a text editor and a command prompt running normally. Currently the VM has 6gb of memory.
We are running Windows 7; is that what most people run, or should we be running server 2008/2003?
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RE: New Message from Matthew Reiter in Customer Voice Portal (CVP) - New Fe
Answer
10/10/12 4:06 PM as a reply to Asher Schweigart.
Call Studio currently is based on Eclipse 3.2.2, so it uses whatever format was used as of that version of Eclipse.
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RE: New Message from Asher Schweigart in Customer Voice Portal (CVP) - New
Answer
10/10/12 4:07 PM as a reply to Asher Schweigart.
No you do not need to necessarily run 2008/2003. One of my studio runs on XP and it works just fine. It is just based on eclipse and will work well with the base eclipse version. You have plenty of memory, you should be good.
Hemal

From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]
Sent: Wednesday, October 10, 2012 11:04 AM
To: cdicuser@developer.cisco.com
Subject: New Message from Asher Schweigart in Customer Voice Portal (CVP) - New Feature Discussion: RE: New Message from Hemal Mehta in Customer Voice Portal (CVP) - New Featu

Asher Schweigart has created a new message in the forum "New Feature Discussion": -------------------------------------------------------------- We run a VM for call studio, and I only have a text editor and a command prompt running normally. Currently the VM has 6gb of memory.
We are running Windows 7; is that what most people run, or should we be running server 2008/2003?
--
To respond to this post, please click the following link: http://developer.cisco.com/web/cvp/forums/-/message_boards/view_message/7487322 or simply reply to this email.
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