Make plans now to attend XMPP integration with CVP 2012/06/14 @ 10:00 AM at Cisco Live! in San Diego. ...Read More

 



Cisco Developer Network will be presenting a CDN Developer Track at Cisco Live! London the week of January 31, 2011.

We are presenting technical sessions which highlight Application Programming interfaces (APIs) and Software Developer Kits (SDKs) for Cisco technologies such as Unified Communications, IOS, and Access Routing Technologies ¿ including the new Cisco Cius ...Read More

 

Recently noticed that there have been repeated questions from our developer community complaining that they can't seem to get the beep to work with <record>. They have set the beep attribute to "true" alright, and the reference guide even says this is supported but why doesn't it work?
...Read More

 

August 01, 2006
Earlier today, as I was typing a comment in our internal issuing-tracking system, I hit backspace to correct a typo. WHAM! I go back to the previous page, and my long-winded comment is gone. Apparently I somehow left the context of the text area (did I tab, or spuriously click, or??), which causes backspace to act as a hotkey for "Back". The web browser was not very forgiving of my mistake.

Are your IVR applications forgiving? They should be.
...Read More

 

Mark Gibbs over at Network World has put together a spiffy little scoring system for customer service systems (including many criteria for IVR systems). How would callers score your IVR using Mark's guidelines? Place a call and find out, you may be surprised.
...Read More

 

If you're using JNDI to connect to your database through Tomcat, then it's possible you've had to deal with database connection pool leaks. Your code tests fine, it's been reviewed, but in load tests or in production your app is unable to acquire database connections, the pool is empty!

Fear not, there are some handy parameters which can be set in your application's XML configuration file (in tomcat/conf/Catalina/YOUR_IP/YOUR_APP.xml):
...Read More

 

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RE: Impact of DatafeedMgr.handleErrorEvent() from CVP Logs?

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RE: Impact of DatafeedMgr.handleErrorEvent() from CVP Logs?
Answer
10/31/12 2:37 PM
Ilias,
The datafeed logger is for sending data from VXML Server to the Reporting Server.
 
If you haven't configured the Reporting Server through the Ops Console and haven't associated the VXML Server with a Call Server, and haven't configured the VxmlServer to send data to the Reporting Server in the Ops Console, then you'll get errors.
You should either configure the above information (if you're using the Reporting Server) or you should modify the STudio app and remove the DataFeedLogger (Project /Properties/ Call Studio/ General - in the Loggers box, highlight and Remove the DataFeedLogger.  This way, the system won't try to send data to your Reporting Server.
 
Janine
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Automatic reply: New Message from ilias basha in Customer Voice Portal (CVP
Answer
11/22/12 9:00 AM as a reply to Janine Graves.
Hi,
Thanks for your email. I'm on PTO till 28th Nov. please contact Ravi Koulagi for anything urgent.


Thanks
Siva
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