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Speech barging on dtmf only menu

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Speech barging on dtmf only menu
Answer
11/16/12 6:42 PM
Hi all,
 
I am in a Nuance 8.5 environment and feel like I'm overlooking something obvious because this should be working i think.  
 
I have a form in my studio app that has input mode set to dtmf and a 1 and 2 set in two different dtmfkeypress settings. I have one audio prompt set to play in the initial audio group with bargein enabled.  I am using the cisco 4.0/7./8.5 with Nuance 8.5 gateway adapter in my app settings. 
 
My assumption here was that dtmf tones would be the only input that would register..  however i'm able to bargein on the prompt by speaking, I can also trigger a nomatch event when speaking (of course because there is no grammar).   I can accomplish the desired results by using the cisco-dtmf adapter but if I'm in a speech enabled application and want to fire off a menu that I dont' want speech utterances registering then these two menus can't be in the same Application? 
 
Thanks,
Ryan
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Automatic reply: New Message from Ryan Hilfers in Customer Voice Portal (CV
Answer
11/16/12 6:42 PM as a reply to Ryan Hilfers.
** On Vacation November 16 **

I am on vacation Friday, November 16. Responses to e-mails will be delayed until my return on Monday.

For immediate HCS assistance, please contact Kiran Surapaneni (ksurapan)@cisco.com, use the HCS community forum or send mail to ASK-HCS-CC@cisco.com

For CVP issues, please contact Sunil Vashist (svashist@cisco.com) If you have an urgent CVP licensing issue, please contact licensing@cisco.com.

Thank you,
Adam Mermel
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RE: New Message from Ryan Hilfers in Customer Voice Portal (CVP) - CVP - Al
Answer
11/16/12 6:57 PM as a reply to Ryan Hilfers.
You should be able to set the input type for that element to “DTMF” instead of “both”.
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RE: New Message from Ryan Hilfers in Customer Voice Portal (CVP) - CVP - Al
Answer
11/16/12 7:00 PM as a reply to Ryan Hilfers.
Did you set the input type in form to dtmf only ?
Hemal

From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]
Sent: Friday, November 16, 2012 12:41 PM
To: cdicuser@developer.cisco.com
Subject: New Message from Ryan Hilfers in Customer Voice Portal (CVP) - CVP - All Versions: Speech barging on dtmf only menu

Ryan Hilfers has created a new message in the forum "CVP - All Versions": -------------------------------------------------------------- Hi all,

I am in a Nuance 8.5 environment and feel like I'm overlooking something obvious because this should be working i think.

I have a form in my studio app that has input mode set to dtmf and a 1 and 2 set in two different dtmfkeypress settings. I have one audio prompt set to play in the initial audio group with bargein enabled. I am using the cisco 4.0/7./8.5 with Nuance 8.5 gateway adapter in my app settings.

My assumption here was that dtmf tones would be the only input that would register.. however i'm able to bargein on the prompt by speaking, I can also trigger a nomatch event when speaking (of course because there is no grammar). I can accomplish the desired results by using the cisco-dtmf adapter but if I'm in a speech enabled application and want to fire off a menu that I dont' want speech utterances registering then these two menus can't be in the same menu?

Thanks,
Ryan
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