Make plans now to attend XMPP integration with CVP 2012/06/14 @ 10:00 AM at Cisco Live! in San Diego. ...Read More

 



Cisco Developer Network will be presenting a CDN Developer Track at Cisco Live! London the week of January 31, 2011.

We are presenting technical sessions which highlight Application Programming interfaces (APIs) and Software Developer Kits (SDKs) for Cisco technologies such as Unified Communications, IOS, and Access Routing Technologies ¿ including the new Cisco Cius ...Read More

 

Recently noticed that there have been repeated questions from our developer community complaining that they can't seem to get the beep to work with <record>. They have set the beep attribute to "true" alright, and the reference guide even says this is supported but why doesn't it work?
...Read More

 

August 01, 2006
Earlier today, as I was typing a comment in our internal issuing-tracking system, I hit backspace to correct a typo. WHAM! I go back to the previous page, and my long-winded comment is gone. Apparently I somehow left the context of the text area (did I tab, or spuriously click, or??), which causes backspace to act as a hotkey for "Back". The web browser was not very forgiving of my mistake.

Are your IVR applications forgiving? They should be.
...Read More

 

Mark Gibbs over at Network World has put together a spiffy little scoring system for customer service systems (including many criteria for IVR systems). How would callers score your IVR using Mark's guidelines? Place a call and find out, you may be surprised.
...Read More

 

If you're using JNDI to connect to your database through Tomcat, then it's possible you've had to deal with database connection pool leaks. Your code tests fine, it's been reviewed, but in load tests or in production your app is unable to acquire database connections, the pool is empty!

Fear not, there are some handy parameters which can be set in your application's XML configuration file (in tomcat/conf/Catalina/YOUR_IP/YOUR_APP.xml):
...Read More

 

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Makecall and Conference call examples

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Makecall and Conference call examples
Answer
12/4/12 9:51 PM
Hi Team,

Are there any samples related to Peer to Peer calling and Multi-point conferencing which can help us work using VXML?
 
Thanks,
Jaya Krishna
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RE: New Message from Kandadai Jaya Krishna Nidamarthi in Customer Voice Por
Answer
12/4/12 10:01 PM as a reply to Kandadai Jaya Krishna Nidamarthi.
VXML by itself will not support it. You need to use CCXML to effectively achieve that. However since that is not supported by Cisco you could look at some other alternatives like using Cisco meeting API which can be called from Studio and Cisco outbound dialer.
Look at application samples for Cisco outbound under developer website.
http://developer.cisco.com/web/cvp/documentation
Hemal

From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]
Sent: Tuesday, December 04, 2012 3:52 PM
To: cdicuser@developer.cisco.com
Subject: New Message from Kandadai Jaya Krishna Nidamarthi in Customer Voice Portal (CVP) - General Discussion - All Versions: Makecall and Conference call examples

Kandadai Jaya Krishna Nidamarthi has created a new message in the forum "General Discussion - All Versions": -------------------------------------------------------------- Hi Team,

Are there any samples related to Peer to Peer calling and Multi-point conferencing which can help us work using VXML?

Thanks,
Jaya Krishna
--
To respond to this post, please click the following link: http://developer.cisco.com/web/cvp/community/-/message_boards/view_message/9089103 or simply reply to this email.
Flag

RE: New Message from Kandadai Jaya Krishna Nidamarthi in Customer Voice Por
Answer
12/18/12 6:26 PM as a reply to Hemal Mehta.
Hi Hemal,
 
Thanks for your prompt response. While I was looking at VXML / CVP documentation you provided in your reply, I see that VXML/CVP comes into picture when only the call is started/ ended etc..
However, I wanted to know how a call can be initialized before reaching the point where what should be done after initializing the call.
 
Thanks,
Jaya Krishna
Flag

RE: New Message from Kandadai Jaya Krishna Nidamarthi in Customer Voice Por
Answer
12/18/12 7:33 PM as a reply to Kandadai Jaya Krishna Nidamarthi.
If you are looking at initiating a call you can look at outbound dialer which can initiate a call and transfer to IVR system. Look at this:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/srnd/7x/c7outbnd.html#wp1072301
Hemal

From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]
Sent: Tuesday, December 18, 2012 12:26 PM
To: cdicuser@developer.cisco.com
Subject: New Message from Kandadai Jaya Krishna Nidamarthi in Customer Voice Portal (CVP) - General Discussion - All Versions: RE: New Message from Kandadai Jaya Krishna Nidamarthi in Customer Voice Por

Kandadai Jaya Krishna Nidamarthi has created a new message in the forum "General Discussion - All Versions": -------------------------------------------------------------- Hi Hemal,

Thanks for your prompt response. While I was looking at VXML / CVP documentation you provided in your reply, I see that VXML/CVP comes into picture when only the call is started/ ended etc..
However, I wanted to know how a call can be initialized before reaching the point where what should be done after initializing the call.

Thanks,
Jaya Krishna
--
To respond to this post, please click the following link: http://developer.cisco.com/web/cvp/forums/-/message_boards/view_message/9527127 or simply reply to this email.
Flag

RE: New Message from Kandadai Jaya Krishna Nidamarthi in Customer Voice Por
Answer
12/18/12 10:17 PM as a reply to Hemal Mehta.
Thanks, is that outbound dialer using CCXML or using VXML?
Also here is my use case: I want to place a call to Party A and then another call to Party B. Once both calls are active, I should join them together into single call. Same should work even if the users are more than 2. (Party 1, Party 2 ... Party n).

Regards,
Jaya Krishna
Flag