Hi all ,
I want to play media file Welcome.wav from a particular folder named test which I have created in the app folder of en-us in my media server .In my ICM routing script i am giving the value of ECC variable user.microapp.app_media_lib = "app/test" and user.microapp.locale = "en-us" and trying to play a media file from the folder test created in app of en-us . But the CVP logs are showing me the error 
Media Fetch Error for URL=http://mediaserver/en-us/app/Welcome.wav .
Why is it not taking the path that I have specified in my app media library variable ? i.e. why it is not considering my test folder in its path ? 

If I play my media file Welcome.wav from outside the test folder i.e from the app folder(http://mediaserver/en-us/app/Welcome.wav) it plays fine . 
Please let me know if I am missing something Or is there some place where default path is defined in IIS so it is always taking that path and not the new path that I am giving in my user.microapp.app_media_lib variable.
Thanks,
Dipika Gupta

Hi Gerard ,
The lenghth is also fine 20 , no typos .
I am directly giving the name of wav file using PM,Welcome.wav
Still not working

Hi Geoff,
I did audio-prompt load for the http://mediaserver/en-us/app/Test/abc.wav and works fine in gateway.
The issue is that user.microapp.app_media_lib  is not showing in CVP logs,  so instead of http://mediaserver/en-us/app/Test/abc.wav 
CVP creates a media fetch URL as http://mediaserver/en-us/app/abc.wav and ends up in media fetch error,
Any thoughts why this is happening?
Thanks,
Gopal.

The ECC variable app_media_lib needs to be equal to “app/Test”.

Regards,
Geoff

IF this does work, then you can try moving the "abc' folder under the 'app' folder on the media server and try reassigning the app_media_lib variable to "app/abc" and see if that works.
 

Yes geoff, I have them set.  I could NOT see this parameter in the CVP logs.  I mean I cannot see user.microapp.app_media_lib = "app/Test"  in the CVP log file.   Thanks, Gopal.

The way I do it is set app_media_lib to “..” and then assign peripheral variable7 (in my case) to “abc\1.wav”. It will play the wav 1.wav file from
en-us\app\abc. Works 100%
Hemal

From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]
Sent: Wednesday, December 19, 2012 9:55 PM
To: cdicuser@developer.cisco.com
Subject: New Message from Janine Graves in Customer Voice Portal (CVP) - CVP - All Versions: Re: New Message from GOPALASRINIVASAN KUPPUSWAMY in Customer Voice Portal (

Janine Graves has created a new message in the forum "CVP - All Versions": -------------------------------------------------------------- The question is whether your app_media_lib variable is being read, or truncated, or something else. Why not start by creating a new folder directly under en-us, name it 'abc' and copy your welcome.wav into the en-us/abc directory. In the routing script, set the app_media_lib variable to contain "abc" If you still see 'app' in the URL - then you'll know that there's a disconnect between your assigning the app_media_lib and the value being sent to the IVR Service on the call server. Many other people use your method and it works. We can't help you narrow down the problem remotely until you start trying some things.
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To respond to this post, please click the following link: http://developer.cisco.com/web/cvp/forums/-/message_boards/view_message/9596049 or simply reply to this email.

Hi All,
After restrating the VRU PG. I could see the user.microapp.app_media_lib variable and fetching the wavefile also works.
Thanks,
Gopal.