Make plans now to attend XMPP integration with CVP 2012/06/14 @ 10:00 AM at Cisco Live! in San Diego. ...Read More

 



Cisco Developer Network will be presenting a CDN Developer Track at Cisco Live! London the week of January 31, 2011.

We are presenting technical sessions which highlight Application Programming interfaces (APIs) and Software Developer Kits (SDKs) for Cisco technologies such as Unified Communications, IOS, and Access Routing Technologies ¿ including the new Cisco Cius ...Read More

 

Recently noticed that there have been repeated questions from our developer community complaining that they can't seem to get the beep to work with <record>. They have set the beep attribute to "true" alright, and the reference guide even says this is supported but why doesn't it work?
...Read More

 

August 01, 2006
Earlier today, as I was typing a comment in our internal issuing-tracking system, I hit backspace to correct a typo. WHAM! I go back to the previous page, and my long-winded comment is gone. Apparently I somehow left the context of the text area (did I tab, or spuriously click, or??), which causes backspace to act as a hotkey for "Back". The web browser was not very forgiving of my mistake.

Are your IVR applications forgiving? They should be.
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Mark Gibbs over at Network World has put together a spiffy little scoring system for customer service systems (including many criteria for IVR systems). How would callers score your IVR using Mark's guidelines? Place a call and find out, you may be surprised.
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If you're using JNDI to connect to your database through Tomcat, then it's possible you've had to deal with database connection pool leaks. Your code tests fine, it's been reviewed, but in load tests or in production your app is unable to acquire database connections, the pool is empty!

Fear not, there are some handy parameters which can be set in your application's XML configuration file (in tomcat/conf/Catalina/YOUR_IP/YOUR_APP.xml):
...Read More

 

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Prompt files recorded with Call Studio Record Step have invalid RIFF header

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Prompt files recorded with Call Studio Record Step have invalid RIFF header
cvp call studio record step riff header
Answer
12/31/12 9:01 PM
Hello, I have a Call Studio 8.5(1) application that uses the Record element and FTP element to record and save a customer recordable prompt that is played as an "upfront greeting" in an ICM script.  The application records the prompt and sends it via ftp to four CVP/Media servers and always appears to compete successfully according to the VXMLserver application activity logs. However we are having a problem where occasionally, the recorded prompt will not play and upon examination, using a couple different RIFF file viewers, I have confirmed that when the problem occurs the new prompts on all four media servers have invalid RIFF headers in the prompt WAV file.  The RIFF editors report "invalid file length" and cannot identify the file format.  If I open the file in Goldwave, a digital audio editor, it also cannot read the RIFF header ands sees the file as a RAW file and asks for the format to open it. If I specify that the format is  u-Law 8-bit mono, the file opens and the audio is intact.  If the customer re-records the prompt, it normally will work.  I am wondering if anyone has experienced anything similar.
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RE: Prompt files recorded with Call Studio Record Step have invalid RIFF he
Answer
1/4/13 8:41 PM as a reply to Dale Beachwood.
I have experienced prompt files that were not valid but I never identified what the problem was. Next time it happens to me I will see if it is the same cause.
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