I am trying to get Nuance ASR to work with CVP 9. I have managed to get the TTS to work but have had no luck with the ASR (They are on the same server) The installed Nuance components are
Nuance License Manager
Nuance Recognizer 9.0
Nuance Speech Server 5.1
Nuance Vocalizer for Network 5.0
 
I can see no obvious errors on the Nuance server and SWIrecSample Application seems to run ok. (as shown below)
..... Calling SWIrecGrammarFree on time. Function SWIrecGrammarFree returned SUCCESS. Calling SWIrecGrammarFree on DTMF. Function SWIrecGrammarFree returned SUCCESS. Calling SWIrecGrammarFree on Decoy. Function SWIrecGrammarFree returned SUCCESS. Calling SWIrecGrammarFree on Magic Word. Function SWIrecGrammarFree returned SUCCESS. Calling SWIrecRecognizerDestroy. Function SWIrecRecognizerDestroy returned SUCCESS. Calling SWIrecTerminate. Function SWIrecTerminate returned SUCCESS.
 
 
I have run various debug command on the Voice Gateway but can see no errors.
The CVP Application returns the following error
 
A VoiceXML error occurred of type "error.noresource"
 
I have configured the VGW and Nuance as described in various posts and also here http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp9_0/configuration/guide/CCVP_BK_CA6D87A1_00_cvp-configuration-and-administration-guide.pdf
ip host tts-en-us 192.168.0.41
ip host asr-en-us 192.168.0.41
ivr record memory session 4096
ivr asr-server rtsp://asr-en-us/recognizer
ivr tts-server rtsp://tts-en-us/synthesizer
rtsp client timeout connect 10
rtsp client timeout message 10
mrcp client timeout connect 10
mrcp client timeout message 10 mrcp
client rtpsetup enable
Is there somewhere on the Nuance server that I can look to try and work out why it is not working?

I'll try to format this better.
1.Can you attach your gateway configuration and your NSSserver.cfg config file?
2.Which gateway have you selected in the Studio application's Project/Properties/General?Did you select VoiceXML with Nuance 9? And did you set the Language to en-US?
3.Which element are you using in Studio? Can you try with a Digits element and set MinDigits to 1 and MaxDigits to 4? Because, often error.noresource indicates that there's an issue with the grammar (or Settings), not an error contacting the recognizer. Can you enable gateway debug logging 'debug mrcp client error' and see if there's a communication error?
5.Can you look in the nss.log and see if it's showing you an error message?

Jose,
Haven't looked at your logs yet, but please try setting in the Studio App, under Project/Properties/CallStudio/Root Document - set the VoiceXML Property Name:'universals'
Value:'none'  (omit the quotes).
Also, under under Project/Properties/CallStudio/General - set encoding to UTF-8.
See if you still get the error.
Janine

i am getting this error on app log
 
 10.10.49.6.1357264187557.6936.test,01/03/2013 19:49:47.557,Digits_01,interaction,audio_group,initial_audio_group
10.10.49.6.1357264187557.6936.test,01/03/2013 19:49:57.589,Digits_01,element,error,error.com.cisco.media.resource.unavailable.tts
10.10.49.6.1357264187557.6936.test,01/03/2013 19:49:57.589,Digits_01,exit,
10.10.49.6.1357264187557.6936.test,01/03/2013 19:49:47.557,Digits_01,interaction,audio_group,initial_audio_group
 
and in GW  connected to 1006 N/A
011913: Jan  3 19:54:19.258 CST: //-1//MRCP:/mrcp_reset_fsm_after_failure:
   type=SYNTHESIZER curr[SYNTH_IDLE] last-method
011914: Jan  3 19:54:19.258 CST: //-1//MRCP:/mrcp_reset_fsm_after_failure:
   type=RECOGNIZER curr[RECOG_IDLE] last-method
with already the universals propertie set
 

i am getting also this error in ops console .. but im not sure abou it     and if is really relevant

Attachments:

Hi Janine, Thanks for coming back to me. My thread seems to have been hijacked by Jose so hopefully it will not become too confusing.
 
1. I have attached the NSSserver.cfg
2. I selected the following in the application Proerties     
Language     en-US     
VoiceXML Gateway Cisco Unified CVP 4.1/7.0/8.0/9.0 VoiceXML 2.1 with OSR 3/Nuance 9
3. The sample application that I am using is failing at a 3_Option_Menu. As stated the TTS works fine but ASR is failing. I cannot do any further testing at this time due to a blade outage taking down CUCM. (Calls are routed via CUCM)
 
4. I have attached a trace where I had debug mrcp all running. I will try and get a trace with debug mrcp client error when CUCM comes up
5. NSS.log had a licensing error but I got rid of this by modifying Baseline.xml (We only have 10 port licenses and NNS was trying to allocate 96)
20130104105841942| 3644|||| ** WARNING **| 0|  SWI_SUCCESS| success| SWIconfigGetDefaultLanguage | Default language 'en-us' autocomputed! 20130104105844004| 3644|||| ** WARNING **| 8101|  SBCACHE_ERROR| Initialized twice| swi:SBcache | 20130104105844411| 3644|| PRELOAD_SESSION| MyApp| ** WARNING **| 23100|  SWIEP| SWIep API| Licensing::oneTimeInit | swiep_license_ports is greater than the number of licenses available 20130104110418888| 1304|||| ** WARNING **| 0|  SWI_SUCCESS| success| SWIconfigGetDefaultLanguage | Default language 'en-us' autocomputed! 20130104110421263| 1304|||| ** WARNING **| 8101|  SBCACHE_ERROR| Initialized twice| swi:SBcache |  
FYI I have tried to add the Speech Server to Ops Console but have had no success. I get the following error
Speech Server device with IP Address: 192.168.0.41 and Hostname: cdemonuance operation failed. Device could not be reached. The device may have multiple NIC cards enabled. To resolve the issue please keep only one NIC card with required IP address enabled. In addition to the NIC cards change also restart the Unified CVP Resource Manager service on the device
 
The Problem Summary on the Wiki says An error messages is received after the Unified CVP Operations Console Server, and the Operations Console Resource Manager on a Nuance Speech Server was installed, and added the Speech Server in Operations Console and saved configuration.
>> Operations Console Resource Manager on a Nuance Speech Server was installed
 
Is this (install Operations Console Resource Manager on the Nuance server) something that I have to do?    

Attachments:

Boyd,
In the GW config that you posted, I see this:
ivr asr-server rtsp://asrtts-en-us/recognizer
ivr tts-server rtsp://asrtts-en-us/synthesizer
ip host asr-en-us 192.168.0.41
But, I don't see 'ip host asrtts-en-us' defined. So, I don't know how the TTS would be working.
 

Boyd,
I don't see any mrcp entries in the gw config. Do you have any?

 
Only these
 
mrcp client timeout connect 10
mrcp client timeout message 10
mrcp client rtpsetup enable

  Janine,   This is how I feel when I ask a question in a foreign language. I can ask the question but don't understand the answer :-(   I'm afraid that I know nothing about this application. I have just been asked to replicate it on another system by the customer and it's been quite a few year since I last used Call Studio and I have never used Nuance.   >>so you must be specifying external grammars somewhere in the application or the root document or global hotlinks?   Is this a hotlink?   The directory that it point to has got quite a few GRXML files which I assume are grammars. How do I know if these are working?   I am pretty sure that NSSserver.cfg is ok as it has all the changes requested in the CAG.   Thanks for your patience.

Attachments:

Boyd,
1.Very odd. That's an 'Action' element. And usually the pull-down box would disp.ay 'Class' and a Java class name would be entered on the line below it.  OR, the menu would say 'URI' and a URI would be specified below it. But, in this picture, it says 'Class' but has a uri being displayed. I don't see how that can be working. Are you sure that application works on that system?
2.If you can post what you see in a web browser when you enter that URI, then I'll tell you how to use a Form element to test if that grammar works.
3.What does work right now? Do you know that application on a specific VxmlServer, and a specific VxmlGW, and a specific recognizer work?
 

 
XMl file attached

Attachments:

  Hi Janine,    I have tried with a Digits Element but it does not work and I get the error below.   192.168.0.37.1357499786549.120.CFA,01/06/2013 19:16:26.725,Digits_01,interaction,audio_group,initial_audio_group 192.168.0.37.1357499786549.120.CFA,01/06/2013 19:16:29.065,Digits_01,element,error,error.noresource 192.168.0.37.1357499786549.120.CFA,01/06/2013 19:16:29.065,Digits_01,exit,    

Did you look at this post on the forum recently? Looks like they had rtsp timeout issues and another bug that Cisco TAC is looking at.
http://developer.cisco.com/web/cvp/forums/-/message_boards/message/5315276

  
Hi Janine,  
I had a look at that fault but was unable to see similar errors in my debug traces.  
The fault below looks very like the problems that I am having  
https://supportforums.cisco.com/thread/2153860  
and I can actually see this in the VGW logs  
*Jan 7 11:30:40.503: //-1//MRCP:/mrcp_response_handler:
Response from 192.168.0.41:554 failedMRCP/1.0 9 404 COMPLETE
Accept-Charset: charset: utf-8    
 
I do not have any Antivirus or Firewall running on the server    

Boyd,
I just looked over your vg log from the debug mrcp client all and I don't really see any error there. I see the grammar you specify and then I see your TTS. But, I don't see an error coming back from Nuance or being generated by the gateway.
I think you should try using a pre-recorded audio prompt (just use something that comes from Cisco) and not use any TTS for now.
Use a Digits element (so you know the grammar works).
Turn on the mrcp debug logging and rtsp debug logging on the gateway, capture the logs.
Post the portion of the Nuance recognizer.log and nss.log that is for this phone call only (maybe stop the windows services, delete the nss.log and recognizer.log, restart the services).
Also, post a picture of your Project/Properties/CallStudio/General window.
 

Hi Friends,
This is Juluru Subrahmanyam recently we integrated CVP with Nuance Speech Server.
At the integration level i also faced same issue "error.noresource".
Nuance also not working with CVP.
in the voice gateway we changed Accept charset command.
try the following configurations these changes are working in my production system.
 
INVALID ONE:
 
MRCP/1.0 5 404 COMPLETE
Accept-Charset: charset: utf-8
CORRECT ONE
MRCP/1.0 5 404 COMPLETE
Accept-Charset: utf-8
To correct this error we have applied a command mrcp client accept-charset-compliance on the Vxml Gateway .This was a hidden command, when we applied this command it is taking correct Accept-Charset parameter.
Regards
Juluru Subrahmanyam