Not Ready Reason Code Undefined [0] and 999 http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=11604817 2013-05-19T07:50:51Z 2013-05-19T07:50:51Z Hemal Mehta http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=11607624 2013-02-06T13:02:23Z 2013-02-06T13:02:23Z

When a agent logs in and waits some time before going ready, the system automatically puts the agent in not ready state. The code 0 is used then. It represents a agent going not ready without a reason code. Hemal From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com] Sent: Wednesday, February 06, 2013 4:32 AM To: cdicuser@developer.cisco.com Subject: New Message from Dipika Gupta in Customer Voice Portal (CVP) - General Discussion - All Versions: Not Ready Reason Code Undefined [0] and 999 Dipika Gupta has created a new message in the forum "General Discussion - All Versions": -------------------------------------------------------------- Hi all , In my CUIC report "Agent Not Ready Detail" I was getting two reason codes Undefined [0] and 999 which I had not configured in Reason Code List in Config Manager . I found out that 999 gets stored in the database when agent state is changed from Supervisor Toolkit . But I have no idea when does this reason code 0 get stored in the database ? Is it a default system generated reason code ? I read it in one of the Cisco docs that it is system generated reason code when agent is made Not ready automatically by the software ? Does anyone has better idea when does this Not ready reason code 0 gets stored ? -- To respond to this post, please click the following link: http://developer.cisco.com/web/cvp/forums/-/message_boards/view_message/11604816 or simply reply to this email.

Hemal Mehta 2013-02-06T13:02:23Z Dipika Gupta http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=11604816 2013-02-06T10:31:43Z 2013-02-06T10:31:43Z

Hi all , In my CUIC report "Agent Not Ready Detail"  I was getting two reason codes Undefined [0]  and 999 which I had not configured in Reason Code List in Config Manager . I found out that 999 gets stored in the database when agent state is changed from Supervisor Toolkit . But I have no idea when does  this reason code 0 get stored in the database ? Is it a default system generated reason code ? I read it in one of the Cisco docs that it is system generated reason code when agent is made Not ready automatically by the software ? Does anyone has better idea when does this Not ready reason code 0 gets stored ?

Dipika Gupta 2013-02-06T10:31:43Z