CVP 8.0 / VXML gateway not playing .wav files http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=11638601 2013-05-19T04:30:15Z 2013-05-19T04:30:15Z Deven Patterson http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=11685220 2013-02-07T20:36:17Z 2013-02-07T20:36:17Z

[quote=Janine Graves]This is beyond my expertise. Maybe someone else can help. But, I did notice that you only have 2 dial peers configured that specify your voice-class codec 8. Is one of these dial-peers the one giving you trouble?   dial-peer voice 4002 voip destination-pattern 8585550151 voice-class codec 8 session protocol sipv2 session target ipv4:10..x.x.x dtmf-relay rtp-nte h245-signal h245-alphanumeric no vad ! dial-peer voice 4003 voip service vru-leg voice-class codec 8 session protocol sipv2 incoming called-number 1234567891T dtmf-relay rtp-nte h245-signal h245-alphanumeric no vad !    [/quote]   Nah the dialpeers are fine. They worked to get a call to an agent at least. Also, pretty sure other then the transfer label + Corelation ID dialpeer you don't even need any others for a PM microapp.

Deven Patterson 2013-02-07T20:36:17Z Janine Graves http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=11685091 2013-02-07T20:22:33Z 2013-02-07T20:22:33Z

This is beyond my expertise. Maybe someone else can help. But, I did notice that you only have 2 dial peers configured that specify your voice-class codec 8. Is one of these dial-peers the one giving you trouble?   dial-peer voice 4002 voip destination-pattern 8585550151 voice-class codec 8 session protocol sipv2 session target ipv4:10..x.x.x dtmf-relay rtp-nte h245-signal h245-alphanumeric no vad ! dial-peer voice 4003 voip service vru-leg voice-class codec 8 session protocol sipv2 incoming called-number 1234567891T dtmf-relay rtp-nte h245-signal h245-alphanumeric no vad !    

Janine Graves 2013-02-07T20:22:33Z Deven Patterson http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=11684727 2013-02-07T19:50:23Z 2013-02-07T19:50:23Z

[quote=Janine Graves]What do you have configured on the gateway for the codec?[/quote]   sipv2   here is my gateways show run: http://dl.dropbox.com/u/486946/Random/show_run.log  

Deven Patterson 2013-02-07T19:50:23Z Janine Graves http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=11683938 2013-02-07T19:40:30Z 2013-02-07T19:40:30Z

What do you have configured on the gateway for the codec?

Janine Graves 2013-02-07T19:40:30Z Deven Patterson http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=11672544 2013-02-07T14:51:42Z 2013-02-07T14:51:42Z

[quote=Janine Graves]sounds like it's encoded in the wrong format to me.[/quote]   Hmm I used my same .wav files from ICM 7.5(2) and they worked, has the encoding type changed since then?

Deven Patterson 2013-02-07T14:51:42Z Janine Graves http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=11646554 2013-02-07T02:38:30Z 2013-02-07T02:38:30Z

sounds like it's encoded in the wrong format to me.

Janine Graves 2013-02-07T02:38:30Z Deven Patterson http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=11638600 2013-02-06T21:33:56Z 2013-02-06T21:33:56Z

Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} I recently built out an ICM / CVP 8.0 environment. I started my first ICM script to send to an agent and that worked great with CTIOS. I proceed to use a PM microapp to play a .wav file (8bit u-law mono) and it will not work. On the phone it just plays silence and hangs up the call after 11 seconds.   I have done "debug http client error" on my VXML gateway and nothing showed up (odd). I then did "debug http client all" and sifted through that log to fine some kind of relevant information, although I do not know how to interpret it. The link to the debug is here: http://dl.dropbox.com/u/486946/Random/debug%20http%20client%20all%20.log   You can ctrl+F in that log file to find the specific .wav file I'm attempting to play which is "http://10.100.5.125/en-us/app/hold1.wav" When I put that URL into my web browser it plays the .wav file, so I know the URL is valid.   If anyone needs any addition information about this issue please reply and I will get it for you.

Deven Patterson 2013-02-06T21:33:56Z