Digits Element - Interdigit timeout http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=9985543 2013-06-19T18:53:43Z 2013-06-19T18:53:43Z Janine Graves http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9994382 2013-01-07T14:04:09Z 2013-01-07T14:04:09Z

*************************** The default Cisco value for interdigittimeout is 10s (10 seconds!) which seems ridiculously long to me. *************************** I suggest you change it in the root document, under Project/Properties/Root Doc (remember to use the 's' at the end of the time unit, otherwise it defaults to milliseconds). *************************** You can always change it temporarily within an element. *************************** There's also another property named 'termtimeout' (which is usually disabled, rightfully so) that is like interdigittimeout, but only kicks in after the MaxDigits is entered and when you are waiting for caller to enter the termchar #. If needed at all, this should be set to something like '5s' within any Digits element that needs it.

Janine Graves 2013-01-07T14:04:09Z Hemal Mehta http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9994266 2013-01-07T13:55:09Z 2013-01-07T13:55:09Z

The interdigittimeout will be valid between 3 and 5 digits. So use that property to set it to the appropriate value you need. I would suggest that you set it locally at the element as for some other elements you may have fixed no of digits. Hemal From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com] Sent: Monday, January 07, 2013 2:59 AM To: cdicuser@developer.cisco.com Subject: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - General Discussion - All Versions: Digits Element - Interdigit timeout CLAUDIO RIVAS has created a new message in the forum "General Discussion - All Versions": -------------------------------------------------------------- Hi, Currently have an issue with CVP 9.0, I actualiy have a Digit element to capture user account inputs, the configuration is the following: MinDigits:3 MaxDigits:6 No Input Timeout: 5s Digits max no input: 3 Digits max no match: 3 I noticed that when the caller try to use the digit element to capture the input once he/she press 3 to 5 keys the timeout is longer than the configured No Input Timeout. I think there could be a place on the configuration where i can ajust this value. This doesn't happen with a 2 lenght input or if user presses #. Please kindly help. Regards, -- To respond to this post, please click the following link: http://developer.cisco.com/web/cvp/community/-/message_boards/view_message/9985542 or simply reply to this email.

Hemal Mehta 2013-01-07T13:55:09Z Joe Gilbert http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9991621 2013-01-07T13:14:35Z 2013-01-07T13:14:35Z

The setting you are describing is interdigittimeout. I think this VXML property can be set globally for your whole application or just for that element.

Joe Gilbert 2013-01-07T13:14:35Z CLAUDIO RIVAS http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=9985542 2013-01-07T08:58:33Z 2013-01-07T08:58:33Z

Hi,   Currently have an issue with CVP 9.0, I actualiy have a Digit element to capture user account inputs, the configuration is the following:   MinDigits:3 MaxDigits:6 No Input Timeout: 5s Digits max no input: 3 Digits max no match: 3   I noticed that when the caller try to use the digit element to capture the input once he/she press 3 to 5 keys the timeout is longer than the configured No Input Timeout. I think there could be a place on the configuration where i can ajust this value. This doesn't happen with a 2 lenght input or if user presses #. Please kindly help.   Regards,  

CLAUDIO RIVAS 2013-01-07T08:58:33Z