http://developer.cisco.com/c/message_boards/find_category?p_l_id=&mbCategoryId=1057627 2013-06-19T09:13:20Z 2013-06-19T09:13:20Z Xin Li http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=15922039 2013-06-06T07:02:17Z 2013-06-06T07:01:37Z

I'm requested a Video in Queue function by guest, so I made a test in our demo scienaro first. I use UCCE 8.5, CM 8.6, CVP 9.0 which I have checked compatability. A TCS holding the video stream which is going to show to the customer, TCS registered to a VCS. VCS is using sip trunk to connect to CM. CM, GW, CVP all using sip trunks to point to each other, GW also uses sip to VCS. Video phone like 8945 can directly call to VCS DN and watch the video and sound. But if the 8945 call to ucce first, and the CVP use VideoConnect element to call VCS, no video and no audio. Also if the 8945 call to ucce first, and the CVP use VideoConnect element to call another 8945 registered in CM, audio only. I use the Getting Started.rtf as instruction, which I will quote below, any comments? Maybe I miss something? Please Help me. [quote][b][u]Adding the custom element[/u][/b]   Copy the custom JAR to Call Studio, for example:             C:\Cisco\CallStudio\eclipse\plugins\com.audiumcorp.studio.library.common_6.0.1\lib     Copy the custom JAR to CVP VoiceXML run-time, for example:             C:\Cisco\CVP\VXMLServer\common\lib     [b][u]Configure the VoiceXML gateway[/u][/b]   Copy cvp_videoconnect.tcl into gateway flash and add config:             application            service cvp_videoconnect flash:cvp_videoconnect.tcl   Execute the command "call appl voice load cvp_videoconnect"     Add the gateway dial-peer(s) to route the video call leg to the video content server, for example:             dial-peer voice 5000 voip            destination-pattern 500.             video codec h264             session protocol sipv2             session target ipv4:10.86.142.112:5060             voice-class sip early-offer forced             dtmf-relay rtp-nte             codec g711ulaw             no vad     [b][u]Use VideoConnect in a Call Studio application[/u][/b]   Create and deploy a Call Studio application that includes the VideoConnect element for use in either CVP standalone or the comprehensive model.     The VideoConnect exit states and their intended behaviour is as follows:             end_of_media -- video played to completion and the video server disconnected           caller_input -- the caller entered a DTMF string that matched the specified digit collection pattern           no_input -- a digit collection pattern was specified but no input was received before the input timeout expired           caller_hangup -- caller disconnected while video in progress           error -- all other termination reasons   Entering DTMF that doesn't match the configured pattern results in an automatic retry for digit collection so unmatched patterns don't cause the video element to exit.   I don't think there's much merit in returning unmatched input with a no_match exit state as you can choose to ignore unwanted and erroneous input automatically this way.   Alternatively, if you want to explicitly trap no-matches then you can collect any single digit and return to the application to test it, in which case use a single digit pattern match "."     Videoonnect element data is as follows:             callerdtmf -- digits entered by the caller that resulted in a successful pattern match           result -- outcome or video operation including error cause     [/quote]

Xin Li 2013-06-06T07:01:37Z Hemal Mehta http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14977210 2013-05-06T16:31:24Z 2013-05-06T16:31:24Z

You can integrate with some of the SMS servers out there.  You can look for some java solutions out there. Here is one: [url=http://smsj.sourceforge.net/]http://smsj.sourceforge.net/[/url] Email will work as long as you have the email add of the customer which can vary from the no and could be different for each carrier.  

Hemal Mehta 2013-05-06T16:31:24Z Joe Gilbert http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=14978612 2013-05-06T16:19:02Z 2013-05-06T16:19:02Z

Using SMS by email is the only way I can think of. What would be challenging is each carrier requires the email to be sent to a different address. I don't know how you could find that out.

Joe Gilbert 2013-05-06T16:19:02Z Janine Graves http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=11575111 2013-02-05T16:40:22Z 2013-02-05T16:40:22Z

Santish, Your Tomcat isn't even trying to start the vxml server software. Re-check your installation and OS - use the Cisco reference manuals to help you install and configure.

Janine Graves 2013-02-05T16:40:22Z satish ankam http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=11574490 2013-02-05T16:07:25Z 2013-02-05T16:07:25Z

Thanks for the reply Janine. I looked at the stdout log. I am not able to understand some of the lines so I posted the stdout log below. Please have a look at it and help me find the solution.  "Feb 5, 2013 10:59:23 AM org.apache.coyote.http11.Http11BaseProtocol init INFO: Initializing Coyote HTTP/1.1 on http-7000 Feb 5, 2013 10:59:24 AM org.apache.coyote.http11.Http11BaseProtocol init INFO: Initializing Coyote HTTP/1.1 on http-7443 Feb 5, 2013 10:59:24 AM org.apache.catalina.startup.Catalina load INFO: Initialization processed in 1203 ms Feb 5, 2013 10:59:24 AM org.apache.catalina.core.StandardService start INFO: Starting service Catalina Feb 5, 2013 10:59:24 AM org.apache.catalina.core.StandardEngine start INFO: Starting Servlet Engine: Apache Tomcat/5.5.31 Feb 5, 2013 10:59:24 AM org.apache.catalina.core.StandardHost start INFO: XML validation disabled Feb 5, 2013 10:59:25 AM org.apache.catalina.startup.HostConfig deployWAR INFO: Deploying web application archive xyz.war Feb 5, 2013 10:59:25 AM org.apache.catalina.startup.HostConfig deployWAR INFO: Deploying web application archive xyz.war Feb 5, 2013 10:59:25 AM org.apache.catalina.startup.HostConfig deployWAR INFO: Deploying web application archive CVP.war Feb 5, 2013 10:59:25 AM org.apache.coyote.http11.Http11BaseProtocol start INFO: Starting Coyote HTTP/1.1 on http-7000 Feb 5, 2013 10:59:25 AM org.apache.coyote.http11.Http11BaseProtocol start INFO: Starting Coyote HTTP/1.1 on http-7443 Feb 5, 2013 10:59:25 AM org.apache.jk.common.ChannelSocket init INFO: JK: ajp13 listening on /0.0.0.0:7009 Feb 5, 2013 10:59:25 AM org.apache.jk.server.JkMain start INFO: Jk running ID=0 time=0/16  config=null Feb 5, 2013 10:59:25 AM org.apache.catalina.storeconfig.StoreLoader load INFO: Find registry server-registry.xml at classpath resource Feb 5, 2013 10:59:25 AM org.apache.catalina.startup.Catalina start INFO: Server startup in 1453 ms Feb 5, 2013 10:59:49 AM org.apache.coyote.http11.Http11BaseProtocol pause INFO: Pausing Coyote HTTP/1.1 on http-7000 Feb 5, 2013 10:59:49 AM org.apache.coyote.http11.Http11BaseProtocol pause INFO: Pausing Coyote HTTP/1.1 on http-7443 Feb 5, 2013 10:59:50 AM org.apache.catalina.core.StandardService stop INFO: Stopping service Catalina Feb 5, 2013 10:59:50 AM org.apache.coyote.http11.Http11BaseProtocol destroy INFO: Stopping Coyote HTTP/1.1 on http-7000 Feb 5, 2013 10:59:50 AM org.apache.coyote.http11.Http11BaseProtocol destroy INFO: Stopping Coyote HTTP/1.1 on http-7443 Feb 5, 2013 11:00:02 AM org.apache.coyote.http11.Http11BaseProtocol init INFO: Initializing Coyote HTTP/1.1 on http-7000 Feb 5, 2013 11:00:03 AM org.apache.coyote.http11.Http11BaseProtocol init INFO: Initializing Coyote HTTP/1.1 on http-7443 Feb 5, 2013 11:00:03 AM org.apache.catalina.startup.Catalina load INFO: Initialization processed in 906 ms Feb 5, 2013 11:00:03 AM org.apache.catalina.core.StandardService start INFO: Starting service Catalina Feb 5, 2013 11:00:03 AM org.apache.catalina.core.StandardEngine start INFO: Starting Servlet Engine: Apache Tomcat/5.5.31 Feb 5, 2013 11:00:03 AM org.apache.catalina.core.StandardHost start INFO: XML validation disabled Feb 5, 2013 11:00:03 AM org.apache.catalina.startup.HostConfig deployWAR INFO: Deploying web application archive xyz_grammars.war Feb 5, 2013 11:00:03 AM org.apache.catalina.startup.HostConfig deployWAR INFO: Deploying web application archive xyz_prompts.war Feb 5, 2013 11:00:03 AM org.apache.catalina.startup.HostConfig deployWAR INFO: Deploying web application archive CVP.war Feb 5, 2013 11:00:03 AM org.apache.coyote.http11.Http11BaseProtocol start INFO: Starting Coyote HTTP/1.1 on http-7000 Feb 5, 2013 11:00:03 AM org.apache.coyote.http11.Http11BaseProtocol start INFO: Starting Coyote HTTP/1.1 on http-7443 Feb 5, 2013 11:00:03 AM org.apache.jk.common.ChannelSocket init INFO: JK: ajp13 listening on /0.0.0.0:7009 Feb 5, 2013 11:00:03 AM org.apache.jk.server.JkMain start INFO: Jk running ID=0 time=0/16  config=null Feb 5, 2013 11:00:03 AM org.apache.catalina.storeconfig.StoreLoader load INFO: Find registry server-registry.xml at classpath resource Feb 5, 2013 11:00:03 AM org.apache.catalina.startup.Catalina start INFO: Server startup in 547 ms"  

satish ankam 2013-02-05T16:07:25Z Janine Graves http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=11564152 2013-02-05T12:13:22Z 2013-02-05T12:13:22Z

Santosh, Take a look at the VxmlServer/Tomcat/logs/stdout log - it might show you what's wrong. Perhaps you don't have enough memory, or are missing a license, or have an error in the tomcat configuration, or the tomcat port 7000 is already in use.

Janine Graves 2013-02-05T12:13:22Z satish ankam http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=11556930 2013-02-05T07:54:10Z 2013-02-05T07:53:29Z

I am getting ar error message on vxml server whenever I do deploy or update or check the status of vxml server stating "An error has occured. Please make sure the application server is running and try this command again." I restarted the vxml several times from the 'services' but the error is still coming. What might be the problem. Please help.   Thanks,   Satish

satish ankam 2013-02-05T07:53:29Z Asher Schweigart http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=11003198 2013-01-22T19:35:37Z 2013-01-22T19:35:37Z

In Call Studio 8.5, the SAB was available in both Linux and Windows versions. In CS 9.0, I only see the Windows version.  Is there a Linux version of the CS 9.0 SAB?

Asher Schweigart 2013-01-22T19:35:37Z Hemal Mehta http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=7487333 2012-10-10T16:07:26Z 2012-10-10T16:07:26Z

No you do not need to necessarily run 2008/2003. One of my studio runs on XP and it works just fine. It is just based on eclipse and will work well with the base eclipse version. You have plenty of memory, you should be good. Hemal From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com] Sent: Wednesday, October 10, 2012 11:04 AM To: cdicuser@developer.cisco.com Subject: New Message from Asher Schweigart in Customer Voice Portal (CVP) - New Feature Discussion: RE: New Message from Hemal Mehta in Customer Voice Portal (CVP) - New Featu Asher Schweigart has created a new message in the forum "New Feature Discussion": -------------------------------------------------------------- We run a VM for call studio, and I only have a text editor and a command prompt running normally. Currently the VM has 6gb of memory. We are running Windows 7; is that what most people run, or should we be running server 2008/2003? -- To respond to this post, please click the following link: http://developer.cisco.com/web/cvp/forums/-/message_boards/view_message/7487322 or simply reply to this email.

Hemal Mehta 2012-10-10T16:07:26Z Matthew Reiter http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=7493797 2012-10-10T16:06:01Z 2012-10-10T16:06:01Z

Call Studio currently is based on Eclipse 3.2.2, so it uses whatever format was used as of that version of Eclipse.

Matthew Reiter 2012-10-10T16:06:01Z Asher Schweigart http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=7487322 2012-10-10T16:04:26Z 2012-10-10T16:04:26Z

We run a VM for call studio, and I only have a text editor and a command prompt running normally. Currently the VM has 6gb of memory. We are running Windows 7; is that what most people run, or should we be running server 2008/2003?

Asher Schweigart 2012-10-10T16:04:26Z Asher Schweigart http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=7487301 2012-10-10T16:02:26Z 2012-10-10T16:02:26Z

Yes, that works. Thanks! I tried previously with -XX:MaxPermSize=256m. Your method works, although I will note for anyone else reading this that it has to be placed before –vmargs. Do you know if this is the correct way to set the heap memory for Call studio, or are these settings being ignored? -vmargs -Xms245m -Xmx1024m I know that is the correct way normally, but it would appear that call studio works differently than other versions of eclipse, since the permgen memory setting is different than normal.

Asher Schweigart 2012-10-10T16:02:26Z Hemal Mehta http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=7487251 2012-10-10T15:47:26Z 2012-10-10T15:47:26Z

My experience is that you cannot have too many of other apps running. If I were to open more than certain no of apps then it is very likely that studio will crash. I use the following setting in eclipse.ini and it mostly works well for me: (with 2GB RAM) -vmargs -Xms512m -Xmx1024m It will work better with 4GB of RAM instead of 2GB. Hemal From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com] Sent: Wednesday, October 10, 2012 10:28 AM To: cdicuser@developer.cisco.com Subject: New Message from Asher Schweigart in Customer Voice Portal (CVP) - New Feature Discussion: RE: New Message from Matthew Reiter in Customer Voice Portal (CVP) - New Fe Asher Schweigart has created a new message in the forum "New Feature Discussion": -------------------------------------------------------------- The memory requirements may not be high, but I think it needs more. I have frequent issues with call studio running out of heap space or permgen space. I’ve increased the heap space to –Xmx1536M, but it won’t start if I go higher than that, and it won’t accept a permgen memory setting. -- To respond to this post, please click the following link: http://developer.cisco.com/web/cvp/forums/-/message_boards/view_message/7487181 or simply reply to this email.

Hemal Mehta 2012-10-10T15:47:26Z Matthew Reiter http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=7493259 2012-10-10T15:36:13Z 2012-10-10T15:36:13Z

Have you tried specifying the following in eclipse.ini? It should increase the permgen space. --launcher.XXMaxPermSize 256m

Matthew Reiter 2012-10-10T15:36:13Z Asher Schweigart http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=7487181 2012-10-10T15:28:26Z 2012-10-10T15:28:26Z

The memory requirements may not be high, but I think it needs more. I have frequent issues with call studio running out of heap space or permgen space. I’ve increased the heap space to –Xmx1536M, but it won’t start if I go higher than that, and it won’t accept a permgen memory setting.

Asher Schweigart 2012-10-10T15:28:26Z Asher Schweigart http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=7487160 2012-10-10T15:24:26Z 2012-10-10T15:24:26Z

Mostly about the version of java used in studio. I’d like to be able to give call studio more memory, but it won’t start if I give it more than about 1.5gb, which from what I’ve read and heard is because java is 32 bit

Asher Schweigart 2012-10-10T15:24:26Z Matthew Reiter http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=7492860 2012-10-10T15:15:59Z 2012-10-10T15:15:59Z

CVP 9.0 uses a 32-bit JVM on 64-bit Windows. The memory requirements are not yet high enough to warrant using a 64-bit JVM. For what it's worth, the point of CVP 9.0 was to run on the same version of Windows as CCE (64-bit Windows Server 2008 R2).

Matthew Reiter 2012-10-10T15:15:59Z Janine Graves http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=7484246 2012-10-10T08:59:42Z 2012-10-10T08:59:42Z

I think that's the whole point of 9.0, that it's 64 bit. Are you asking about any specific component?

Janine Graves 2012-10-10T08:59:42Z Asher Schweigart http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=7466199 2012-10-10T00:01:46Z 2012-10-10T00:01:46Z

Does anyone know if version 9.0 will be available in 64 bit (with 64bit java)? 

Asher Schweigart 2012-10-10T00:01:46Z Christian Hennrich http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=5832840 2012-06-06T17:48:39Z 2012-06-06T17:48:39Z

Hi all,   in Germany we have the legal standard, starting 1.9 of Sepmtember this year, that the first 120 seconds of call should be for free for the caller, it least for some special numbers.   I have seen the slides from Paul Tindall on how to delay the connect in CVP. I guess with the slides and some testing, we could get this working. Or at least I hope so ;-)   What bothers me more is, that the caller will just hear ringback and will mostly hang up after 20 seconds, as he does not hear any announcment. My question is: am I able to play messages to the ISDN, befores sending the ISDN connect? Has anyone experience in doing that? With the command: voice rtp send-recv we can open the media channel in the receiving direction, but does it also work for sending?   I would like to have a custom  TCL and VXML to accept the call without connecting in UCCE/ICM. I will select an agent, but the meanwhile play a prompt using CVP.   Any advise, idea or suggestion is very much appreciated!   Cheers Christian

Christian Hennrich 2012-06-06T17:48:39Z