Looking for information on scripting for Video Self-Service. http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=2245320 2013-06-19T09:26:01Z 2013-06-19T09:26:01Z Hemal Mehta http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=2364426 2010-07-16T23:06:07Z 2010-07-16T23:06:07Z

[quote]We have a current customer who has Speech Self-Service in using a CVP Studio built VXML Server app. They are now looking at offering this same self-service functionality at Kiosk's and maybe also rolling it out to mobile phone users. Since I can find very little information in documentation about how to configure/build these types of applications, I have the following questions: Is there any sample apps for these types of Video self service? Is there any documentation around the ICM scripting for them? Is the application really built on the Radvision IVP platform and just called by the ICM, thus making it neccessary to rebuild the app instead of modifying the Studio app to handle ASR,dtmf, and Video with touch screen menus?   Any info is appreciated, as pretty much all I can find is marketing videos and what is specified in the SRND which doesn't help when it comes to application building.   From cvp perspective it is like building another voice application with ICM scripts. You just need to built a applet or an application for the kiosk/mobile that will make a call to the IVR. There is no special scripts for CVP or ICM. The only thing different and special is the calling mechanism. Hemal

Hemal Mehta 2010-07-16T23:06:07Z BRUCE SHAVER http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=2245319 2010-06-11T01:15:35Z 2010-06-11T01:15:35Z

We have a current customer who has Speech Self-Service in using a CVP Studio built VXML Server app. They are now looking at offering this same self-service functionality at Kiosk's and maybe also rolling it out to mobile phone users. Since I can find very little information in documentation about how to configure/build these types of applications, I have the following questions: Is there any sample apps for these types of Video self service? Is there any documentation around the ICM scripting for them? Is the application really built on the Radvision IVP platform and just called by the ICM, thus making it neccessary to rebuild the app instead of modifying the Studio app to handle ASR,dtmf, and Video with touch screen menus?   Any info is appreciated, as pretty much all I can find is marketing videos and what is specified in the SRND which doesn't help when it comes to application building.   Thanks, Bruce 

BRUCE SHAVER 2010-06-11T01:15:35Z