How to pass more than 4 variables in Subdialog return to ICM http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=2816937 2013-06-20T07:49:28Z 2013-06-20T07:49:28Z Arun Kumar http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=2821407 2010-12-11T03:16:16Z 2010-12-11T03:16:16Z

One thing I am seeing is that Call.user.microapp.FromExtVXML is defined as array with size 3 and not 4. I am not able to change it in expanded call variable list as it is grayed out. Do you know how I could change that?   So it will cause issues if Ext Vxml3 is used? (from CVP) Still not sure how the Ext VXML2 is spilling over into var 5 and var 6 with Agent desktop.  

Arun Kumar 2010-12-11T03:16:16Z Bill Webb http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=2819295 2010-12-11T02:37:44Z 2010-12-11T02:37:44Z

Assuming you're talking about the standard CTIOS "Toolkit Desktop", then "Var1" through "Var10" map to Call.PeripheralVariable1 through Call.PeripheralVariable10 in ICM.   I'm not exactly sure how your FromExtVXML[2] is being split across 2 PVars, unless there is something else in the scripting that is parsing them out.  Are you designing this from scratch, or was there already a Studio application and/or ICM scripting in place when you started?    - Bill   [quote]Can you explain further with respect to Sundialog Return in CVP It allows the following varaibles Caller Input External VXML 0 External VXML 1 External VXML2 External VXML 3   If I place 2 variables in External VXML 2 and use Call.peripheralvariable5=Call.user.microapp.FromExtVXM[2] where will these show up on Agent desktop. What is the relation between Call.peripheralvariable5 and position on Agent desktop. What I am finding is that when I place two variables in External VXML 2 in CVP, it shows up on var 5 and  var 6 position on Agent desktop[/quote]

Bill Webb 2010-12-11T02:37:44Z Arun Kumar http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=2821182 2010-12-11T01:58:03Z 2010-12-11T01:58:03Z

Can you explain further with respect to Sundialog Return in CVP It allows the following varaibles Caller Input External VXML 0 External VXML 1 External VXML2 External VXML 3   If I place 2 variables in External VXML 2 and use Call.peripheralvariable5=Call.user.microapp.FromExtVXM[2] where will these show up on Agent desktop. What is the relation between Call.peripheralvariable5 and position on Agent desktop. What I am finding is that when I place two variables in External VXML 2 in CVP, it shows up on var 5 and  var 6 position on Agent desktop

Arun Kumar 2010-12-11T01:58:03Z Bill Webb http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=2817881 2010-12-10T09:37:47Z 2010-12-10T09:37:47Z

You have a total of 5 variable to work with.  The "Call.user.microapp.FromExtVXML" ECC variable in ICM should be configured as an array with 4 elements, so you have:   Call.user.microapp.caller_input Call.user.microapp.FromExtVXML[0] through [3]   The length of all these variables is configurable, depending on available ECC space.  Total space available for ECCs is 1024 bytes, so unless the system has a lot of ECCs already configured, you should have plenty of space.   Typically, I configure customer systems with 80-100 bytes per array element for the ToExtVXML and FromExtVXML, and about the same for caller_input.   From there, you'll just need to stuff multiple values with some sort of delimiter in a couple of the variables to get your 7 distinct data points.    - Bill   [quote]I would like to pass 7 variables from CVP 3.1/4.0  to ICM. How do I achieve it, as Subdolaig return shows only upto From ExtVXML 3 so total of 4 return values including caller imput. Please advise.[/quote]

Bill Webb 2010-12-10T09:37:47Z Arun Kumar http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=2816936 2010-12-09T23:58:45Z 2010-12-09T23:58:45Z

I would like to pass 7 variables from CVP 3.1/4.0  to ICM. How do I achieve it, as Subdolaig return shows only upto From ExtVXML 3 so total of 4 return values including caller imput. Please advise.

Arun Kumar 2010-12-09T23:58:45Z