PCS combined with Router Requery http://developer.cisco.com/c/message_boards/find_thread?p_l_id=&threadId=6317873 2013-06-18T22:58:36Z 2013-06-18T22:58:36Z Hemal Mehta http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=7631856 2012-10-15T11:56:34Z 2012-10-15T11:56:34Z

Koen, Can you elaborate on this defect and the scenario under which it happens ? Hemal From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com] Sent: Monday, October 15, 2012 5:49 AM To: cdicuser@developer.cisco.com Subject: New Message from Koen Van Impe in Customer Voice Portal (CVP) - CVP - All Versions: RE: PCS combined with Router Requery Koen Van Impe has created a new message in the forum "CVP - All Versions": -------------------------------------------------------------- For the record, it seemed we were hitting a new defect in CVP: CSCtk96808 : Router requery fails with Post Call Survey and RONA An enginering special is available from Cisco TAC to fix it. -- To respond to this post, please click the following link: http://developer.cisco.com/web/cvp/forums/-/message_boards/view_message/7634587 or simply reply to this email.

Hemal Mehta 2012-10-15T11:56:34Z Koen Van Impe http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=7634587 2012-10-15T10:48:26Z 2012-10-15T10:48:26Z

For the record, it seemed we were hitting a new defect in CVP: [b][i]CSCtk96808 :  Router requery fails with Post Call Survey and RONA[/i][/b] An enginering special is available from Cisco TAC to fix it.

Koen Van Impe 2012-10-15T10:48:26Z Koen Van Impe http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=6317872 2012-08-21T14:33:26Z 2012-08-21T14:33:26Z

Hi all,   This is probably not the best place to post this question. But I know there are a number of people here with extensive knowledge on CVP so I want to give it a go anyway.   We are setting up a new environment with UCCE 8.5 and CVP 8.5. We also want to enable the "post call survey" capabilities on selected dialed numbers. In a normal scenario where an agent is available and answers the cal, all seems to work as expected.   But when an agent does not take a call that is ringing at his desk, it starts to get freaky. The RNA timeout configured on CVP kicks in and takes the call away from the initial agent. It then rings one time on another agent's extension, and next goes to the post call survey. According to Router logs, the called party disconnected the call...   It's a bit strange to ask a caller his opinion on the service when he never spoke to an agent ... :-)   So we are looking for people with experience on "post call survey" combined with "router requery". Any ideas / comments are welcome.   Regards, K

Koen Van Impe 2012-08-21T14:33:26Z