Hi,

What is the official version of Studio that is supported under CVP 3.1? I have customers wanting to use Studio 5.x with CVP 3.1, is this officially supported?

If not, do you foresee that it will be?

Also, does any version of Studio support any of the features of VXML 2.1 that weren't in VXML 2.0?

Using <mark> to Detect Barge-in During Prompt Playback
Using <data> to Fetch XML Without Requiring a Dialog Transition
Concatenating Prompts Dynamically Using <foreach>
Recording User Utterances While Attempting Recognition
Specifying the Media Format of Utterance Recordings
Adding namelist to <disconnect>
Adding type to <transfer>

Thanks, but I don't understand the response.

Is call services 3.6 supported with CVP 3.1? If not, what good is having Studio available for CVP 3.1? If so, then is there a gateway adapter download for Server as well as Studio?

Thanks, Janine

Janine,

Good question. Let me try and explain what we have currently and, generally, what we're looking at.

If a customer has CVP, they generally use the CVP development products -- which include CVP Studio and CVP VXML Server. Audium had referred to this set of products as our Cisco OEM version.

If a customer has Audium, they use the Audium products -- Audium Studio and Audium Call Services. Audium had referred to this as our "flagship" set of products.

The two product sets are not interchangeable today. So, you can't use an Audium product to build or deploy to a Cisco OEM product, and vice versa -- regardless of version.

The Audium flagship products have supported some flavors of CVP 3.0 in a past release, where the designation was that the target VXML output was for the v3.0 set of products called CVP inclusive of the Access Gateway doing the VXML interpretation. This is not true in the current Audium flagship release.

Rather, in the current release of the Audium flagship products -- Studio 5.1.3 and Call Services 3.6.4 -- we just released Gateway Adapters Pack Release 3, which includes support for CVP 3.1 targets with DTMF and OSR only. This enables Audium customers to use CVP 3.1 as a target. CVP 3.1 customers using the Cisco OEM versions (CVP Studio and CVP VXML Server) already have that capability; albeit, on a older version base.

The next release of CVP will have updated versions of CVP Studio and CVP VXML Server.

From an upgrade point of view, we think it's intuitive for the 2 products to converge; however, we want to be deliberate and thoughtful -- especially because of the size of the installed base and support process changes coming soon. Until then, we recommend that customers stick with one set of products or another.

Regards,
Cory

(Other OEM versions aren't discussed here, but generally, any OEM product is only supported with the other OEM products it is compatible with -- not Audium flagship products.)

Thanks for that clarification. Please tell me if this is correct:

For the Cisco customers, who have CVP 3.1 and are using the CVP Studio, they will not be able to upgrade to a newer vesion of Studio without upgrading their entire CVP suite (ICM, Combo Box, CVP VXML Server, etc.) to CVP 4.0, is that correct?

Thanks Geoff,

I'm attaching a sample Documenter printout from a simple application. it's in RTF format. If you open it in WORD, you'll see the pictures. If you open in in WordPad then you won't see the pictures.

Janine,

No need to attach anything ... your answer was sufficient to point me in the right direction.

I was using CVP 4.0 on a Virtual Machine (VMWare) Windows 2003 Server at the Cisco TOI course, and it certainly did not have MS Word onboard - I was more than certainly looking at the RTF file with Wordpad.

Now that I open the same file in MS Word, I do see the diagrams and the more serious formatting.

Thanks for the tip.

Regards,
Geoff