As you know, we try and put as much technical information on the web as we can, so that you can search around and find your answer without waiting.

However, after you search the Knowledgebase, search this Support Center area, and then open a Direct ticket, sometimes urgent situations call for phone calls to our support number.

Traditionally, these have gone directly to Audium Support. Starting soon, we are going to migrate the Tech Support phone (#2 menu option from our main number) over to the Cisco Technical Assistance Center (TAC). The Cisco TAC will help you open an Audium-related ticket and assist you until they need to escalate to Audium Support.

Don't worry, we've spent months trying to ensure that when and if you need to call, you'll be able to get through. You just need to have your Cisco ID ready. Be sure to get one at http://www.cisco.com, clicking Register in the upper right.

When you do call, make sure you tell them you are an Audium customer and remind them that Audium was an acquisition, so they should go ahead and open a ticket without a contract number. We have not yet provided contract numbers to Audium customers and the Cisco TAC is aware of this.

This new process is for existing Audium customers and not current Cisco CVP customers. Any support requests for Cisco CVP Studio or Cisco CVP VoiceXML Server via this method will be misrouted and delayed, so please follow your standard support channels.

Also, if you have purchased an Audium product from a reseller or an OEM channel, you should follow the processes from the reseller or OEM, not these!

If you have any questions, please ask.

Thanks,
Cory Wright
Former Audium Chief Operating Officer