« Back to New Feature Discussion

Error message on VXML server for CVP 9

Combination View Flat View Tree View
Threads [ Previous | Next ]
Error message on VXML server for CVP 9
Answer
2/5/13 7:54 AM
I am getting ar error message on vxml server whenever I do deploy or update or check the status of vxml server stating "An error has occured. Please make sure the application server is running and try this command again." I restarted the vxml several times from the 'services' but the error is still coming. What might be the problem. Please help.   Thanks,   Satish
Flag

Re: New Message from satish ankam in Customer Voice Portal (CVP) - New Feat
Answer
2/5/13 12:13 PM as a reply to satish ankam.
Santosh, Take a look at the VxmlServer/Tomcat/logs/stdout log - it might show you what's wrong. Perhaps you don't have enough memory, or are missing a license, or have an error in the tomcat configuration, or the tomcat port 7000 is already in use.
Flag

RE: Error message on VXML server for CVP 9
Answer
2/5/13 4:07 PM as a reply to Janine Graves.
Thanks for the reply Janine.
I looked at the stdout log. I am not able to understand some of the lines so I posted the stdout log below.
Please have a look at it and help me find the solution. 
"Feb 5, 2013 10:59:23 AM org.apache.coyote.http11.Http11BaseProtocol init
INFO: Initializing Coyote HTTP/1.1 on http-7000
Feb 5, 2013 10:59:24 AM org.apache.coyote.http11.Http11BaseProtocol init
INFO: Initializing Coyote HTTP/1.1 on http-7443
Feb 5, 2013 10:59:24 AM org.apache.catalina.startup.Catalina load
INFO: Initialization processed in 1203 ms
Feb 5, 2013 10:59:24 AM org.apache.catalina.core.StandardService start
INFO: Starting service Catalina
Feb 5, 2013 10:59:24 AM org.apache.catalina.core.StandardEngine start
INFO: Starting Servlet Engine: Apache Tomcat/5.5.31
Feb 5, 2013 10:59:24 AM org.apache.catalina.core.StandardHost start
INFO: XML validation disabled
Feb 5, 2013 10:59:25 AM org.apache.catalina.startup.HostConfig deployWAR
INFO: Deploying web application archive xyz.war
Feb 5, 2013 10:59:25 AM org.apache.catalina.startup.HostConfig deployWAR
INFO: Deploying web application archive xyz.war
Feb 5, 2013 10:59:25 AM org.apache.catalina.startup.HostConfig deployWAR
INFO: Deploying web application archive CVP.war
Feb 5, 2013 10:59:25 AM org.apache.coyote.http11.Http11BaseProtocol start
INFO: Starting Coyote HTTP/1.1 on http-7000
Feb 5, 2013 10:59:25 AM org.apache.coyote.http11.Http11BaseProtocol start
INFO: Starting Coyote HTTP/1.1 on http-7443
Feb 5, 2013 10:59:25 AM org.apache.jk.common.ChannelSocket init
INFO: JK: ajp13 listening on /0.0.0.0:7009
Feb 5, 2013 10:59:25 AM org.apache.jk.server.JkMain start
INFO: Jk running ID=0 time=0/16  config=null
Feb 5, 2013 10:59:25 AM org.apache.catalina.storeconfig.StoreLoader load
INFO: Find registry server-registry.xml at classpath resource
Feb 5, 2013 10:59:25 AM org.apache.catalina.startup.Catalina start
INFO: Server startup in 1453 ms
Feb 5, 2013 10:59:49 AM org.apache.coyote.http11.Http11BaseProtocol pause
INFO: Pausing Coyote HTTP/1.1 on http-7000
Feb 5, 2013 10:59:49 AM org.apache.coyote.http11.Http11BaseProtocol pause
INFO: Pausing Coyote HTTP/1.1 on http-7443
Feb 5, 2013 10:59:50 AM org.apache.catalina.core.StandardService stop
INFO: Stopping service Catalina
Feb 5, 2013 10:59:50 AM org.apache.coyote.http11.Http11BaseProtocol destroy
INFO: Stopping Coyote HTTP/1.1 on http-7000
Feb 5, 2013 10:59:50 AM org.apache.coyote.http11.Http11BaseProtocol destroy
INFO: Stopping Coyote HTTP/1.1 on http-7443
Feb 5, 2013 11:00:02 AM org.apache.coyote.http11.Http11BaseProtocol init
INFO: Initializing Coyote HTTP/1.1 on http-7000
Feb 5, 2013 11:00:03 AM org.apache.coyote.http11.Http11BaseProtocol init
INFO: Initializing Coyote HTTP/1.1 on http-7443
Feb 5, 2013 11:00:03 AM org.apache.catalina.startup.Catalina load
INFO: Initialization processed in 906 ms
Feb 5, 2013 11:00:03 AM org.apache.catalina.core.StandardService start
INFO: Starting service Catalina
Feb 5, 2013 11:00:03 AM org.apache.catalina.core.StandardEngine start
INFO: Starting Servlet Engine: Apache Tomcat/5.5.31
Feb 5, 2013 11:00:03 AM org.apache.catalina.core.StandardHost start
INFO: XML validation disabled
Feb 5, 2013 11:00:03 AM org.apache.catalina.startup.HostConfig deployWAR
INFO: Deploying web application archive xyz_grammars.war
Feb 5, 2013 11:00:03 AM org.apache.catalina.startup.HostConfig deployWAR
INFO: Deploying web application archive xyz_prompts.war
Feb 5, 2013 11:00:03 AM org.apache.catalina.startup.HostConfig deployWAR
INFO: Deploying web application archive CVP.war
Feb 5, 2013 11:00:03 AM org.apache.coyote.http11.Http11BaseProtocol start
INFO: Starting Coyote HTTP/1.1 on http-7000
Feb 5, 2013 11:00:03 AM org.apache.coyote.http11.Http11BaseProtocol start
INFO: Starting Coyote HTTP/1.1 on http-7443
Feb 5, 2013 11:00:03 AM org.apache.jk.common.ChannelSocket init
INFO: JK: ajp13 listening on /0.0.0.0:7009
Feb 5, 2013 11:00:03 AM org.apache.jk.server.JkMain start
INFO: Jk running ID=0 time=0/16  config=null
Feb 5, 2013 11:00:03 AM org.apache.catalina.storeconfig.StoreLoader load
INFO: Find registry server-registry.xml at classpath resource
Feb 5, 2013 11:00:03 AM org.apache.catalina.startup.Catalina start
INFO: Server startup in 547 ms"
 
Flag

Re: New Message from satish ankam in Customer Voice Portal (CVP) - New Feat
Answer
2/5/13 4:40 PM as a reply to satish ankam.
Santish, Your Tomcat isn't even trying to start the vxml server software. Re-check your installation and OS - use the Cisco reference manuals to help you install and configure.
Flag