« Back to General Discussion - All Versions

Capture data from an agent tranfer to the IVR

Combination View Flat View Tree View
Threads [ Previous | Next ]
Hi
In what ways can I capture data after an agent performs a tranfer to an ivr application using call studio?
Thanks
Ivan

Hi Ivan,
Can you be more specifc about what data you need to capture and what kind of agent this is (UCCE w/CAD or CTIOS, 3rd party ACD (Avaya, Nortel))?  Without some more detail it will be hard to point you in the right direction.

Hey Michael
Thanks, i'll get back to you on this .

I had confirmation on this ,it is an Icm script will pass the details that
I need...
I had a look at the CVP Subdialog Start but seems to only accepts one
parameter (I need two ) so I guess if I use it has to be seperated by a
symbol e.g a colon and then I will need to export it again...




On Thu, Feb 21, 2013 at 3:28 PM, Cisco Developer Community Forums <
cdicuser@developer.cisco.com> wrote:

> Ivan Fernandez has created a new message in the forum "General Discussion
> - All Versions":
> -------------------------------------------------------------- Hey Michael
> Thanks, i'll get back to you on this .
> --
> To respond to this post, please click the following link:
> http://developer.cisco.com/web/cvp/community/-/message_boards/view_message/12218737or simply reply to this email.

Ivan, You can send more than one parameter to Studio/VxmlServer.
In ICM, you cfg them in the ToExtVxml array using name=value pairs, separated by semi-colons.
In Studio the data will be available as Session data with the name sent from ICM, you do NOT configure anything in the CVP_Subdialog_Start element.

Thanks Janine , I'll try that

On Mon, Feb 25, 2013 at 7:12 PM, Cisco Developer Community Forums <
cdicuser@developer.cisco.com> wrote:

> Janine Graves has created a new message in the forum "General Discussion -
> All Versions":
> -------------------------------------------------------------- Ivan, You
> can send more than one parameter to Studio/VxmlServer.
> In ICM, you cfg them in the ToExtVxml array using name=value pairs,
> separated by semi-colons.
> In Studio the data will be available as Session data with the name sent
> from ICM, you do NOT configure anything in the CVP_Subdialog_Start element.
> --
> To respond to this post, please click the following link:
> http://developer.cisco.com/web/cvp/forums/-/message_boards/view_message/12359505or simply reply to this email.