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RE: New Message from Janine Graves in Customer Voice Portal (CVP) - CVP - A

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A VoiceXML error occurred of type "error.noresource"
cvp standalone outbound
Answer
3/5/13 5:46 PM
Hi,
Corrently i've deployed a CVP 8.5 with TTS, on testing everything worked just fine, but once we got it working on production i can see serveral of this error logs on the error log of this kind "error.noresource" i think i need to monitor the active and inactive sessions, i asked to the people on the TTS side of the implementation, there is no saturations errors on their servers, the log errors that i see are attached here.
Any help will be appreciated.
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:56.718,A VoiceXML error occurred of type "error.noresource"
 
 
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:35.343,,start,newcall,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:35.343,,start,ani,sip:3312345678@10.10.120.87
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:35.343,,start,areacode,NA
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:35.343,,start,exchange,NA
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:35.343,,start,dnis,sip:1031@10.10.120.88:5060
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:35.343,,start,uui,NA
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:35.343,,start,iidigits,NA
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:35.343,,start,parameter,tclversion=CVP_9_0_1_0_0_0_670
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:35.343,,start,parameter,callid=8E795EEC84DC11E2AE806C2056FE6FC8
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:35.343,,start,parameter,vxmlversion=CVP_9_0_1_0_0_0_670
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:35.343,,start,parameter,var1=1031
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:35.343,id,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:35.343,id,interaction,audio_group,initial_audio_group
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.019,id,interaction,utterance,1234
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.019,id,interaction,inputmode,dtmf
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.019,id,interaction,interpretation,1234
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.019,id,interaction,confidence,1
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.296,id,data,value,1234
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.296,id,data,confidence,1
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.296,id,data,value_confidence,1
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.296,id,data,nbestConfidence1,1
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.296,id,data,nbestUtterance1,1234
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.296,id,data,nbestInputmode1,dtmf
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.296,id,data,nbestInterpretation1,1234
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.296,id,data,nbestLength,1
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.296,id,exit,done
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.296,nip,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.296,nip,data,idsistem,clean
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.296,nip,data,status,clean
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.296,nip,data,tipostatus,clean
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.296,nip,interaction,audio_group,initial_audio_group
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.204,nip,interaction,utterance,****
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.204,nip,interaction,inputmode,dtmf
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.204,nip,interaction,interpretation,****
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.204,nip,interaction,confidence,1
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.218,nip,data,value,****
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.218,nip,data,confidence,1
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.218,nip,data,value_confidence,1
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.218,nip,data,nbestConfidence1,1
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.218,nip,data,nbestUtterance1,****
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.218,nip,data,nbestInputmode1,dtmf
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.218,nip,data,nbestInterpretation1,****
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.218,nip,data,nbestLength,1
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.218,nip,data,nip,2566
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.218,nip,exit,done
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.218,ws_valida_id,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id,exit,done
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,custom,numNip,****
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,custom,statusTripulante,DISPONIBLE
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,custom,tipoStatus,NO PROGRAMADO
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,custom,fechaFinalizacion,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,custom,nombreEmpleado,JOHN DOE
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,custom,numEmpleado,1234
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,custom,cadena,MX
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,custom,horaFinalizacion,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,custom,acumuladoDiasDescanso,15.25
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,custom,residencia,MX
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,custom,fechaVencimientoLicencia,20131209
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,custom,idSistema,2
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,custom,acumuladoParaVacaciones,143.03
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,custom,posicionEnCadena,11
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.160,ws_valida_id_sil,interaction,audio_group,initial_audio_group
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.171,ws_valida_id_sil,exit,done
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.171,idsistema,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.171,idsistema,exit,valid
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.171,nombre_empleado,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.171,nombre_empleado,data,statTrip,DISPONIBLE
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.171,nombre_empleado,interaction,audio_group,initial_audio_group
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.203,nombre_empleado,exit,done
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.203,status_tripulante,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.203,status_tripulante,exit,disponible
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.203,status_disponible,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.203,status_disponible,interaction,audio_group,initial_audio_group
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.203,status_disponible,exit,done
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.203,Copy_of_get_audio_status_otro,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.203,Copy_of_get_audio_status_otro,exit,audioExists
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.203,Copy_of_status_disponible,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.203,Copy_of_status_disponible,interaction,audio_group,initial_audio_group
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.234,Copy_of_status_disponible,exit,done
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.234,ver_programado,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.234,ver_programado,exit,No Programado
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.234,f_terminal,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.234,f_terminal,interaction,audio_group,initial_audio_group
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.234,f_terminal,exit,done
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.234,TTS_cadena,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.234,TTS_cadena,interaction,audio_group,initial_audio_group
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.265,TTS_cadena,exit,done
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.265,f_posicion,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.265,f_posicion,interaction,audio_group,initial_audio_group
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.265,f_posicion,exit,done
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.265,TTS_posicion,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.265,TTS_posicion,interaction,audio_group,initial_audio_group
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.281,TTS_posicion,exit,done
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.281,f_residencia,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.281,f_residencia,interaction,audio_group,initial_audio_group
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.296,f_residencia,exit,done
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.296,tts_residencia,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.296,tts_residencia,interaction,audio_group,initial_audio_group
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.296,tts_residencia,exit,done
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.296,Menu,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.312,Menu,data,fechav,20131209
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.312,Menu,data,status,DISPONIBLE
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.296,Menu,interaction,audio_group,initial_audio_group
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:56.718,Menu,element,error,error.noresource
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:56.718,Menu,exit,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:58.640,,custom,creando session data 'Estado Tripulante',empty
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:58.640,,custom,creando session data 'Estado de llamada',empty
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:58.640,,custom,creando session data 'UUI',empty
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:58.640,,end,how,disconnect
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:58.640,,end,result,error
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:58.640,,end,duration,23

Regards,
Claudio.
Flag

RE: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP - A
Answer
3/5/13 6:10 PM as a reply to CLAUDIO RIVAS.
It is likely indicating a issue with speech server not liking your grammar or not able to retrieve the link. Are you using your own grammar ? Is it happening only for a specific menu and is it happening consistently. There could be a lot of things around the grammar that could affect this. It seems like you are just collecting a number.
Hemal

From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]
Sent: Tuesday, March 05, 2013 11:46 AM
To: cdicuser@developer.cisco.com
Subject: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP - All Versions: A VoiceXML error occurred of type "error.noresource"

CLAUDIO RIVAS has created a new message in the forum "CVP - All Versions": -------------------------------------------------------------- Hi,
Corrently i've deployed a CVP 8.5 with TTS, on testing everything worked just fine, but once we got it working on production i can see serveral of this error logs on the error log of this kind "error.noresource" i think i need to monitor the active and inactive sessions, i asked to the people on the TTS side of the implementation, there is no saturations errors on their servers, the log errors that i see are attached here.
Any help will be appreciated.
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:56.718,A VoiceXML error occurred of type "error.noresource"


10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:35.343,,start,newcall,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:35.343,,start,ani,sip:3312345678@10.10.120.87
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:35.343,,start,areacode,NA
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:35.343,,start,exchange,NA
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:35.343,,start,dnis,sip:1031@10.10.120.88:5060
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:35.343,,start,uui,NA
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:35.343,,start,iidigits,NA
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:35.343,,start,parameter,tclversion=CVP_9_0_1_0_0_0_670
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:35.343,,start,parameter,callid=8E795EEC84DC11E2AE806C2056FE6FC8
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:35.343,,start,parameter,vxmlversion=CVP_9_0_1_0_0_0_670
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:35.343,,start,parameter,var1=1031
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:35.343,id,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:35.343,id,interaction,audio_group,initial_audio_group
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.019,id,interaction,utterance,1234
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.019,id,interaction,inputmode,dtmf
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.019,id,interaction,interpretation,1234
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.019,id,interaction,confidence,1
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.296,id,data,value,1234
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.296,id,data,confidence,1
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.296,id,data,value_confidence,1
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.296,id,data,nbestConfidence1,1
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.296,id,data,nbestUtterance1,1234
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.296,id,data,nbestInputmode1,dtmf
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.296,id,data,nbestInterpretation1,1234
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.296,id,data,nbestLength,1
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.296,id,exit,done
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.296,nip,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.296,nip,data,idsistem,clean
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.296,nip,data,status,clean
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.296,nip,data,tipostatus,clean
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.296,nip,interaction,audio_group,initial_audio_group
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.204,nip,interaction,utterance,****
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.204,nip,interaction,inputmode,dtmf
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.204,nip,interaction,interpretation,****
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.204,nip,interaction,confidence,1
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.218,nip,data,value,****
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.218,nip,data,confidence,1
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.218,nip,data,value_confidence,1
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.218,nip,data,nbestConfidence1,1
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.218,nip,data,nbestUtterance1,****
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.218,nip,data,nbestInputmode1,dtmf
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.218,nip,data,nbestInterpretation1,****
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.218,nip,data,nbestLength,1
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.218,nip,data,nip,2566
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.218,nip,exit,done
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.218,ws_valida_id,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id,exit,done
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,custom,numNip,****
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,custom,statusTripulante,DISPONIBLE
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,custom,tipoStatus,NO PROGRAMADO
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,custom,fechaFinalizacion,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,custom,nombreEmpleado,JOHN DOE
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,custom,numEmpleado,1234
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,custom,cadena,MX
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,custom,horaFinalizacion,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,custom,acumuladoDiasDescanso,15.25
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,custom,residencia,MX
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,custom,fechaVencimientoLicencia,20131209
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,custom,idSistema,2
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,custom,acumuladoParaVacaciones,143.03
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,custom,posicionEnCadena,11
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.160,ws_valida_id_sil,interaction,audio_group,initial_audio_group
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.171,ws_valida_id_sil,exit,done
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.171,idsistema,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.171,idsistema,exit,valid
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.171,nombre_empleado,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.171,nombre_empleado,data,statTrip,DISPONIBLE
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.171,nombre_empleado,interaction,audio_group,initial_audio_group
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.203,nombre_empleado,exit,done
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.203,status_tripulante,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.203,status_tripulante,exit,disponible
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.203,status_disponible,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.203,status_disponible,interaction,audio_group,initial_audio_group
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.203,status_disponible,exit,done
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.203,Copy_of_get_audio_status_otro,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.203,Copy_of_get_audio_status_otro,exit,audioExists
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.203,Copy_of_status_disponible,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.203,Copy_of_status_disponible,interaction,audio_group,initial_audio_group
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.234,Copy_of_status_disponible,exit,done
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.234,ver_programado,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.234,ver_programado,exit,No Programado
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.234,f_terminal,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.234,f_terminal,interaction,audio_group,initial_audio_group
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.234,f_terminal,exit,done
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.234,TTS_cadena,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.234,TTS_cadena,interaction,audio_group,initial_audio_group
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.265,TTS_cadena,exit,done
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.265,f_posicion,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.265,f_posicion,interaction,audio_group,initial_audio_group
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.265,f_posicion,exit,done
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.265,TTS_posicion,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.265,TTS_posicion,interaction,audio_group,initial_audio_group
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.281,TTS_posicion,exit,done
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.281,f_residencia,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.281,f_residencia,interaction,audio_group,initial_audio_group
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.296,f_residencia,exit,done
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.296,tts_residencia,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.296,tts_residencia,interaction,audio_group,initial_audio_group
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.296,tts_residencia,exit,done
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.296,Menu,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.312,Menu,data,fechav,20131209
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.312,Menu,data,status,DISPONIBLE
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.296,Menu,interaction,audio_group,initial_audio_group
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:56.718,Menu,element,error,error.noresource
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:56.718,Menu,exit,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:58.640,,custom,creando session data 'Estado Tripulante',empty
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:58.640,,custom,creando session data 'Estado de llamada',empty
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:58.640,,custom,creando session data 'UUI',empty
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:58.640,,end,how,disconnect
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:58.640,,end,result,error
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:58.640,,end,duration,23

Regards,
Claudio.
--
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Flag

RE: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP - A
Answer
3/5/13 6:53 PM as a reply to Hemal Mehta.
Hemal Mehta:
It is likely indicating a issue with speech server not liking your grammar or not able to retrieve the link. Are you using your own grammar ? Is it happening only for a specific menu and is it happening consistently. There could be a lot of things around the grammar that could affect this. It seems like you are just collecting a number.

Hi Hemal,
Currently no ASR and about TTS i'm using the Nuance Vocalizer 5, no customization on TTS. What else do you suggest?
Regards,
Claudio.
Flag

Re: New Message from Hemal Mehta in Customer Voice Portal (CVP) - CVP - All
Answer
3/5/13 6:53 PM as a reply to Hemal Mehta.
Claudio, are you using speech recognition AND text-to-speech? Or just
text-to-speech?
Flag

RE: Re: New Message from Hemal Mehta in Customer Voice Portal (CVP) - CVP -
Answer
3/5/13 7:04 PM as a reply to Janine Graves.
Janine Graves:
Claudio, are you using speech recognition AND text-to-speech? Or just
text-to-speech?

Hi Janine,
Just TTS.
Regards,
Claudio.
Flag

RE: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP - A
Answer
3/5/13 7:04 PM as a reply to CLAUDIO RIVAS.
Ok, in that case is this happening consistently or randomly ? Not sure what your config is. Have you made sure that the audio file is available on all media servers ? It tends to throw a different error for that, but want to make sure. What is your menu element doing ? Can you elaborate.
Hemal

From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]
Sent: Tuesday, March 05, 2013 12:54 PM
To: cdicuser@developer.cisco.com
Subject: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP - All Versions: RE: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP - A

CLAUDIO RIVAS has created a new message in the forum "CVP - All Versions": --------------------------------------------------------------
Hemal Mehta:
It is likely indicating a issue with speech server not liking your grammar or not able to retrieve the link. Are you using your own grammar ? Is it happening only for a specific menu and is it happening consistently. There could be a lot of things around the grammar that could affect this. It seems like you are just collecting a number.

Hi Hemal,
Currently no ASR and about TTS i'm using the Nuance Vocalizer 5, no customization on TTS. What else do you suggest?
Regards,
Claudio.
--
To respond to this post, please click the following link: http://developer.cisco.com/web/cvp/community/-/message_boards/view_message/12659765 or simply reply to this email.
Flag

RE: Re: New Message from Hemal Mehta in Customer Voice Portal (CVP) - CVP -
Answer
3/5/13 7:06 PM as a reply to CLAUDIO RIVAS.
CLAUDIO RIVAS:

Janine Graves:

Claudio, are you using speech recognition AND text-to-speech? Or just
text-to-speech?


Hi Janine,
Just TTS.
Regards,
Claudio.

 
One more thing, when i see the error is on a menu box, the TTS boxes are before that box, the error is on the logs is printed on the menu box, may this happen even when the problem is on the tts boxes?
 
Regards,
Claudio.
Flag

RE: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP - A
Answer
3/5/13 7:13 PM as a reply to Hemal Mehta.
Hemal Mehta:
Ok, in that case is this happening consistently or randomly ? Not sure what your config is. Have you made sure that the audio file is available on all media servers ? It tends to throw a different error for that, but want to make sure. What is your menu element doing ? Can you elaborate.
Hemal

From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]
Sent: Tuesday, March 05, 2013 12:54 PM
To: cdicuser@developer.cisco.com
Subject: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP - All Versions: RE: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP - A

CLAUDIO RIVAS has created a new message in the forum "CVP - All Versions": --------------------------------------------------------------
Hemal Mehta:
It is likely indicating a issue with speech server not liking your grammar or not able to retrieve the link. Are you using your own grammar ? Is it happening only for a specific menu and is it happening consistently. There could be a lot of things around the grammar that could affect this. It seems like you are just collecting a number.

Hi Hemal,
Currently no ASR and about TTS i'm using the Nuance Vocalizer 5, no customization on TTS. What else do you suggest?
Regards,
Claudio.
--
To respond to this post, please click the following link: http://developer.cisco.com/web/cvp/community/-/message_boards/view_message/12659765 or simply reply to this email.

Hi Hemal,
Thank you for your quick response, I'm getting some audios from tts on tts_residencia and al the "tts_" boxes and then i just try a menu, and that's where i see the log, but i noticed that the menu from the menu box is not playing the static prompt.
 
This happens randomly, and even on random boxes (sometimes works and sometimes not), this is just an example.
I know that if a static prompt is not available will return a 404 badfetch, that's why i think could be happening before the menu box (for this case).
 
Regards,
Claudio.
Flag

RE: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP - A
Answer
3/5/13 7:13 PM as a reply to CLAUDIO RIVAS.
Yes, a problem before or elsewhere can manifest in a different element.
Hemal

From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]
Sent: Tuesday, March 05, 2013 1:07 PM
To: cdicuser@developer.cisco.com
Subject: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP - All Versions: RE: Re: New Message from Hemal Mehta in Customer Voice Portal (CVP) - CVP -

CLAUDIO RIVAS has created a new message in the forum "CVP - All Versions": --------------------------------------------------------------
CLAUDIO RIVAS:

Janine Graves:

Claudio, are you using speech recognition AND text-to-speech? Or just
text-to-speech?


Hi Janine,
Just TTS.
Regards,
Claudio.


One more thing, when i see the error is on a menu box, the TTS boxes are before that box, the error is on the logs is printed on the menu box, may this happen even when the problem is on the tts boxes?

Regards,
Claudio.
--
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Flag

Re: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP - A
Answer
3/5/13 7:17 PM as a reply to CLAUDIO RIVAS.
Claudio, errors (other than say it smart) are never logged as part of an
Audio element. They are always logged as part of an element that
collects caller input.

I get occasional error.noresource events from TTS and I think it's a
gateway communication error to the nuance system.

But, I don't know for sure. Are you speaking with just TTS? Or mixing
audio files/TTS in an element? On my system (realspeak 4.0) I can NOT
mix pre-recorded audio with TTS in one element. It's a Nuance bug.
Flag

RE: New Message from Janine Graves in Customer Voice Portal (CVP) - CVP - A
Answer
3/5/13 7:20 PM as a reply to Janine Graves.
I too get such errors but the frequency is 10 in 20,000 calls. (.0005%). If it is happening for every other call, then it is def a big issue.
Hemal

From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]
Sent: Tuesday, March 05, 2013 1:18 PM
To: cdicuser@developer.cisco.com
Subject: New Message from Janine Graves in Customer Voice Portal (CVP) - CVP - All Versions: Re: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP - A

Janine Graves has created a new message in the forum "CVP - All Versions": -------------------------------------------------------------- Claudio, errors (other than say it smart) are never logged as part of an
Audio element. They are always logged as part of an element that
collects caller input.

I get occasional error.noresource events from TTS and I think it's a
gateway communication error to the nuance system.

But, I don't know for sure. Are you speaking with just TTS? Or mixing
audio files/TTS in an element? On my system (realspeak 4.0) I can NOT
mix pre-recorded audio with TTS in one element. It's a Nuance bug.
--
To respond to this post, please click the following link: http://developer.cisco.com/web/cvp/forums/-/message_boards/view_message/12660584 or simply reply to this email.
Flag

RE: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP - A
Answer
3/5/13 7:24 PM as a reply to CLAUDIO RIVAS.
Put that audio as a separate audio element before Menu element or elsewhere. Then check if this audio plays consistently. This is just to rule out some issues with audio itself.
Hemal

From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]
Sent: Tuesday, March 05, 2013 1:14 PM
To: cdicuser@developer.cisco.com
Subject: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP - All Versions: RE: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP - A

CLAUDIO RIVAS has created a new message in the forum "CVP - All Versions": --------------------------------------------------------------
Hemal Mehta:
Ok, in that case is this happening consistently or randomly ? Not sure what your config is. Have you made sure that the audio file is available on all media servers ? It tends to throw a different error for that, but want to make sure. What is your menu element doing ? Can you elaborate.
Hemal

From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]
Sent: Tuesday, March 05, 2013 12:54 PM
To: cdicuser@developer.cisco.com<mailto:cdicuser@developer.cisco.com>
Subject: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP - All Versions: RE: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP - A

CLAUDIO RIVAS has created a new message in the forum "CVP - All Versions": --------------------------------------------------------------
Hemal Mehta:
It is likely indicating a issue with speech server not liking your grammar or not able to retrieve the link. Are you using your own grammar ? Is it happening only for a specific menu and is it happening consistently. There could be a lot of things around the grammar that could affect this. It seems like you are just collecting a number.

Hi Hemal,
Currently no ASR and about TTS i'm using the Nuance Vocalizer 5, no customization on TTS. What else do you suggest?
Regards,
Claudio.
--
To respond to this post, please click the following link: http://developer.cisco.com/web/cvp/community/-/message_boards/view_message/12659765 or simply reply to this email.

Hi Hemal,
Thank you for your quick response, I'm getting some audios from tts on tts_residencia and al the "tts_" boxes and then i just try a menu, and that's where i see the log, but i noticed that the menu from the menu box is not playing the static prompt.

This happens randomly, and even on random boxes (sometimes works and sometimes not), this is just an example.
I know that if a static prompt is not available will return a 404 badfetch, that's why i think could be happening before the menu box (for this case).

Regards,
Claudio.
--
To respond to this post, please click the following link: http://developer.cisco.com/web/cvp/community/-/message_boards/view_message/12662024 or simply reply to this email.
Flag

Re: New Message from Hemal Mehta in Customer Voice Portal (CVP) - CVP - All
Answer
3/5/13 7:24 PM as a reply to Hemal Mehta.
Hemal, what do you think the cause is?
Flag

RE: Re: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP
Answer
3/5/13 7:28 PM as a reply to Janine Graves.
Janine Graves:
Claudio, errors (other than say it smart) are never logged as part of an
Audio element. They are always logged as part of an element that
collects caller input.

I get occasional error.noresource events from TTS and I think it's a
gateway communication error to the nuance system.

But, I don't know for sure. Are you speaking with just TTS? Or mixing
audio files/TTS in an element? On my system (realspeak 4.0) I can NOT
mix pre-recorded audio with TTS in one element. It's a Nuance bug.

Hi Janine,
 
Thank you for your quick response, actually i'm ussing mixed prompts (tts and pre recorded audio) on separate boxes and on the same boxes al allong the script and ussing sayitsmart on some others.
This doesn't happen on every call, sometimes works sometimes doesn't but happens very often.
What have you done when this tts issue happens in combination with nuance so this bug shows?
Regards,
Claudio.
Flag

RE: New Message from Janine Graves in Customer Voice Portal (CVP) - CVP - A
Answer
3/5/13 7:30 PM as a reply to Janine Graves.
Janine,
I suspect something between gateway and speech server. I did a lot of research and tuning. Now it is random and if it happens it is with low frequency. One thing, I did not notice is that when get these errors there is often a CPU spike on the vxml gateway. In order to research further need to set some debugs and cause an outage. So that investigation is halted for now as the frequency is very low ☺
Hemal

From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]
Sent: Tuesday, March 05, 2013 1:25 PM
To: cdicuser@developer.cisco.com
Subject: New Message from Janine Graves in Customer Voice Portal (CVP) - CVP - All Versions: Re: New Message from Hemal Mehta in Customer Voice Portal (CVP) - CVP - All

Janine Graves has created a new message in the forum "CVP - All Versions": -------------------------------------------------------------- Hemal, what do you think the cause is?
--
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Flag

RE: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP - A
Answer
3/5/13 7:34 PM as a reply to Hemal Mehta.
Hemal Mehta:
Put that audio as a separate audio element before Menu element or elsewhere. Then check if this audio plays consistently. This is just to rule out some issues with audio itself.
Hemal

Hi Hemal,
For this specific issue i doublechecked and on this flow i have the audio for tts and pre recorded audio separated on diferent boxes.
Regards,
Claudio.
Flag

RE: A VoiceXML error occurred of type "error.noresource"
Answer
4/1/13 6:01 PM as a reply to CLAUDIO RIVAS.
Maybe the availaible licenses are maxing out since you are encountering this issue only in production phase  where the call volume is usually high. You might want to check for "DENIED" messages in  license log file for the same duration on Nuance server( under Program Files\Nuance\license_manager\license\nuance-lic.log) to rule out any licensing issue. There is one utility software also on Nuance server that gives you real time snapshot of availaible licenses  , its under \Program Files\Nuance\license_manager\components\lmtools.exe. 
 
CLAUDIO RIVAS:
Hi,
Corrently i've deployed a CVP 8.5 with TTS, on testing everything worked just fine, but once we got it working on production i can see serveral of this error logs on the error log of this kind "error.noresource" i think i need to monitor the active and inactive sessions, i asked to the people on the TTS side of the implementation, there is no saturations errors on their servers, the log errors that i see are attached here.
Any help will be appreciated.
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:56.718,A VoiceXML error occurred of type "error.noresource"
 
 
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:35.343,,start,newcall,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:35.343,,start,ani,sip:3312345678@10.10.120.87
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:35.343,,start,areacode,NA
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:35.343,,start,exchange,NA
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:35.343,,start,dnis,sip:1031@10.10.120.88:5060
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:35.343,,start,uui,NA
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:35.343,,start,iidigits,NA
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:35.343,,start,parameter,tclversion=CVP_9_0_1_0_0_0_670
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:35.343,,start,parameter,callid=8E795EEC84DC11E2AE806C2056FE6FC8
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:35.343,,start,parameter,vxmlversion=CVP_9_0_1_0_0_0_670
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:35.343,,start,parameter,var1=1031
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:35.343,id,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:35.343,id,interaction,audio_group,initial_audio_group
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.019,id,interaction,utterance,1234
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.019,id,interaction,inputmode,dtmf
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.019,id,interaction,interpretation,1234
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.019,id,interaction,confidence,1
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.296,id,data,value,1234
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.296,id,data,confidence,1
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.296,id,data,value_confidence,1
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.296,id,data,nbestConfidence1,1
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.296,id,data,nbestUtterance1,1234
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.296,id,data,nbestInputmode1,dtmf
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.296,id,data,nbestInterpretation1,1234
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.296,id,data,nbestLength,1
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.296,id,exit,done
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.296,nip,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.296,nip,data,idsistem,clean
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.296,nip,data,status,clean
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.296,nip,data,tipostatus,clean
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:49.296,nip,interaction,audio_group,initial_audio_group
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.204,nip,interaction,utterance,****
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.204,nip,interaction,inputmode,dtmf
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.204,nip,interaction,interpretation,****
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.204,nip,interaction,confidence,1
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.218,nip,data,value,****
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.218,nip,data,confidence,1
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.218,nip,data,value_confidence,1
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.218,nip,data,nbestConfidence1,1
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.218,nip,data,nbestUtterance1,****
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.218,nip,data,nbestInputmode1,dtmf
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.218,nip,data,nbestInterpretation1,****
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.218,nip,data,nbestLength,1
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.218,nip,data,nip,2566
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.218,nip,exit,done
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:54.218,ws_valida_id,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id,exit,done
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,custom,numNip,****
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,custom,statusTripulante,DISPONIBLE
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,custom,tipoStatus,NO PROGRAMADO
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,custom,fechaFinalizacion,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,custom,nombreEmpleado,JOHN DOE
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,custom,numEmpleado,1234
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,custom,cadena,MX
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,custom,horaFinalizacion,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,custom,acumuladoDiasDescanso,15.25
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,custom,residencia,MX
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,custom,fechaVencimientoLicencia,20131209
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,custom,idSistema,2
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,custom,acumuladoParaVacaciones,143.03
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.156,ws_valida_id_sil,custom,posicionEnCadena,11
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.160,ws_valida_id_sil,interaction,audio_group,initial_audio_group
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.171,ws_valida_id_sil,exit,done
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.171,idsistema,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.171,idsistema,exit,valid
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.171,nombre_empleado,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.171,nombre_empleado,data,statTrip,DISPONIBLE
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.171,nombre_empleado,interaction,audio_group,initial_audio_group
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.203,nombre_empleado,exit,done
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.203,status_tripulante,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.203,status_tripulante,exit,disponible
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.203,status_disponible,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.203,status_disponible,interaction,audio_group,initial_audio_group
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.203,status_disponible,exit,done
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.203,Copy_of_get_audio_status_otro,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.203,Copy_of_get_audio_status_otro,exit,audioExists
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.203,Copy_of_status_disponible,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.203,Copy_of_status_disponible,interaction,audio_group,initial_audio_group
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.234,Copy_of_status_disponible,exit,done
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.234,ver_programado,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.234,ver_programado,exit,No Programado
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.234,f_terminal,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.234,f_terminal,interaction,audio_group,initial_audio_group
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.234,f_terminal,exit,done
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.234,TTS_cadena,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.234,TTS_cadena,interaction,audio_group,initial_audio_group
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.265,TTS_cadena,exit,done
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.265,f_posicion,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.265,f_posicion,interaction,audio_group,initial_audio_group
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.265,f_posicion,exit,done
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.265,TTS_posicion,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.265,TTS_posicion,interaction,audio_group,initial_audio_group
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.281,TTS_posicion,exit,done
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.281,f_residencia,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.281,f_residencia,interaction,audio_group,initial_audio_group
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.296,f_residencia,exit,done
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.296,tts_residencia,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.296,tts_residencia,interaction,audio_group,initial_audio_group
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.296,tts_residencia,exit,done
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.296,Menu,enter,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.312,Menu,data,fechav,20131209
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.312,Menu,data,status,DISPONIBLE
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:55.296,Menu,interaction,audio_group,initial_audio_group
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:56.718,Menu,element,error,error.noresource
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:56.718,Menu,exit,
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:58.640,,custom,creando session data 'Estado Tripulante',empty
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:58.640,,custom,creando session data 'Estado de llamada',empty
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:58.640,,custom,creando session data 'UUI',empty
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:58.640,,end,how,disconnect
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:58.640,,end,result,error
10.10.120.86.1362582215343.12842.inbound,03/06/2013 09:03:58.640,,end,duration,23

Regards,
Claudio.
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Re: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - CVP - A
Answer
4/8/13 3:55 PM as a reply to CLAUDIO RIVAS.
Hi Claudio - One of my other students fixed his TTS with this information from Nuance: For some reason the SSML command sent within the SPEAK mrcpv1 message is not considered fully compliant and the Voxalizer rejects it. The solution is to adjust a Vocalizer parameter in order to reduce Vocalizer constraints on SSML compliance. Open ttsrshclient.xml and search for parameter "<ssml_validation>". Read the comment associated to the parameter. You might want to change the value from "strict" to "warn", or "none" (without quotes). Save and close. NSS restart required. -- Janine Graves
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