« Back to CVP - All Versions

RE: DTMF Barge In not working

Combination View Flat View Tree View
Threads [ Previous | Next ]
DTMF Barge In not working
Answer
3/14/13 12:13 AM
I have a 9 option menu that has 'Barge In' enabled but DTMF does not barge in.  DTMF is not recognized until all audio is played.  Also have Nuance configured for ASR on this same menu.  The ASR barge in works fine but the dtmf barge in does not.
FYI, when ASR gateway adapter is not selected, the DTMF barge in works fine.
Any thoughts/ideas?
Flag

RE: DTMF Barge In not working
Answer
3/14/13 12:17 AM as a reply to Lucas Pepping.
Check your Nuance server has DTMF barge-in enabled for either MRCPv1 or v2 depending on which one you're using.  There's a specific setting to enable it.
Flag

Re: New Message from Lucas Pepping in Customer Voice Portal (CVP) - CVP - A
Answer
3/14/13 12:26 AM as a reply to Lucas Pepping.
Try setting bargein=true vxml property in that menu element.
On Mar 13, 2013 7:16 PM, "Cisco Developer Community Forums" <
cdicuser@developer.cisco.com> wrote:

> Lucas Pepping has created a new message in the forum "CVP - All Versions":
> -------------------------------------------------------------- I have a 9
> option menu that has 'Barge In' enabled but DTMF does not barge in. DTMF
> is not recognized until all audio is played. Also have Nuance configured
> for ASR on this same menu. The ASR barge in works fine but the dtmf barge
> in does not.
> FYI, when ASR gateway adapter is not selected, the DTMF barge in works
> fine.
> Any thoughts/ideas?
> --
> To respond to this post, please click the following link:
> http://developer.cisco.com/web/cvp/community/-/message_boards/view_message/13000231or simply reply to this email.
Flag

RE: DTMF Barge In not working
Answer
3/14/13 4:29 PM as a reply to Paul Tindall.
Paul Tindall:
Check your Nuance server has DTMF barge-in enabled for either MRCPv1 or v2 depending on which one you're using.  There's a specific setting to enable it.

Thanks.  This fixed it.
 
 
 
 
Flag