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Transfer Connect from CVP to an External Contact Center with data

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Transfer Connect from CVP to an External Contact Center with data
Answer
12/1/09 3:18 AM
 I m trying to transfer a call from CVP(4.1) to a call center outside the UCCE. I need to tag data along with this transfer.
Does anyone have a similar configuration ? My outbound PSTN trunks are enabled with PRI & receiver is also programmed to expect data. So what exactly are the steps I need to ensure within CVP environment to send the call & data.
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RE: Transfer Connect from CVP to an External Contact Center with data
Answer
12/4/09 8:52 PM as a reply to Ganesh Yegneshwaran.
Is the external contact center PG enabled?
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RE: Transfer Connect from CVP to an External Contact Center with data
Answer
12/5/09 1:17 AM as a reply to David Robinson.
This contact center uses Avaya IC. They have a mechanism to track the call. The trouble I m having is how to tag the data from the ICM script & have the gateway forward this to the destination.Do I just use a label with the trasfer number & data.
If so how to configure my gateway to distinguish the data from the actual transfer number? 
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RE: Transfer Connect from CVP to an External Contact Center with data
Answer
1/26/10 6:44 AM as a reply to Ganesh Yegneshwaran.
The best way is to add a PG to Awaya ACD and transfer-route the call to Awaya ACD, In this scenario, ICM would retain all the call data for the call.
 
-Manoj
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