Hello,
My customer has CVP 8.0 and is planning a CVP r.8.5 upgrade (soon).  
 
They want more informaiton on (I'm asking for your direction on):
- How can they use SMS with CVP (a use case or two)?
I was thinking PIN/Password reset
Your oder is ready
Your bill is due
Assuming there aren't use cases where CVP can 'receive' SMS - if there are, I would be interested in how that might work
 
- What additional products or hardware (3rd party or Cisco) is needed for SMS to work with CVP?
 
- We've heard SMS works with CVP by useing the email element - is there other ways to work with SMS via CVP?
 
 
Interested in your comments or pointers to collateral, thank you ~
dst
 
Don Turnbaugh
dturnbau@cisco.com

You can integrate with some of the SMS servers out there.  You can look for some java solutions out there. Here is one:
http://smsj.sourceforge.net/
Email will work as long as you have the email add of the customer which can vary from the no and could be different for each carrier.