Dear All,
 
We are using CVP comprehensive with CVP 8.5 and ICM 8.5.
 
We want to queue our customers according to their rank from the database (ranked from 1 to 1000 and around 500K records).
 
scenerio:
Currently we have 120 PRI channels and allocated as follows .
<----30----><---------60-----------><------30------>
    GREEN                    YELLOW                       RED
 
customers are ranked from 1 to 1000.
 
Green--> talking to agents
Yellow--> in the Queue
Red--> only previledge customers should be accepted
 
We want to block the callers after Yellow line that means after 90 calls in the system (agent + queue) the calls should be accepted only for some specific ranks. that is achievable through scripting.
 
Now we need to implement following scenerio,
 
We have customers with different ranks calling and the queue has customer with rank 10, 50 and 100.....900 till all the channels(Yellow) are occupied. now, if a caller with rank 20 ,then the system should check the callers in the queue according to their rank and then place the caller with rank 20 between 10 and 50 and drop the guy with rank 900 which is last in the queue. similarly if the caller with rank 1 calls in then it should be placed before all the guys and should be answered before any other caller.
 
Is it any possibilities to accomplish this scenario by queue calls from CVP side.
 
Regards,
Pradeep.