Pass it back to ICM and use a call variable for TCD tracking, and use the VRUProgress concept for reporting on numbers (otherwise you have to troll TCDs).
Regards,
Geoff
Thanks Geoff, appreciate your response. What do you mean by VRUProgress concept?
I found some stuff from 6.0: The VRUProgress variable can be used in combination with the Call Type node and multiple Call Types per application to facilitate reporting on how callers have progressed through the application.
Can you give a high-level overview? Sounds interesting
-Ryan