Bill King | The schema guide gives some detail on this, is there more you are looking for?
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_8_5/reference/guide/icm85schema.pdf
I think you'd be interested in page 477 onward?
I'm not in a system now, but I believe if you're in Script Editor itself and viewing the skill group table, if you hit help there it gives you additional information. |
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