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RE: How the CVP transfer to information to PBX Avaya Contact Center

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How the CVP transfer to information to PBX Avaya Contact Center
Answer
11/23/12 1:30 AM
Hello Guys,
 
Hello I need please!
Can anyone tell me how the CVP standalone IVR can to pass information how number of client or number account to PBX Avaya  to accomplished the agent can to see the information. That agent Avaya need to get information from IVR CVP standalone, the CVP will to integrated to DB Oracle for example. How agent after that IVR asnwer the call I get info from DB oracle, how CVP standalone IVR to send information to PBX?
 
Best Regards.
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RE: How the CVP transfer to information to PBX Avaya Contact Center
Answer
12/26/12 9:58 PM as a reply to Santiago Salvador Figueroa.
Can you elaborate ? What type of information do you need to send?



Santiago Salvador Figueroa:
Hello Guys,<br /> <br />Hello I need please!<br />Can anyone tell me how the CVP standalone IVR can to pass information how number of client or number account to PBX Avaya  to accomplished the agent can to see the information. That agent Avaya need to get information from IVR CVP standalone, the CVP will to integrated to DB Oracle for example. How agent after that IVR asnwer the call I get info from DB oracle, how CVP standalone IVR to send information to PBX? <br /> <br />Best Regards.
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