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RE: Nuance ASR not working with CVP 9

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RE: Re: New Message from Boyd Lynn in Customer Voice Portal (CVP) - General
Answer
1/4/13 6:10 PM as a reply to Jose jaime Vazquez.
Boyd,
1.Very odd. That's an 'Action' element. And usually the pull-down box would disp.ay 'Class' and a Java class name would be entered on the line below it.  OR, the menu would say 'URI' and a URI would be specified below it. But, in this picture, it says 'Class' but has a uri being displayed. I don't see how that can be working. Are you sure that application works on that system?
2.If you can post what you see in a web browser when you enter that URI, then I'll tell you how to use a Form element to test if that grammar works.
3.What does work right now? Do you know that application on a specific VxmlServer, and a specific VxmlGW, and a specific recognizer work?
 
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RE: Nuance ASR not working with CVP 9
Answer
1/4/13 7:28 PM as a reply to Janine Graves.
Hi Janine,
 
You are absolutely right it should be URI instead of Class. (I checked the orginal code) The application has been recompiled for our new site so it may have been set incorrectly then or I may have accidently changed it when getting the screenshot. I have changed it to the correct value and redeployed it. Unfortunately due to other problems on the platform i have been unable to test it.
 
From memory when i looked at the URI in a web broswer it displayed a list of airport names. I have included the airports.xml file.
 
This application apparently works fine on a remote site so we have tried to build an image of it on our site. We are using new (virtual) servers with different IP addresses and the latest version of UCCE,CVP and Nuance. We have imported the UCCE scripts and rebuilt the CVP applications.
 
 
 
 
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RE: Nuance ASR not working with CVP 9
Answer
1/4/13 7:31 PM as a reply to Boyd Lynn.
Boyd Lynn:
Hi Janine,   You are absolutely right it should be URI instead of Class. (I checked the orginal code) The application has been recompiled for our new site so it may have been set incorrectly then or I may have accidently changed it when getting the screenshot. I have changed it to the correct value and redeployed it. Unfortunately due to other problems on the platform i have been unable to test it.   From memory when i looked at the URI in a web broswer it displayed a list of airport names. I have included the airports.xml file.   This application apparently works fine on a remote site so we have tried to build an image of it on our site. We are using new (virtual) servers with different IP addresses and the latest version of UCCE,CVP and Nuance. We have imported the UCCE scripts and rebuilt the CVP applications.        

 
XMl file attached
Attachments:
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RE: Nuance ASR not working with CVP 9
Answer
1/6/13 6:02 PM as a reply to Boyd Lynn.
Hi Janine, I have redeployed the application with the dropdown set to URI but it has made no difference.
 
Here is the output when I put the URI in a web browser.
 
<?xml version="1.0" encoding="UTF-8" ?>
 
- <result>
 
<status>success</status>
 
- <new_data>
 
<element name="Rome" log="false" type="string">FCO</element>
 
<element name="Amsterdam" log="false" type="string">AMS</element>
 
<element name="Milan" log="false" type="string">LIN</element>
 
<element name="London" log="false" type="string">LHR</element>
 
<element name="Madrid" log="false" type="string">MAD</element>
 
<element name="Barcelona" log="false" type="string">BCN</element>
 
<element name="Munich" log="false" type="string">MUC</element>
 
<element name="Lisbon" log="false" type="string">LIS</element>
 
<element name="Frankfurt" log="false" type="string">FRA</element>
 
<element name="Paris" log="false" type="string">CDG</element>
 
<element name="Brussels" log="false" type="string">BRU</element>
 
<element name="Istanbul" log="false" type="string">IST</element>
 
<element name="Dubai" log="false" type="string">DXB</element>
 
<element name="Riyadh" log="false" type="string">RUH</element>
 
<element name="Warsaw" log="false" type="string">WAW</element>
 
<element name="Prague" log="false" type="string">PRG</element>
 
<element name="Budapest" log="false" type="string">BUD</element>
 
<element name="Moscow" log="false" type="string">SVO</element>
 
<element name="Bucharest" log="false" type="string">BUH</element>
 
</new_data>
 
</result>
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RE: Nuance ASR not working with CVP 9
Answer
1/6/13 7:19 PM as a reply to Janine Graves.
Janine Graves:
? Can you try with a Digits element and set MinDigits to 1 and MaxDigits to 4? Because, often error.noresource indicates that there's an issue with the grammar (or Settings), not an error contacting the recognizer.
  Hi Janine,    I have tried with a Digits Element but it does not work and I get the error below.   192.168.0.37.1357499786549.120.CFA,01/06/2013 19:16:26.725,Digits_01,interaction,audio_group,initial_audio_group 192.168.0.37.1357499786549.120.CFA,01/06/2013 19:16:29.065,Digits_01,element,error,error.noresource 192.168.0.37.1357499786549.120.CFA,01/06/2013 19:16:29.065,Digits_01,exit,    
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RE: Nuance ASR not working with CVP 9
Answer
1/6/13 11:22 PM as a reply to Boyd Lynn.
Boyd,
Try turning off the firewall and virus protection on the nuance server.
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RE: Nuance ASR not working with CVP 9
Answer
1/6/13 11:50 PM as a reply to Boyd Lynn.
Did you look at this post on the forum recently? Looks like they had rtsp timeout issues and another bug that Cisco TAC is looking at.
http://developer.cisco.com/web/cvp/forums/-/message_boards/message/5315276
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RE: New Message from Janine Graves in Customer Voice Portal (CVP) - General
Answer
1/7/13 12:19 AM as a reply to Janine Graves.
Had a similar issue last year. Had to turn off the McAfee virus protection. It was causing a issue.
Hemal
________________________________
From: Cisco Developer Community Forums [cdicuser@developer.cisco.com]
Sent: Sunday, January 06, 2013 5:23 PM
To: cdicuser@developer.cisco.com
Subject: New Message from Janine Graves in Customer Voice Portal (CVP) - General Discussion - All Versions: RE: Nuance ASR not working with CVP 9

Janine Graves has created a new message in the forum "General Discussion - All Versions": -------------------------------------------------------------- Boyd,
Try turning off the firewall and virus protection on the nuance server.
--
To respond to this post, please click the following link: http://developer.cisco.com/web/cvp/forums/-/message_boards/view_message/9974302 or simply reply to this email.
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RE: Nuance ASR not working with CVP 9
Answer
1/8/13 10:46 AM as a reply to Janine Graves.
Janine Graves:
Did you look at this post on the forum recently? Looks like they had rtsp timeout issues and another bug that Cisco TAC is looking at. http://developer.cisco.com/web/cvp/forums/-/message_boards/message/5315276
  
Hi Janine,  
I had a look at that fault but was unable to see similar errors in my debug traces.  
The fault below looks very like the problems that I am having  
https://supportforums.cisco.com/thread/2153860  
and I can actually see this in the VGW logs  
*Jan 7 11:30:40.503: //-1//MRCP:/mrcp_response_handler:
Response from 192.168.0.41:554 failedMRCP/1.0 9 404 COMPLETE
Accept-Charset: charset: utf-8    
 
I do not have any Antivirus or Firewall running on the server    
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RE: Nuance ASR not working with CVP 9
Answer
1/8/13 5:27 PM as a reply to Boyd Lynn.
Boyd,
This gateway config works for me with mrcp v1:
mrcp client timeout connect 10
mrcp client timeout message 10
mrcp client rtpsetup enable
mrcp client session history duration 7200
mrcp client session history records 100
 
You might also try removing (or adding) from the Studio application, under Project/Properties/General - where it indicates Encoding:
if it currently has 'utf-8' entered, then try removing it (so the setting is blank). If it is currently blank, then pull down the menu and select 'utf-8'
See if those 2 changes have any effect.
 
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RE: Nuance ASR not working with CVP 9
Answer
1/8/13 8:02 PM as a reply to Boyd Lynn.
Boyd,
I just looked over your vg log from the debug mrcp client all and I don't really see any error there. I see the grammar you specify and then I see your TTS. But, I don't see an error coming back from Nuance or being generated by the gateway.
I think you should try using a pre-recorded audio prompt (just use something that comes from Cisco) and not use any TTS for now.
Use a Digits element (so you know the grammar works).
Turn on the mrcp debug logging and rtsp debug logging on the gateway, capture the logs.
Post the portion of the Nuance recognizer.log and nss.log that is for this phone call only (maybe stop the windows services, delete the nss.log and recognizer.log, restart the services).
Also, post a picture of your Project/Properties/CallStudio/General window.
 
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RE: Nuance ASR not working with CVP 9
Answer
1/8/13 8:31 PM as a reply to Boyd Lynn.
Boyd, In your NSSserver.cfg file, can you fix this:
server.mrcp2.osrspeechrecog.cache.maxNumber VXIInteger 4  (where 4 must match the number equal to the number of Nuance OpenSpeech Recognizer (OSR) licenses.  
I believe you have a 0  for the number of licenses there.
If you make a change, restart the nss service and the recognizer service.
 
Also, look at the attached doc from cisco and see if your nuance server looks like it's configured right.      
Attachments:
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RE: Nuance ASR not working with CVP 9
Answer
1/9/13 4:23 AM as a reply to Janine Graves.
Hi Friends,
This is Juluru Subrahmanyam recently we integrated CVP with Nuance Speech Server.
At the integration level i also faced same issue "error.noresource".
Nuance also not working with CVP.
in the voice gateway we changed Accept charset command.
try the following configurations these changes are working in my production system.
 
INVALID ONE:
 
MRCP/1.0 5 404 COMPLETE
Accept-Charset: charset: utf-8
CORRECT ONE
MRCP/1.0 5 404 COMPLETE
Accept-Charset: utf-8
To correct this error we have applied a command mrcp client accept-charset-compliance on the Vxml Gateway .This was a hidden command, when we applied this command it is taking correct Accept-Charset parameter.
Regards
Juluru Subrahmanyam
 
 
 
 
 
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RE: Nuance ASR not working with CVP 9
Answer
1/9/13 10:28 AM as a reply to subrahmanyam juluru.
subrahmanyam juluru:
Hi Friends, This is Juluru Subrahmanyam recently we integrated CVP with Nuance Speech Server. At the integration level i also faced same issue "error.noresource". Nuance also not working with CVP. in the voice gateway we changed Accept charset command. try the following configurations these changes are working in my production system.   INVALID ONE:   MRCP/1.0 5 404 COMPLETE Accept-Charset: charset: utf-8 CORRECT ONE MRCP/1.0 5 404 COMPLETE Accept-Charset: utf-8 To correct this error we have applied a command mrcp client accept-charset-compliance on the Vxml Gateway .This was a hidden command, when we applied this command it is taking correct Accept-Charset parameter. Regards Juluru Subrahmanyam          
  Juluru,   That seems to have fixed it. Thanks for helping me out with this and thanks Janine for all your helpful suggestions.   Boyd
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