Hi,
 
Currently have an issue with CVP 9.0, I actualiy have a Digit element to capture user account inputs, the configuration is the following:
 
MinDigits:3
MaxDigits:6
No Input Timeout: 5s
Digits max no input: 3
Digits max no match: 3
 
I noticed that when the caller try to use the digit element to capture the input once he/she press 3 to 5 keys the timeout is longer than the configured No Input Timeout. I think there could be a place on the configuration where i can ajust this value. This doesn't happen with a 2 lenght input or if user presses #.
Please kindly help.
 
Regards,
 

The interdigittimeout will be valid between 3 and 5 digits. So use that property to set it to the appropriate value you need. I would suggest that you set it locally at the element as for some other elements you may have fixed no of digits.
Hemal

From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com]
Sent: Monday, January 07, 2013 2:59 AM
To: cdicuser@developer.cisco.com
Subject: New Message from CLAUDIO RIVAS in Customer Voice Portal (CVP) - General Discussion - All Versions: Digits Element - Interdigit timeout

CLAUDIO RIVAS has created a new message in the forum "General Discussion - All Versions": -------------------------------------------------------------- Hi,

Currently have an issue with CVP 9.0, I actualiy have a Digit element to capture user account inputs, the configuration is the following:

MinDigits:3
MaxDigits:6
No Input Timeout: 5s
Digits max no input: 3
Digits max no match: 3

I noticed that when the caller try to use the digit element to capture the input once he/she press 3 to 5 keys the timeout is longer than the configured No Input Timeout. I think there could be a place on the configuration where i can ajust this value. This doesn't happen with a 2 lenght input or if user presses #.
Please kindly help.

Regards,

--
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