RE: Re: Tomcat JNDI, Oracle, and the Studio DB element

RE: Nuance ASR not working with CVP 9

2013-01-09T10:28:39Z

[quote=subrahmanyam juluru]Hi Friends, This is Juluru Subrahmanyam recently we integrated CVP with Nuance Speech Server. At the integration level i also faced same issue "error.noresource". Nuance also not working with CVP. in the voice gateway we changed Accept charset command. try the following configurations these changes are working in my production system. [u]INVALID ONE:[/u] MRCP/1.0 5 404 COMPLETE Accept-Charset: charset: utf-8 [u]CORRECT ONE[/u] MRCP/1.0 5 404 COMPLETE Accept-Charset: utf-8 To correct this error we have applied a command mrcp client accept-charset-compliance on the Vxml Gateway .This was a hidden command, when we applied this command it is taking correct Accept-Charset parameter. Regards Juluru Subrahmanyam [/quote] Juluru, That seems to have fixed it. Thanks for helping me out with this and thanks Janine for all your helpful suggestions. Boyd

RE: Nuance ASR not working with CVP 9

2013-01-08T10:46:01Z

[quote=Janine Graves]Did you look at this post on the forum recently? Looks like they had rtsp timeout issues and another bug that Cisco TAC is looking at. http://developer.cisco.com/web/cvp/forums/-/message_boards/message/5315276[/quote] Hi Janine, I had a look at that fault but was unable to see similar errors in my debug traces. The fault below looks very like the problems that I am having [url=https://supportforums.cisco.com/thread/2153860]https://supportforums.cisco.com/thread/2153860[/url] and I can actually see this in the VGW logs [b]*Jan 7 11:30:40.503: //-1//MRCP:/mrcp_response_handler:[/b] [b] Response from 192.168.0.41:554 failedMRCP/1.0 9 404 COMPLETE[/b] [b]Accept-Charset: charset: utf-8[/b] I do not have any Antivirus or Firewall running on the server

RE: Nuance ASR not working with CVP 9

2013-01-06T19:19:06Z

[quote=Janine Graves]? Can you try with a Digits element and set MinDigits to 1 and MaxDigits to 4? Because, often error.noresource indicates that there's an issue with the grammar (or Settings), not an error contacting the recognizer. [/quote] Hi Janine, I have tried with a Digits Element but it does not work and I get the error below. 192.168.0.37.1357499786549.120.CFA,01/06/2013 19:16:26.725,Digits_01,interaction,audio_group,initial_audio_group 192.168.0.37.1357499786549.120.CFA,01/06/2013 19:16:29.065,Digits_01,element,error,error.noresource 192.168.0.37.1357499786549.120.CFA,01/06/2013 19:16:29.065,Digits_01,exit,

RE: Nuance ASR not working with CVP 9

2013-01-06T18:02:23Z

Hi Janine, I have redeployed the application with the dropdown set to URI but it has made no difference. Here is the output when I put the URI in a web browser. [url=http://developer.cisco.com/web/cvp/forums/-/message_boards/message/9888368?_19_delta=20&_19_keywords=&_19_advancedSearch=false&_19_andOperator=true&_19_resetCur=false&_19_cur=2#]-[/url] success [url=http://developer.cisco.com/web/cvp/forums/-/message_boards/message/9888368?_19_delta=20&_19_keywords=&_19_advancedSearch=false&_19_andOperator=true&_19_resetCur=false&_19_cur=2#]-[/url] FCO AMS LIN LHR MAD BCN MUC LIS FRA CDG BRU IST DXB RUH WAW PRG BUD SVO BUH

RE: Nuance ASR not working with CVP 9

2013-01-04T19:31:13Z

[quote=Boyd Lynn]Hi Janine, You are absolutely right it should be URI instead of Class. (I checked the orginal code) The application has been recompiled for our new site so it may have been set incorrectly then or I may have accidently changed it when getting the screenshot. I have changed it to the correct value and redeployed it. Unfortunately due to other problems on the platform i have been unable to test it. From memory when i looked at the URI in a web broswer it displayed a list of airport names. I have included the airports.xml file. This application apparently works fine on a remote site so we have tried to build an image of it on our site. We are using new (virtual) servers with different IP addresses and the latest version of UCCE,CVP and Nuance. We have imported the UCCE scripts and rebuilt the CVP applications. [/quote] XMl file attached

RE: Nuance ASR not working with CVP 9

2013-01-04T19:28:21Z

Hi Janine, You are absolutely right it should be URI instead of Class. (I checked the orginal code) The application has been recompiled for our new site so it may have been set incorrectly then or I may have accidently changed it when getting the screenshot. I have changed it to the correct value and redeployed it. Unfortunately due to other problems on the platform i have been unable to test it. From memory when i looked at the URI in a web broswer it displayed a list of airport names. I have included the airports.xml file. This application apparently works fine on a remote site so we have tried to build an image of it on our site. We are using new (virtual) servers with different IP addresses and the latest version of UCCE,CVP and Nuance. We have imported the UCCE scripts and rebuilt the CVP applications.

RE: Re: New Message from Boyd Lynn in Customer Voice Portal (CVP) - General

2013-01-04T17:45:53Z

[quote=Janine Graves]Sorry, I must've missed those. In the recognizer.log file, I see a couple of interesting things: 1) EVNT=SWIcach|MHIT=76|MMISS=14|MSIZE=436|LOCKEDSIZE=86|NENTRIES=7|OVERHEAD=10220|UCPU=15|SCPU=0 MHIT - means that the nuance server is finding recognition grammars in its memory cache (MMISS means that the grammar was missing from the memory cache) - so you must be specifying external grammars somewhere in the application or the root document or global hotlinks? Are you? And if so, do those work? 2) EVNT=SWIgrld|API=SWIrecGrammarLoad|TYPE=string/2.0|......;inet.urlBase=http://192.168.0.37:7000/CVP/ Note that the inet.urlBase is set to retrieve grammar files from the VXMLServer's Tomcat (http://192.168.0.37:7000/CVP/). Did you guys configure that? And again, are those external grammars working? 3) I don't see the grammar defined by your 3_option_menu in the log file at all. Comparing the CAG and the NSSserver.cfg you posted, I don't see this stuff (this is copy/pasted from the CAG): If you are using Nuance Speech Server 5 and/or Nuance Vocalizer for Network 5, make changes to configuration files for each application. Make the following changes to the Nuance Speech Server 5 configuration file (NSSserver.cfg): • Change: server.mrcp1.resource.3.url VXIString media/speechrecognizer To: server.mrcp1.resource.3.url VXIString /recognizer • Change: server.mrcp1.resource.2.url VXIString media/speechsynthesizer To: server.mrcp1.resource.2.url VXIString /synthesizer • Change: server.mrcp1.transport.port VXIInteger 4900 To: server.mrcp1.transport.port VXIInteger 554 • Change: server.mrcp1.transport.dtmfPayloadType VXIInteger 96 To: server.mrcp1.transport.dtmfPayloadType VXIInteger 101 [/quote] Janine, This is how I feel when I ask a question in a foreign language. I can ask the question but don't understand the answer :-( I'm afraid that I know nothing about this application. I have just been asked to replicate it on another system by the customer and it's been quite a few year since I last used Call Studio and I have never used Nuance. >>so you must be specifying external grammars somewhere in the application or the root document or global hotlinks? Is this a hotlink? 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+PbcdNXUWsC+rUAANA0IV5LSOWZPcyG74dNX0XdCVz2a+UfIuaIxhdrAADYS4jXEkKOT+C4X9vEY9oJagsA0H5CvJYQUkkCl/3ahh7TTlBbAICWE+K1hJDjE5x6vzbEawEAWk+I1xJSWy5fXjZ9CQ4T0K8FAIBGCfFaQmrLCXttcIr9Ws/zkn/EawEAWk6I1xJyQC5fXsZkD8Z/TP4oe8KJJai3X+sl4ugR4bUAAN0ixGsJOSC5zpr9aepHp2q0Ye39WncuW/Jb8FoAgJYT4rWEHJCSXmy2iZu7f3oJ6urXFkltqn2b29DNnpO8w9yfxsFrAQBaTojXEnJAyvu15WeeZIIa+7W5XpuSV/mRknvDawEAukWI1xJyQJhDyCaovV+bbK96uwmLLbbonDDT4sVrAQC6RYjXEnJAiiy2/H1j8Tl1XWZ9CZrr1+Y6aLivX1t0Tsn5eC0AQMsJ8VpCSCUJ6urXhkdMHew9UvTTEK8FAGg9IV5LCDk+QY392ijZt4WVvOtL+M4w5hAAADpNiNcS4iLj2/HkbtL0VdSaoMZ+bSPBawEAWk6I1xLiIuPb8eT2jLw2qL1fW3/wWgCAlhPitYS4yPS36ejjqOmrqDUB/VoAAGiUEK8lpNqkvqDhVD8AIZXgPPq1AADQWvBaQpzkDL02PIN+LSGEkDYHryXESc7Qa8+hX0sIIaTNwWsJcZWzktooNfRrJasVAACcLcJKgdcSYpdz89qgln5t4ysmAAC0GWGlwGsJsYsx5nykNkpAvxYAABpFWCnwWkKsc1ZeG9CvBQCAphFWCryWEOucj9RGCejXAgBAowgrBV5LCClLQL8WAACaRlgp8FpCyJ4E9GsBAKBRhJUCryXVp/EvJoFKiF7NgH4tAAA0jbBS+HgtqTBJH+pGvuZtSzDbrTFmvTXF2+f11hiz3abQ263WOrWvtTZ6d/tlvdVab/dLUIntF62Uiv6olNJqd+fzdkd9VvGrGdTer/U8z/O85B/rXD293VR4b/FjKb9b+QVU/kTV/FQDAAjJVopc8FpSZTojtbk6GxbqbKSwaZ0tkdpykc1I7VZhc0VW54ms1tttHrG/xvtKqZ0dldj5rCKpjXaUUrHaBk30axv3Wtd3JfkVwnOqfXLwWgBoJ9lKkQteSypLZ6Q2Gxdd2+ecrXXXNldwj+naphq3qrBxG2O17lx8exE9o8d7bZBwrORO0uRSfdCUCh8sx9kzs9cjuYzc35g8Ldu7LbngkkeU2kltc2+Yvc7shQEAtIdspcgFryWVpRteW3Ondl/XVtSp3eSYTm1+m1btdGdzdj6rINGFLY//znfttXtPKDFFK69N6WCRrcovo+gmx+yX/F7J1e49HwCgPWQrRS54Laks3fDaVJivLZ6vTXqtcDWp1muDPHHM7XTmit3BrccijS7aP9Jryw+W7FtpfclPi84HAGgP8kqE15Jq0iWvZb5WNl/bKq89UijldMJrvUxKnqii34LXAkBXkFcivJZUky55bSrM15bO14bNeW2Q+L/khwnlAf+HvSqvLbmr8l9h9UuzB/FaADg95JUIryXVpBtey3ztQfO1wtXEqdfG+1nTzd1J3jCozmuzd16usyXXXH55wl+a/GOup+Y+FeV3hd0CQNuQVyK8llSTbnhtKszXtnK+9txw55EYKgCcBvJKhNeSatIlr2W+tt3ztecGXgsAUI68EuG1pJp0yWtTYb62ZfO1AAAASeSVCK8l1aQbXst8bRfmawEAAJLIKxFeS6qJ3Gt7b4eXV34RvbdDp9e5E+Zrma8FAIDWI69EeC2pJnKvvbzy9WqSS01qy3wt87UAANAd5JUIryXV5DCvXXyaDj+MXr0ZXF75r14Poh8127X1PK+kZet5XknX1vM85mtDvBYAACpFXonwWlJNDvDa6f3EvxlPHmaBDhZqsVBB/KMStU1+JGf0x+SPsifs5Gvmp5lObdJrs53a6KeR3WY7tZHX2s7XJi9Jax1tJfO1nueVd2q3d5to03qex3xt+QNpOW17xgAAXCOvRHgtqSa2Xrv4NPVvRoEKAr2MpHahFslWbq7aZlU112uLzk/fPG8Uoaxfa7b92txRhG2/Vjxf63leqlMbHZHM13qeV9KpXVuv2jHgteYyX7vvgbQW+SsCAHAyyCsRXkuqia3XDj6MJg+zpV4GOoikdq4W2beRJW+Y0389zGsTIps8Evditw3dTdc2dTDaJo/H/dpIZLfHE/6aPWi0WXdnEyKb7N1GJ8R/jA013sbt2GzXNvLXeD+er93p1zJfW/pAaojVteG1AHCeyCsRXkuqia3XvnozCPRyqZeR1C7UYraaTx+nk0/TycPku9eDqGWbvGGu14YZnS3x2jAxpbA9YbdTm+zX5h/J69pGarvdbjq10f7aZU2iQbvbsl37rt7t4O52aqMTYpGNnbhovjbpu9t9td5nvlbyQGpI/CTsTXRh8lcEAOBkEK57eC2pLLZee3nlB+tm7XoIYfY0mz7OJp8mk4dJfE7yhnKvTcnrNplOrRf3a/d5be587c7v2szXeokp26Tp7gwe5H1+rZc3X5v8FVtDFczXrvuyqX4t87U2D6SG2D7D8vMBAE4G+TqJ15Jqcli/NlDrIYTZaj57mkdSO3kYV9WvLcmOxYayfq3Z9mtT07Tpfq0R92sTn4SQPHk7a5vp1x4zXxvPJzBfK3kgNcT2GZafDwBwMsjXSbyWVBP7+drx+GEaTSBsmrXREMK4fzMcfhxnvTbcp7bl52yT268N93mtSR+Ju7ZJ3019KsKO12b6tanPr832a7f7u5O1Jf1a5muPZK/XCv/hJIztMyw/HwDgZJCvk3gtqSaHfR7CfLWYq8V8NZ98mkVSO7ob938eLT5Nc702LBgzEHpt0W23B/PeN5Y+mJivTR5PdmqTJ0eztjtn5g3Xepv52vitY7HaJk/wNj3aWHa94q5tfMP4Y2vjI22er/V2U/PqmfXa1F8bD68FAKgX+TqJ15JqctDn1477N6Ph3WTdrH2Y+B+G/Z9H49tR/FFfFV9lzd80lvfxXl7xfG3RFzEUfX5tUac2Hj+I52t17teMtXu+tn6jzT6QcN9Hyx2f5DPs5SV1YfJXBADgZJBXIryWVJMjvm9sHH3T2KvXg+HHcdSpdeW1qYgFN56vLfqmsSLNjWU3t1lb+E1jss+vTX4SQtaHdr5gTKWtt/3ztUmly+7nml/uEdvVM/lAchU2Pphs4uYeyZ6QTeoZLulV47UAcLbIKxFeS6rJYV5bjiuvrblrW4IWd21TIntQ17awcdvK+dq9Xrv3SODYa1NHUseFbd3sM5wrtQFeCwBnjLwS4bWkmsi9tvd2mP3+hVyKvkq34rjo2j7nbMtkN7drWzCWUNK1LUSld9o8XxuREruUvJZ3cA/Q2dwHIuzXxl6b7d3u/duX+wznXj9eCwBni7wS4bWkmsi9tsm0YL42CfO10fm5PzrAaytZPYVe6xW/bdHKbm2fYfn5AAAng3ydxGtJNemG16ZS43ytXafWfr52T6e24/O12SP1zCGEsqmD8gkEvBYA4Ejk6yReS6pJl7yW+dquzddmj+SOHOQesV095Z/zlTuHkP1p+V9G22dYfj4AwMkgXyfxWlJNuuS1qTBf28r52hS5Ywku4PvGAADahnydxGtJNemG1zJf25352hR4LV4LAGeLfJ3Ea0k16YbXpsJ8bYvna5uifq/13/lC8FoAOE/klQivJdWkS17LfG0X5mubomavvfj2wgr5KwIAcDLIKxFeS6pJl7w2FeZruzBfWxtFl9oe2vaMAQC4Rl6J8FpSTbrhtczXdna+ts7Vs/1p/FkCAKgT4bqH15LK0g2vTYX5WuZrAQCg9cgrEV5LKktn1Jb5Wtl8bSSjIV4LAACNIq9EeC2pLNFbtpu+CvswX5s3Xxu9mlarCV4LAAAukFcivJZUGfknFkEnsFpN8FoAAHCBvBLhtaTKNO5hUC1WqwleCwAALpBXIryWEFIYq9UErwUAABfIKxFeSwgpjNVqgtcCAIAL5JUIryXkkIx+GRlz+v/JWK0meC0AALhAXonwWkIOyavvX+kvuumrcB6r1eQ0vLbxmWYAAEiC1xLiPNffXyulmr4K5zlPr7349gIAAFoCXkuI8/R/7C//uWz6KpznbL22sWecEELIbvBaQpyn/1N/sdGyEw5eSwghpNngtYQ4T/+nfvB70PRVOA9eSwghpNngtYQ4z/D9cPa3WdNX4Tx4bRiGnudV+JQm763aez7VVPIsdeup7tbVEuI6eC0hzjN8P5w94LWuvNZLpIVee4ybFt02dT/xwy85UnLPyZsI78Hqp95uik7OvYntY8w9ITqYfQKLrip7J7k/OizH34PrOySk08FrCXGe0cfR5LdJ01fhPI14bf0u27jXlphWkcBl77bE5PbeQ1U/zb2w3HuQP8bks7T3wvbeSZj3XB0ZvJYQp8FrCXGe8e148iteW5/Xxk247DnRfnKbe37yjyX2nOu1qRZgqmWY3RfaVeq3SE7LPWJ7q2NM/TBdPthrS6T2gDspuefUNvd1TP0dyJ6fe2b51ab+8pQ8WELONngtIc4zuZ2Mb8dNX4XzNOK1cotNHck9P/dkW69N7Vtpa7VeW2I8uRJWYmaS3546x1aIXXtt9rbHeK3t1e59ieVXm6vLhJAoeC0hzjO9n45+GTV9Fc7TlNdKLHbvkawlJ91X8kCiHOm15XdV8sdcMS15scqvRCigB/+W46+nKq8tf94kKnnw1cYXkHuph10MIQSvJcR5Zg+z4fth01fhPCfjtZKH0CqvzR7f6zp4bdFpudYbC2i1Xpv8RSUXXP4w8VpCksFrCXGe+d/nwxu8tnte63VhDqH8TiT3cIw12v507wUIr8fq2RP+3vJrdue15Q+h5BnGawnJBq8lxHmC34P+237TV+E8jXhtsp2WPVh0WtZlk+fn3vxgrw13G3LxfvKScm+Se5/JG6aOZE9I/d6997D3SCU/3fsAD7vCkjspuU75VcWvWtGDlV9b/KOSy8sezP4oezGEELyWEFJNGvHaZjnm+8bKdaRcv0g2lTxLB9wJrw4hrQpeSwipJnitVfDaaoPXEkJCvJaQanP58rLpS2gseC0hhJBmg9cSUmXw2nPz2savAQAAksgrEV5LyJ7gtcLV5DS8trHnmhBCSF7wWkIqyOXLy5jUkaITsud0PWfotQAA0DbklQivJSQnKVU9+EjXY7Wa4LUAAOACeSXCawnJycFem9vE7W6sVhO8FgAAXCCvRHgtITk5vl97GrFaTfBaAABwgbwS4bWE5IQ5hChWqwleCwAALpBXIryWkPxI3jeWPDn3nK7HajXBawEAwAXySoTXEkIKY7Wa4LUAAOACeSXCawkhhbFaTfBaAABwgbwS4bWEHJjh++HsYdb0VbiN1WqC1wIAgAvklQivJeTAjD+Op79Nm74Kt7FaTfBaAABwgbwS4bWEHJjx7Xh8O276KtzGajXBawEAwAXySoTXEnJgJr9O8NrkaoLXAgCAC+SVCK8l5MBM76ejX0ZNX4XbWK0meC0AALhAXonwWkIOzOxhNnw/bPoq3MZqNcFrAQDABfJKhNcScmBmf58NbgZNX4XbWK0meC0AALhAXonwWkKsk/wqshP7grFUrFYTvBYAAFwgr0R4LSGHBK/NriZ4LQAAuEBeifBaQg4JXptdTfBaAABwgbwS4bWEHJiTl9oQrwUAgBYgr0R4LSEHBq9NrSZ4LQAAuEBeifBaQkhhrFYTvBYAAFwgr0R4LakvXiJNX0sFOYeHY7Wa4LUAAOACeSXCa0l9SZmT1+Wc/MOJYrWa4LUAAOACeSXCa0l9yTWn7uYcHo7VaoLXAgCAC+SVCK8l9eUcRLC7wWsBAKCdyCsRXksajv/O7yKn8UD2vjpWqwleCwAALpBXIryW1JpkL1CoVvXl6+42D2NM+DUMzWbf5G2fjTHGPO/sr7cxervVWu9sdd72i9Zab7d5KKV2tiq9Xe98VuqzUnc+zZMAAB/VSURBVEqpzyr7EqR6z1arCV4LAAAukFcivJbUmpTXNngl+fmaty3BbLa5grvR3DLBLdHcjNomBXe9n0Jtt5HgbveVjh13a7cZtcVrAQCgbcgrEV5Lak2sTe2SWoHOpju1yW1CZPd3ahPU1qld92s3bdqdnV21xWsBAKBtyCsRXktqTUu9NhVJv9aEOZrruFO707UtJtupLenX4rUAANBy5JUIryW1ptVee37ztXgtAAC0H3klwmtJrWm114bnOF+L1wIAQMuRVyK8ltSalnot87V4LQAAtBV5JcJrSa1pqdemwnztJlarCV4LAAAukFcivJbUmlZ7LfO1eC0AALQPeSXCa0mtabXXhszX4rUAANA65JUIryW1pqVey3wtXgsAAG1FXonwWlJrWuq1qTBfu4nVaoLXAgCAC+SVCK8lteYYr108LV9c+eUcdXHM1+K1AADQPuSVCK8lteZIr/VvhkZNjZro1USvxno11E+D5aMfPPQXD/3LI702ZL4WrwUAgNYhr0R4Lak1FXitnhk106tx5LXLR3/x0J/f9+Z3vcO9lvlavBYAANqKvBLhtaTWHOy1wUr1b4ZGzYyabfq1Q/00iDq1s7ved699s/tX2NuNxS/LE9ydu/oaJrdF87WpCyjp1EYnxIK73j9ivtbzPOZrAQDgNJBXIryW1JpjvVbPjJrGQwgqatbe9eYFXmt3ccX92shfs13byFbL52s9z9s7X7sW3+q6tpHXMl8LAAAngLwS4bWkG9nxWjXRq6F6HERSO7vrze56l1f7vTY6Eh9PtXJT7dj18YTUZk13exMTRtu4U5ve36jttn27cVzP8+KubbJfm9rGiedrt0e+6Nhl4+36R7L52sKnHa8FAICmkVcivJbUlwOnAsJQKd37eWj0bNOvHevVcPnJj6X21Wtf6/Rf4NQYQHwk/mnyzO2RhMh6mWGDVKc22a9dTxoYk+rRphU2sR8NHqR0NhLWWFujHm2ss2t/3WxTRzzPi8w1v19bPF9b9OpYrSZ4LQAAuEBeifBaUl8q8Nr1hyGM1KMfbJq10RBCrteWHCn02ozgeqX92uR8bVp2n9f92vgNZDmOq/f0a6MhhMhck/u5XnvwfG3Rq2O1muC1AADgAnklwmtJfTnWaxPvGEsNIRT1a0uO2PZrU/O12X5tPHIQi2x2vnbrtbtN2WSSP4rna7f9Wr3Haw+bry16daxWE7wWAABcIK9EeC2pL4d5rdbm+u3AqGgIId2sjaRWKZ3760qO5Hvt18SPMoJb1K9Nfn6tl5iszc7XeolPRYgcN+7axrKb06/V4n7t5vNrvWggQfz5tUWvjtVqgtcCAIAL5JUIryVtz8ZrowmEsX4aRM3a2cZrr98c4rXh7hvFwn06u9NSjTu1m+M7U7a7n1/rJWYPUu8b28rrs0lN1m77tZsebZykzkbZ9mgTgwfrk8XztbmxWk3wWgAAcIG8EuG1pNbEZin/nK/Iazef7TVaJj7bKxquvX7Tz/XawyP5vjGz3abma11801iyXyv5/NpUp5bPrwUAgO4ir0R4Lak1tl5rTPjqtR8ZrX4aqKdBkPgYhEhqg5Wq5uIEOpv+1rHikYM9Upurs8WfX5ucrz34W8f4/FoAAOgi8kqE15Jac5DXDvRqpFfDtdTebzu10RBCZV4bir5QN79ra3I0t/KubfILGvK7tkrvdGrF87V4LQAAtBZ5JcJrSa05wGtfXPnlVOC1Ap1Nd2oLvj53f6c2gaRTa/tNY7md2r3ztXgtAAC0FnklwmtJrTlgvraBHDpf67pTy3wtAACcIfJKhNeSWtNqrz16vjbW2crnayvp2jJfCwAAXUReifBaUmta7bUh87V4LQAAtA55JcJrSa1pqdcyX4vXAgBAW5FXIryW1JqWem0qzNduYrWa4LUAAOACeSXCa0mtabXXMl+L1wIAQPuQVyK8ltSaVnttyHwtXgsAAK1DXonwWlJrWuq1zNfitQAA0FbklQivJbWmpV6bCvO1m1itJngtAAC4QF6J8FpSa1rttczX4rUAANA+5JUIryW1JqlNHVDb8PTnayOpxWsBAKC1yCsRXktqTcpr26K25zpfG0stXgsAAK1FXonwWlJrUtqU9CpoltwXyGo1wWsBAMAF8kqE15Im07jMHWmBp/FYch9OFKvVBK8FAAAXyCsRXkvqi5dI09dSQc7h4VitJngtAAC4QF6J8FpSX85BBLsbvBYAANqJvBLhtaS+pMzJ63JO/uFEsVpN8FoAAHCBvBLhtaS+5JpTd3MOD8dqNcFrAQDABfJKhNcSQgpjtZrgtQAA4AJ5JcJrCTk8ly8vm74Et7FaTfBaAABwgbwS4bWEHB68Nrma4LUAAOACeSXCawkhhbFaTfBaAABwgbwS4bWEkMJYrSZ4LQAAuEBeifBaQvbn5OcNimK1muC1AADgAnklwmsJ2R+8VrKa4LUAAOACeSXCawnZH7xWsprgtQAA4AJ5JcJrCSnM5cvLmNSRohOy53Q6VqsJXgsAAC6QVyK8lpD8pFT14COdjtVqgtcCAIAL5JUIryUkPwd7bW4Tt6OxWk3wWgAAcIG8EuG1hOTn+H7tCcRqNcFrAQDABfJKhNcSkh/mEEK8FgAAWoC8EuG1hBRG8r6x5Mm553Q6VqsJXgsAAC6QVyK8lhBSGKvVBK8FAAAXyCsRXksIKYzVaoLXAgCAC+SVCK8l5MCc0uceFMVqNcFrAQDABfJKhNcScmDw2tRqgtcCAIAL5JUIryXk8Jy21IZ4LQAAtAB5JcJrCTk8eG1yNcFrAQDABfJKhNcScnhOW2pDvBYAAFqAvBLhtYSQwlitJngtAAC4QF6J8FpCSGGsVhO8FgAAXCCvRHgtaSD+Ox/aQ8krZbWa4LUAAOACeSXCa0mt2StSDedr3jaF2W6NMet9Expj8rfP660xxjwXoLdbrfV6q3e3X3K2ZajdrdJaaaVUeuezKnlRrFYTvBYAAFwgr0R4Lak1LZXacpH9ulXY7bZAYdfymt3msVXYXJHd6KzWervNQykVK2y0v92q7VZ9VuttcuezKlFbq9UErwUAABfIKxFeS+pLS6U2iqRT+/W4Tm2u4Eo6tXld2xLNTXZqk2qbatPGOyVqa7Wa4LUAAOACeSXCa0l9aaPX5upsWGnXVj544KJrm+zXRjufVSS1yX4tXgsAAK1FXonwWlJf2ui1qZzlfC1eCwAAbUZeifBaUl/a67VnP1+L1wIAQGuRVyK8ltSX9nptyHwtXgsAAC1FXonwWlJf2ui1zNfitQAA0G7klQivJfWljV6bCvO1u7FaTfBaAABwgbwS4bWkvrTXa5mvzfPay5eXVqsJXgsAAC6QVyK8ltSX9nptyHztjtdevryMsFpN8FoAAHCBvBLhtaS+tNFrma/FawEAoN3IKxFeS+pLU1773evBxV/8F1drov2Lv/jJgzFhyHztNlarCV4LAAAukFcivJbUl6a89vJqMH9SSptAmaUywUoHKx2sTLDSi5VZrPRipWePy8n94sWVz3xtMlarCV4LAAAukFcivJbUlwa9NlhpE4ZKG6VDpc1SmaUOl8oEygTKLJ707FMwfQjS/VrL+VrP805jvjaO1WqC1wIAgAvklQivJfWlQa9drJQ2G6ONdHalo+3iSU8/BZP7+fh+vu7XhmuF9Twv1tloP9LZ7f5uv9bzvNOYr41jtZrgtQAA4AJ5JcJrSX1p3GuXyiy1idu0wcosVmb2uJw+LCb380nkteG2X5v12qhHG/lrtmub7tcyX5v4adFSJbx/AAA4W+SVCK8l9aUpr31x5S9WOu7Xrpu1K7NYmfmTmn0KJvfzycNifD+/+MvOfG1Zv3YjslHifm0kr9vjz2bntOedn2qt4+ORvG7PZL4WAADg90WA15J2phX92m2nVi+edNSsHd/Pc/u1sc5mt5Gtpjq1yW3cqY1ld/2jZ5MU3KhHmzweCy7ztQAAAAFeS9qZZr1W6Y3Xppq1myGEbb82TLds4+1WW7+G3m7i+YSkyCYtdsdfEzobdW3j3m2ym8t8LQAAgLwS4bWkvjQ5h/CU6Neum7VqPVm78dqcfm1Y2K+N/TU7X5uask2+mSynX/uc169lvhYAAGCDvBLhtaS+NNmvfVJKh8HmHWPzJz17XM4+BZOH+WYIYTHJzNeWfxJCPGWb6tSK+rXP+f3aWGS3+8zXAgDAeSOvRHgtqS/N9mujOYSoWTuPO7WJZu04b742591jiU9CSA4hJDu1O8efc943ljtfmxxFaPbza4fvh/2f+v5PvtVqgtcCAIAL5JUIryX1pdl+7VKHi5UOVmb+pKaftjobGW3u59dW861jHfz8WqVU8HuwsFxN8FoAAHCBvBLhtaS+NOq1WukwUGGwMuv3ij3MN9v55GEefYRtdr626PvGSr51jM+vxWsBAKBC5JUIryX1pcE5hOmn5fxJzR7V9CEY389Hd7PR7Wx0O0vt5M7XHt6p3de1ddupZb4WAABOAnklwmtJfWnKa1+9Gb648i+vBkV893q9/e71IAyLO7Vfj+vU5gqupFPL59cCAMAZI69EeC2pL015bVm+Fm/PeL42jtVqgtcCAIAL5JUIryX1pY1em4pEcJmvLVhN8FoAAHCBvBLhtaS+tNdrHXVqma9N/LRoqRLePwAAnC3ySoTXkvrSXq8NLUYRmK8tWk3wWgAAcIG8EuG1pL600WuZr8VrAQCg3cgrEV5L6ksbvTYV5mt3Y7Wa4LUAAOACeSXCa0l9aa/XMl+L1wIAQFuRVyK8ltSX9nptyHwtXgsAAC1FXonwWlJf2ui1zNfitQAA0G7klQivJfWljV6bCvO1u7FaTfBaAABwgbwS4bWk1rRUbc9+vjaSWrwWAABaiLwS4bWk1uTKUytyxvO1sdTitQAA0ELklQivJXUnaVHQNlIvltVqgtcCAIAL5JUIryV1p3F1gyLi12j4fjh8P5x/mlutJngtAAC4QF6J8FpCSDpKqdnDbPA/A6vVBK8FAAAXyCsRXksIKYzVaoLXAgCAC+SVCK8lJ5XgKRj9Mqrndw3eD5ze//DDMPhn4PRX7I3VaoLXAgCAC+SVCK8lp5Kv4fiv4/7bvvqs6vmFly8vnd6/Uqr/U3/629TpbymP1WqC1wIAgAvklQivJaeQ5T+X12+uJ3eTOn+pa68NwzD8Go5+GfnvfP2snf+uvFitJngtAAC4QF6J8FrS7ZivZnw77v/YV6qmNm2cOrw2DMMwXDwuej/0gqcGZhKsVhO8FgAAXCCvRHgt6XCCp6D3pjf5tdY2bRSt9aurV3X+uv7b/vh2XM+vu3x5GWG1muC1AADgAnklwmtJN1P7NG0qSqnr19c1/9LJr5P+T32tnc8kxK1oq9UErwUAABfIKxFeS7qXxeOi96ZX8zRtKuqLevV9ff3aOMHvwfXr68XjwulvwWsBAKA9yCsRXku6FPNshu+H/ju//mnaVNRn1fuh18ivNsb47/zx7dh8dfXfLF4LAADtQV6J8FrSmSz+sbj+4Xr2t1nTFxKGYRj8HvTf9hu8gGgmwZHf47UAANAe5JUIryUdiDFm+H7o/+zXMFoqTPB74P/kN3wNT0HvTW/+93nl94zXAgBAe5BXIryWtD2Lx8X16+vZQyvatHEa79dG0c96cDMYfhg6mkmwWk3wWgAAcIG8EuG1pL3Rzzqapm1PmzbO/O/z4c2w6atYZ/a3We9Nz8VMgtVqgtcCAIAL5JUIryUtTaumabOZPcwG7wdNX8U26rO6flN9V9tqNcFrAQDABfJKhNeS1kVr7b/zWzVNm83sYTZ835Z+7Tpfw+H74fBmaJ4r+2/ZajXBawEAwAXySoTXknZl9jCr4fNZj8/0b9Phh5Z5bRiGYTj7+6z/tr/857KSe7NaTfBaAABwgbwS4bWkLdFa+z/7w/dDYzrwV3F8O27k+3slUZ9V/21/+tv0+LuyWk3wWgAAcIG8EuG1pBWZ/W12/cP14h9tb9PGmdxOxrfjpq+iMMaY0ceR/7N/5EyC1WqC1wIAgAvklQivJQ0nmqYdvh/q5/ZO02bT5n5tnOi9d8fMJFitJngtAAC4QF6J8FrSZLoyTZvN6ONo8lvbvTYMQ61178fe5O7AS7VaTfBaAABwgbwS4bWkmajPqkPTtNkM3w/b9lURJRn/dez/dMjnS1itJngtAAC4QF6J8FpCDsnw/bC1n62bm8Xvi96bnm1r3Go1wWsBAMAF8kqE1xJySLrVr40SjTJbvd3NajXBawEAwAXySoTXEnJemfw66f3YU19EX7prtZrgtQAA4AJ5JcJrSWW5fHmZu297W9KeWK0meC0AALhAXonwWlJZDnbTy5eXeG07Y7Wa4LUAAOACeSXCa4k0kX3GAhr/MXskTDju3lvFx2t6GAfl4FZ07oPtUKxWE7wWAABcIK9EeC0RJSt2VR3J7rcwh11eJx5g+UVarSZ4LQAAuEBeifBaIsppe63TVnT8U+cP46CUX5jVaoLXAgCAC+SVCK8lopyw17p+aNk/1pkjld1qNcFrAQDABfJKhNcSUfDaA45k92vO8Q/EajXBawEAwAXySoTXEmkk/9td8j/rkyfnnlNznHpt4/MVqX28FgAAOoe8EuG15MC0dmDUNu68tvGnCK8FAIATQF6J8FpyYBqXtgrjqBWdvJ9Gni68FgAATgB5JcJryYFZPC6uf7ie/jZt+kKqD8rO+8YAAKA9yCsRXkuso5/18P3Qf+drrZu+Fic5Ja9NxfahWa0meC0AALhAXonwWmKXxeOi90Nv9jBr+kKajP6iX33/qumrOCR4LQAAdA55JcJriTTm2Zx2m1ae4Cnov+03fRV1xGo1wWsBAMAF8kqE1xJRomnaM2/Txgl+D/o/4bXp1QSvBQAAF8grEV5L9uTkp2kPyOL3BV6bXU3wWgAAcIG8EuG1pCyzh9n1a9q06SweF/47v+mrqCNWqwleCwAALpBXIryW5Edr7b/zh++H+pk2bTqzv82G74dNX0UdsVpN8FoAAHCBvBLhtSQns4fZ9Q/Xi8dF0xfS0swe8Nqc1QSvBQAAF8grEV5LdhK1aQfvB+aZvw+FoV+bu5rgtQAA4AJ5JcJryTazh1nvhx5t2r2Z3E3Gfx03fRV1xGo1wWsBAMAF8kqE15IwZJrWMuPb8eR20vRV1BGr1QSvBQAAF8grEV5LwulvU6ZprTL5dTK+pV+bXk3wWgAAcIG8EuG1Z5fkN6kuPy/7b/ujX0ZM01plfDvGa7OrCV4LAAAukFcivPbscvnyMlLbyd2k96YXPAVNX1H3Mnw/PJPP9LVaTfBaAABwgbwS4bXnlUhqI8Z/HRvDi35I8Nrc1QSvBQAAF8grEV57RklKbXIagdgGr81dTfBaAABwgbwS4bVnlJTXora2yT6BJ/8cWq0meC0AALhAXonw2nPJGTqZi5zbc2i1muC1AADgAnklwmvPIkhtVTm3p9FqNcFrAQDABfJKhNcSYpfzkdoQrwUAgBYgr0R4LSF2wWuLVhO8FgAAXCCvRHjtOv47/xxo+mk+kZyJ1IZ4LQAAtAB5JcJrQ4fC93Wz3cUYs96azfZ5vU2jjXk2Wmujd7df1ts0SusvWiml1XarlFKf11vstpLgtbmrCV4LAAAukFcivDZ063kFahuazdZYCK7RRii4Sqkcwf2M2laTy5eXZ/LNw1arCV4LAAAukFeic/da553asKBTm+nXGmO22w1a651tQme11tttqc5qpeN+LWpLrGK1muC1AADgAnklwmud6V2B2m47tUWjCKagU5tR2x3B3R1F0ErnqC1eSyxjtZrgtQAA4AJ5JcJrGxhCaHC+9sS8tvH34Z38u/2sVhO8FgAAXCCvRHitY2lo33ztaXit24dQ2mvf+WdJ5V32Lzld9gZfL6vVBK8FAAAXyCsRXst8bSfj5PpL/xGy83qZ/NerpMue+3oVvmqf0132pl4yq9UErwUAABfIKxFey3xt99JUlz3nHySlXfacf5AUddlVseA2+qpZrSZ4LQAAuEBeifBa5mu7l5Ptshd1bfFaAAA4Y+SVCK9lvrZ7qe9VC1sxX4vXAgDAOSOvRHjtiXb+Tnq+1vmr1r75WrwWAADOFnklwmuZr+1emK+tLVarCV4LAAAukFcivFYqCt+9Hlz8xb/4i//iKmcbE/1xfRvma93kZLvszNcCAABkkFcivFYqCpdXg+BxbPRMryZ6NVFPY/U0Uk/jzc5APfrz+/78vr/12pD5Widhvra2WK0meC0AALhAXonwWguv1atJaOZGTY2aGjUxq5Fejc1qZFYD/TRYPvqLh/7srvfiyq+28+d5HvO1yTBfW1usVhO8FgAAXCCvRHithdcun6ZGz7SaGjXRq7FajfVqpJ8G6mkQfPIX9/3FQ29621v3azeS5Hme53mxJK3/aDNf63ke87XJMF9bW6xWE7wWAABcIK9EeK2d14Z6qldTvZro1UivxvppuPHa/uK+P79PeG241qN8r7WZr428lvnaOMzX1har1QSvBQAAF8grEV5r5bUTs2nW6qhZuxqox8HioR9NIMzurtdzCHG+hpHFprdm67jRH40x8R8jl4124v31kY0k7Rz5oj3Pi7fM10pi90ZA5msFqwleCwAALpBXIrzW4vMQgsexUZtm7VM0geAHn/z5XW9215vd9eZ319Pb3uXVINn5y/fajd1GeuR5XuS1kR4ljTY1XxuJrOd5cecvNlrP85ivlcfujYDM1wpWE7wWAABcIK9EeK1UFL552derSagn6mkcTSBEUrt46M/v+1GndnbXm9/3vvlzLwx35mvjCYSo5xcZrbebrc6aXa/dna+NjDZ122SnlvlaYazfCMh87b7VBK8FAAAXyCsRXisVhdHdbPBhaFYjozZe++gvHvz5fW9+15vdXc/vevP76/7b3uhutr5Nol+bFdxkvzYSo1Sbdqdfq9P92pQYrb2W+Vpx7N4ImJDa7ehI/I8Q5mvxWgAAcIa8EuG1FqLgf5gNbgZ6NTKr0cZr1+8Vm9/3ZnfX/bc9/8N05zYJnU2+dSzu2saTtXGbNiu4cb82nkCItrmTtczXCmP3RsDEfO26v775B0ncZWe+Fq8FAAAXyCsRXmsnCv6H6eDDQD0NzGoQNWtnd+t+bf9tz/+w06lN9Wvjnp+3+TyE5BBC+XztduQgobPxEELstczXymP3RsDE+EHyHyGpoZH4nXzJLvt6GDreYb52d6kS3j8AAJwt8kqE11qIgjFhGHVtP/jq0Q8++dF7xSKp7Wc6tTvb7DeNiT+/9sDOH/O1pbF+I2DynyVmO0ayMxu9+6+R7ddqJASX+drUUiW8fwAAOFvklQivtROFWG39n/vR/6pOd2qTkX+8f+nn14reeMTn11rG7o2Au/O12U+xKHoXYHIe2kt8igXztfFSJbx/AAA4W+SVCK+1FoVIbQcfZ723vcVDr1Bqo5R+NWs8XysUXKONUHCZr90buzcC7s7XbgX3OadfG09Cp+aho1kR5mtTS5Xw/gEA4GyRVyK89hBRiNR2cj//07frTz8wqSev8W+uYr5Wcj/CNwLuDo2sx6DNdqY2dw5hZ/BgI7XM12aXKuH9AwDA2SKvRHitM1FgvtZZKrz4/W8ETLyCyfnaeBQh+SkW23cB7gru9qPZmK/NLFXC+wcAgLNFXonwWpeiwHytm1R18fvfCPg1Oq2uLjvztQAAABnklQivdSwKzNc6SIUXX/ZGwIJe+47gVt5lp18LAACwi7wS4bVuRIH5Wpep9uLz3wiYfO2yQyMm//Uq6bLnvl7M18a/BQAAoAh5JcJrma/tXiq/+PQbAb+GxsgGSEq77Dn/IGG+NrNUCe8fAADOFnklwmuZr+1eTrbLznwtAABABnklwmuZr+1e6nvVQuZr8VoAAGgYeSXCa0+088d87QEp/UcI87V7VxO8FgAAXCCvRHgt87XdS1NdduZry1cTvBYAAFwgr0R4LfO13cvJdtmZrwUAAMggr0Tn7rVhQ2rb4HxtpEd4bVmYr93EajXBawEAwAXySoTXhk50ofHOX8F8bSy1eG1OmK/NxGo1wWsBAMAF8kqE14bhRm3Pjaaf9cPDfG1tsVpN8FoAAHCBvBLhtWF4ll7b9FN+VFxdf+NdduZrAQAAMsgrEV5Lupf6+rUh87V4LQAANIy8EuG1pJNxYngtnq9tqtFutZrgtQAA4AJ5JcJrSSfjVvJaNl/b4ACJ1WqC1wIAgAvklQivJV1N4zPK5zAYbbWa4LUAAOACeSXCa0lX07hinrzUhngtAAC0AHklwmsJIYWxWk3wWgAAcIG8EuG1hJDCWK0meC0AALhAXonwWkJIYaxWE7wWAABcIK9EeC0hpDBWqwleCwAALpBXIryWEFIYq9UErwUAABfIKxFeSwgpjNVqgtcCAIAL5JUIryWEFMZqNcFrAQDABfJKhNcSQgpjtZrgtQAA4AJ5JcJrCSGFsVpN8FoAAHCBvBLhtYSQwlitJngtAAC4QF6J8FpCSGGsVhO8FgAAXCCvRHgtIaQwVqsJXgsAAC6QVyK8lhBSGKvVBK8FAAAXyCsRXksIKYzVaoLXAgCAC+SVCK8lhBTGajXBawEAwAXySoTXEkIKY7Wa4LUAAOACeSXCawkhhbFaTfBaAABwgbwS4bWEkMJYrSZ4LQAAuEBeifBaQkhhrFYTvBYAAFwgr0R4LSGkMFarCV4LAAAukFcivJYQUhir1QSvBQAAF8grEV5LCCmM1WqC1wIAgAvklQivJYQUxmo1wWsBAMAF8kqE1xJCCmO1muC1AADgAnklwmsJIYWxWk3wWgAAcIG8EuG1hJDCWK0meC0AALjAf+cLwWsJIYUJ8FoAAGiUi28v5OC1hJDCBHgtAAA0TbIelW//P3lEHQDcnTq4AAAAAElFTkSuQmCC[/img] The directory that it point to has got quite a few GRXML files which I assume are grammars. How do I know if these are working? I am pretty sure that NSSserver.cfg is ok as it has all the changes requested in the CAG. Thanks for your patience.

RE: Re: New Message from Boyd Lynn in Customer Voice Portal (CVP) - General

2013-01-04T16:23:18Z

[quote=Janine Graves]Boyd, I don't see any mrcp entries in the gw config. Do you have any?[/quote] Only these mrcp client timeout connect 10 mrcp client timeout message 10 mrcp client rtpsetup enable

RE: Nuance ASR not working with CVP 9

2013-01-04T16:31:01Z

[quote=Janine Graves]Hi Boyd, Can you post a screenshot of the Settings tab of your 3-option-menu? Also, can you post the nuance logs? There is a nss.log that shows the licenses, etc. But there's a more detailed log under the SpeechRecognizer directory (I don't remember the name, osr.log?) that shows grammar errors. Thanks, Janine[/quote] I have attached the screenshot and also the debug from the VGW shown below. CRGW#debug mrcp error CRGW#term mon CRGW# *Jan 4 16:21:37.781: //-1//MRCP:/mrcp_response_handler: Response from 192.168.0.41:554 failedMRCP/1.0 10 404 COMPLETE Accept-Charset: charset: utf-8 type=RECOGNIZER curr[RECOGNIZING] last-method[RECOGNIZE ] *Jan 4 16:21:57.665: //-1//MRCP:/mrcp_response_handler: Response from 192.168.0.41:554 failedMRCP/1.0 18 404 COMPLETE Accept-Charset: charset: utf-8 type=RECOGNIZER curr[RECOGNIZING] last-method[RECOGNIZE ] I cannot see a file called osr.log but I have loaded the log file for this call that I found under Recognizer

RE: Nuance ASR not working with CVP 9

2013-01-04T16:03:38Z

Sorry my fault it is there. i had cut it out because I thought it was incorrect. ! ip domain name btred.net ip host mediaserver 192.168.0.37 ip host mediaserver-backup 192.168.0.37 ip host CS1.RC 192.168.0.37 ip host CS1.RC-backup 192.168.0.37 ip host CCM1.RC 192.168.0.170 ip host CCM1.RC-backup 192.168.0.171 ip host crgw.cedemo.bts.bt.com 217.33.122.222 ip host CM_CUCM861Pub.cedemo.bts.bt.com 192.168.0.170 ip host CM_CUCM861Sub.cedemo.bts.bt.com 192.168.0.171 ip host tts-en-us 192.168.0.41 ip host cdemonuance 192.168.0.41 ip host asr-en-us 192.168.0.41 [b]ip host asrtts-en-us 192.168.0.41[/b] ip name-server 194.72.9.61

RE: Nuance ASR not working with CVP 9

2013-01-04T12:48:48Z

[quote=Janine Graves]I'll try to format this better. 1.Can you attach your gateway configuration and your NSSserver.cfg config file? 2.Which gateway have you selected in the Studio application's Project/Properties/General?Did you select VoiceXML with Nuance 9? And did you set the Language to en-US? 3.Which element are you using in Studio? Can you try with a Digits element and set MinDigits to 1 and MaxDigits to 4? Because, often error.noresource indicates that there's an issue with the grammar (or Settings), not an error contacting the recognizer. Can you enable gateway debug logging 'debug mrcp client error' and see if there's a communication error? 5.Can you look in the nss.log and see if it's showing you an error message?[/quote] Hi Janine, Thanks for coming back to me. My thread seems to have been hijacked by Jose so hopefully it will not become too confusing. 1. I have attached the NSSserver.cfg 2. I selected the following in the application Proerties Language en-US VoiceXML Gateway Cisco Unified CVP 4.1/7.0/8.0/9.0 VoiceXML 2.1 with OSR 3/Nuance 9 3. The sample application that I am using is failing at a 3_Option_Menu. As stated the TTS works fine but ASR is failing. I cannot do any further testing at this time due to a blade outage taking down CUCM. (Calls are routed via CUCM) 4. I have attached a trace where I had debug mrcp all running. I will try and get a trace with debug mrcp client error when CUCM comes up 5. NSS.log had a licensing error but I got rid of this by modifying Baseline.xml (We only have 10 port licenses and NNS was trying to allocate 96) 20130104105841942| 3644|||| ** WARNING **| 0| SWI_SUCCESS| success| SWIconfigGetDefaultLanguage | Default language 'en-us' autocomputed! 20130104105844004| 3644|||| ** WARNING **| 8101| SBCACHE_ERROR| Initialized twice| swi:SBcache | 20130104105844411| 3644|| PRELOAD_SESSION| MyApp| ** WARNING **| 23100| SWIEP| SWIep API| Licensing::oneTimeInit | swiep_license_ports is greater than the number of licenses available 20130104110418888| 1304|||| ** WARNING **| 0| SWI_SUCCESS| success| SWIconfigGetDefaultLanguage | Default language 'en-us' autocomputed! 20130104110421263| 1304|||| ** WARNING **| 8101| SBCACHE_ERROR| Initialized twice| swi:SBcache | FYI I have tried to add the Speech Server to Ops Console but have had no success. I get the following error Speech Server device with IP Address: 192.168.0.41 and Hostname: cdemonuance operation failed. Device could not be reached. The device may have multiple NIC cards enabled. To resolve the issue please keep only one NIC card with required IP address enabled. In addition to the NIC cards change also restart the Unified CVP Resource Manager service on the device The Problem Summary on the Wiki says An error messages is received after the Unified CVP Operations Console Server, and the Operations Console Resource Manager on a Nuance Speech Server was installed, and added the Speech Server in Operations Console and saved configuration. >> Operations Console Resource Manager on a Nuance Speech Server was installed Is this (install Operations Console Resource Manager on the Nuance server) something that I have to do?

Nuance ASR not working with CVP 9

2013-01-03T15:25:09Z

I am trying to get Nuance ASR to work with CVP 9. I have managed to get the TTS to work but have had no luck with the ASR (They are on the same server) The installed Nuance components are Nuance License Manager Nuance Recognizer 9.0 Nuance Speech Server 5.1 Nuance Vocalizer for Network 5.0 I can see no obvious errors on the Nuance server and SWIrecSample Application seems to run ok. (as shown below) ..... Calling SWIrecGrammarFree on time. Function SWIrecGrammarFree returned SUCCESS. Calling SWIrecGrammarFree on DTMF. Function SWIrecGrammarFree returned SUCCESS. Calling SWIrecGrammarFree on Decoy. Function SWIrecGrammarFree returned SUCCESS. Calling SWIrecGrammarFree on Magic Word. Function SWIrecGrammarFree returned SUCCESS. Calling SWIrecRecognizerDestroy. Function SWIrecRecognizerDestroy returned SUCCESS. Calling SWIrecTerminate. Function SWIrecTerminate returned SUCCESS. I have run various debug command on the Voice Gateway but can see no errors. The CVP Application returns the following error A VoiceXML error occurred of type "error.noresource" I have configured the VGW and Nuance as described in various posts and also here http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp9_0/configuration/guide/CCVP_BK_CA6D87A1_00_cvp-configuration-and-administration-guide.pdf ip host tts-en-us 192.168.0.41 ip host asr-en-us 192.168.0.41 ivr record memory session 4096 ivr asr-server rtsp://asr-en-us/recognizer ivr tts-server rtsp://tts-en-us/synthesizer rtsp client timeout connect 10 rtsp client timeout message 10 mrcp client timeout connect 10 mrcp client timeout message 10 mrcp client rtpsetup enable Is there somewhere on the Nuance server that I can look to try and work out why it is not working?

Automatic reply: New Message from Asher Schweigart in Customer Voice Portal

2012-11-26T15:23:48Z

I am currently out of the office on annual leave and during this time I will have limited access to my email. I will return to work on Tuesday 27th November 2012. During this time if you require assistance with a technical issue please email the Incontact Service Desk at incontact@intact-is.com. Best Regards Boyd ______________________________________________________________________ This email has been scanned by the Symantec Email Security.cloud service. For more information please visit http://www.symanteccloud.com ______________________________________________________________________

Automatic reply: New Message from salena youngs in Customer Voice Portal (C

2012-11-19T13:46:48Z

I am currently out of the office on annual leave and during this time I will have limited access to my email. I will return to work on Tuesday 20th November 2012. During this time if you require assistance with a technical issue please email the Incontact Service Desk at incontact@intact-is.com. Best Regards Boyd ______________________________________________________________________ This email has been scanned by the Symantec Email Security.cloud service. For more information please visit http://www.symanteccloud.com ______________________________________________________________________

Automatic reply: New Message from subrahmanyam juluru in Customer Voice Por

2012-10-14T06:08:34Z

I am currently out of the office on annual leave and during this time I will have limited access to my email. I will return to work on Tuesday 25th October 2012. During this time if you require assistance with a technical issue please email the Incontact Service Desk at incontact@intact-is.com. Best Regards Boyd ______________________________________________________________________ This email has been scanned by the Symantec Email Security.cloud service. For more information please visit http://www.symanteccloud.com ______________________________________________________________________

RE: CVPD training in Sydney

2011-09-28T16:17:04Z

Hi Janine, I am still trying to see if we can work something out in our training facility which is in Ascot. (west of London). Failing that do you ever work for Fast Lane? They have training premises in multiple locations in the Uk and Europe. Best Regards Boyd

RE: CVPD training in Sydney

2011-09-22T14:34:45Z

Apologies for hijacking the thread but do you have any plans to run a CVPD course in the UK or Europe? Best Regards Boyd

RE: HTTP Timeout in Custom Action

2011-01-31T17:30:09Z

Josh, Here is how the http parameters are being used HttpClient httpclient = new DefaultHttpClient(httpParameters); HttpGet httpget = new HttpGet("http://10.34.32.16/"); String surveyID = ""; try { HttpResponse response = httpclient.execute( httpget ); if (response.getStatusLine().getStatusCode() == 200) { etc Best Regards Boyd (AKA Raymond)

HTTP Timeout in Custom Action

2011-01-20T19:02:14Z

I've written a custom Action Element in Java that makes an HTTP request and I need to read the data that is returned. It works fine when the web server is available but if it is not it take 21 seconds to timeout. I have tried to modify the timeout in the Java using the code below but nothing seems to work. Any ideas? HttpParams httpParameters = new BasicHttpParams(); // Set the timeout in milliseconds until a connection is established. HttpConnectionParams.setConnectionTimeout(httpParameters, 300); // Set the default socket timeout (SO_TIMEOUT) // in milliseconds which is the timeout for waiting for data. HttpConnectionParams.setSoTimeout(httpParameters, 300);

RE: Re: Tomcat JNDI, Oracle, and the Studio DB element

2010-07-28T00:21:42Z

Hi Elam, I believe the Debugger has its own instance of Catalina running when its started up, I was able to get the DB element work by adding the below jndi configurations to the file "\Cisco\CallStudio\eclipse\plugins\com.audiumcorp.studio.debug.runtime_6.0.1\CATALINA_HOME\conf\server.xml" and had the DB element lookup "test". Am I missing something here? Thanks, Ranjana. Ranjana, I tried this with my Call Studio but I always get an error at the database element. Here is what I put in Server.xml Not really sure about the "Context" . What does path="/CallServices" do? The error that I am getting is 10.34.255.134.1280244191062.0.Database_Test,07/27/2010 16:24:17.000, The error was: A built-in element encountered an exception of type com.audium.server.AudiumException. There was a problem looking up the JNDI data source 'custom'. The root cause was: javax.naming.NameNotFoundException: Name custom is not bound in this Context