B2BUA Error for UCM Agent Initiated Transfers

RE: New Message from GOPALASRINIVASAN KUPPUSWAMY in Customer Voice Portal (

2012-11-21T18:09:48Z

Look up LBCAC in the config guide. 5 branch sites and 1 gateway at each site. In CUCM, define locations for each site. Put the phone in the location (may already have this). Sync the Ops Console to the CUCM to pull over location information Define a site code for each branch (let’s say 100=s1, 200=s2, 300=s3, 400=s4, 500=s5) Deploy table to each Call Server Set up static routes: 9999999999100> goes to IP address of Gwy at s1 9999999999200> goes to IP address of Gwy at s2 etc. Also 91919191100 goes to IP address of Gwy at s1 91919191200 goes to IP address of Gwy at s2 etc. And 92929292100 goes to IP address of Gwy at s1 92929292200 goes to IP address of Gwy at s2 etc. Make sure dialpeer on gwys for ringback and error has scope for site code. In other words, if you have destination-pattern 91919191 you would want to change it to destination-pattern 919191T Regards, Geoff

RE: New Message from GOPALASRINIVASAN KUPPUSWAMY in Customer Voice Portal (

2012-11-21T16:26:52Z

Hi Geoff, We are having 5 Branch site and each sites has 1 gateway (ingress+VXML) (on same Router) pointing to the Centralized CVP/UCCE/UCM Data Center. Total of 5 gateway. Regarding NO SIP PROXY, No idea why the arch team decided for this approach. Considering this Situation which is the best way to Configure... Currently only one site is Active with static Route configuration. I have add 4 more site so exploring on different options. Thanks, Gopal.

RE: New Message from GOPALASRINIVASAN KUPPUSWAMY in Customer Voice Portal (

2012-11-21T15:33:48Z

Building a CVP system without a SIP Proxy is suitable for a small deployment, but in your case, with multiple gateways, it creates problems. Why did you not specify a SIP Proxy (CUSP)? Price sensitive? How many sites? How many gateways at each site? Do you really care which gateway is used for the VXML leg for UCM originated calls? If not, pick one and you are good to go. If you do care, you could use LBCAC, rather than SigDigits. Define the location for the phones at each of your gateway sites in CUCM and fold the VXML leg back to the site using a Site Code inserted between VRU label and correlation ID. Much easier than SigDigits. SigDigits is good if you don’t use SendToOriginator for normal ingress calls, but you do. So for your UCM generated calls, LBCAC will help. Regards, Geoff

RE: B2BUA Error for UCM Agent Initiated Transfers

2012-11-21T06:37:12Z

On UCCE Configuration Manager -> Network VRU for the CVP NVRU configure different labels for CVP Call Servers and CUCM routing clients. Add the CVP Call Server label to the Send To Originator list on CVP Call Server SIP tab. Create a local static route for the CUCM label to send the call to one VXML GW. If you need/want to balance the CUCM originated calls between several VXML GWs you can create a SIP Server Group and direct the CUCM label to that group.

Automatic reply: New Message from GOPALASRINIVASAN KUPPUSWAMY in Customer V

2012-11-21T06:22:48Z

Thank you for your email. I am currently on vacation returning on 5th of December. Please contact my manager for urgent matters.

RE: New Message from GOPALASRINIVASAN KUPPUSWAMY in Customer Voice Portal (

2012-11-21T06:22:14Z

Hi Geoff, I dont have Proxy server in my environment , Creating static routes solves the issue if I have one gateway.... But I have Multiple Ingress/VXML gateway(same Router) pointing to the same CVP/UCM/ICM [Centralized]. Iam using System Dialed Numer Pattern in CVP OPS console for label configuration So cannot create staic routes more than one time....CVP ops throws an error, pattern already exists... 99999* --> gateway1 99999*--> gateway 2 --- CVP ops throws an error, pattern already exists... Do I need to use SigDigits to resolve this ...???? Thanks, Gopal. [quote=GEOFFREY THOMPSON]1. Enabled Send To Originator 2. Label is 9999999999 3. Added pattern 9999999999> in send to originator section 4. Added patterns for 91919191 and 92929292 in 5. Working fine 6. UCM call does two stage Send to VRU 7. Stage 1 finds a CVP server 8. Stage 2 finds a gateway 9. You need a static route in your Proxy for 9999999999* to find the VG (or if you have no Proxy, 9999999999> in the Static Route section) 10.You also need a static route for 91919191 and 92929292 for UCM originated calls Both of these can coexist – and must coexist. The Call Server looks at the SIP header when the original INVITE arrives. If it did not come from the IOS SIP User Agent it will not use Send To Originator. Works like a bought one. Regards, Geoff[/quote]

RE: New Message from GOPALASRINIVASAN KUPPUSWAMY in Customer Voice Portal (

2012-11-20T23:07:48Z

1. Enabled Send To Originator 2. Label is 9999999999 3. Added pattern 9999999999> in send to originator section 4. Added patterns for 91919191 and 92929292 in 5. Working fine 6. UCM call does two stage Send to VRU 7. Stage 1 finds a CVP server 8. Stage 2 finds a gateway 9. You need a static route in your Proxy for 9999999999* to find the VG (or if you have no Proxy, 9999999999> in the Static Route section) 10.You also need a static route for 91919191 and 92929292 for UCM originated calls Both of these can coexist – and must coexist. The Call Server looks at the SIP header when the original INVITE arrives. If it did not come from the IOS SIP User Agent it will not use Send To Originator. Works like a bought one. Regards, Geoff

Automatic reply: New Message from GOPALASRINIVASAN KUPPUSWAMY in Customer V

2012-11-20T22:32:48Z

I will be OOO 7/22 through 8/17. I will not be checking email or voicemail during this time.

Automatic reply: New Message from GOPALASRINIVASAN KUPPUSWAMY in Customer V

2012-11-20T22:32:48Z

I am away from the office on PTO & Holiday Wed Nov 21 returning Mon Nov 26. I look forward to responding to your email after I return. For assistance with an existing or new Cisco Developer Network Developer Services request contact developer-support@cisco.com If you are interested in a Cisco Custom Developed Application, send your request to Custom-Application-Request@cisco.com If you need to open a Contact Center Developer Services case go to www.cisco.com and follow the TAC case open process (be sure to specify "Other" for technology and "Developer Services: Customer Contact Applications" for subtechnology) If you request is more urgent, the Cisco Technical Assistance Center should be able to assist you with the escalation process see http://www.cisco.com/en/US/partner/support/tsd_cisco_worldwide_contacts.html#numbers for your local Cisco Technical Assistance Number. Regards, David Lender http://developer.cisco.com

B2BUA Error for UCM Agent Initiated Transfers

2012-11-20T22:31:33Z

Hi, I enabled Send calls to Originator in CVP Ops console. Calls originating from Gateway working fine. But Calls Originating from UCM (Agent Initiated Transfer)is failing in "Send to VRU" Node. CVP throws an error for VRU label " %CVP_8_5_SIP-3-SIP_ERROR_SNMP: B2BUA is not configured with a route for making calls to [9999999999206]. Please add this route. [id:5010] ." Note: If I use the Static Route in CVP Ops console calls originating from UCM also works fine. The Reason I want to use the "Send to Originator" is I have multiple ingress/VXML gateway points to same to CVP server. Thanks, Gopal.