CVP - All Versions

CALL_STATE_EVENT

2013-05-10T15:26:36Z

[color=#333333]Can anyone help me out i understanding [/color]MsgBus:CALL_STATE_EVENT in call server logs. What exactly it trying to convey? SIVANESAN R

TCL FILES IN VXML

2013-05-10T15:17:36Z

Hi - When VXML G/W sending PING msg to CVP IVR service it using RECOVERY.VXML, Where as i checked in Recovery.vxml it is given as when HTTP not able to communicate with IVR just Handoff the call to Handoff.TCL and it will disconnect the call with cause code 38. Where as when VXML sending NEW call msg with the help of submitback.template, When i checked in submit back it is given as just Handoff the call to Recovery.VXML, Where as in Recovery it's directing to Handoff.TCL file. Why it's pointing of using two different files for PING and NEWCALL as a result both ends up with Handoff.TCL SIVANESAN R

RE: how i load 2 spring context in CVP?

2013-05-08T13:36:28Z

please tell me if i sent the question in the wrong place !

how i load 2 spring context in CVP?

2013-05-04T11:25:40Z

i've 2 applications each one uses different spring application context configuration, and every time i tries to deploy both of them togther i found a problem that the last one configuration always overides the previous one so the spring context loaded with the last one configuration, any advices how to overcome this

RE: Can i make CVP loads more than one application that uses different spri

2013-05-04T06:44:09Z

Dears, Any one can help please.

RE: New Message from Janine Graves in Customer Voice Portal (CVP) - CVP - A

2013-05-03T15:49:47Z

Janine, Any resolution to this issue? Thanks!

RE: CVP Subdialog Return Issue

2013-05-02T22:16:40Z

Rich, I just looked at one of my Activity Logs for a simple app that has 3 Audio elements followed by a CVP_Subd_Return. The time stamps in the Activity log are: 16:42:17 pWelcome, enter 16:42:18 pMessageOfDay,enter 16:42:18 CVP_Subd_Return, enter 16:42:31CVP_Subd_Return, enter The Voice Browser on the Vxml Gateway doesn't play Audio elements before returning to VxmlServer. The play request is passed to an HTTP Client process, and the VB returns immediately to VxmlServer (passing back the logging info), and VxmlServer moves forward in the call flow. Thus my time stamps are only 1 second apart even though the audio that plays is much longer than that. The only time the gateway waits before returning to Vxml Server are either when it's collecting input from the caller or [b]when it's returning from a Subdialog (either CVP_Subd_Return) or (Subd_Return). [/b] In my case, it shows that the CVP_Subd_Return element is completed 13seconds after it was sent to the gateway. This is the approximate duration of the audio prompts. This is probably what's happening on your system. If you count the number of Audio elements before the CVP_Subd_Return, and add up the duration of the prompts, I think you'll find it matches what looks like the time it takes for the CVP_Subd_Return to execute. Janine

Re: New Message from Rich Bartolucci in Customer Voice Portal (CVP) - CVP -

2013-05-02T21:56:17Z

Are you sure this time isn't just an 'artifact'? If you have 2 Audio elements before the CVP_Subd_Return - they are all sent to the gateway within a few milliseconds of one-another. But, the CVP_Subd_Return won't complete until all the pending audio is spoken to completion.

RE: CVP Subdialog Return Issue

2013-05-02T16:12:46Z

Negative, that's the last element in the flow, no custom Call End classes or anything else. From a caller experience it is still seamless, the caller doesn't hear any pause. But from a reporting standpoint our metrics are skewed because sometimes that element completes in sub-seconds, other times its 30+ seconds.

RE: CVP Subdialog Return Issue

2013-05-02T16:04:31Z

CVP has no knowledge of when ICM scripting finishes. Your CVP Subdialog Return should end when the data is sent to ICM. Do you have any post-call Java set to run? That may cause a time difference.

CVP Subdialog Return Issue

2013-05-02T14:21:58Z

Wondering if anyone has run into this problem before? At the end of our CVP application we have a CVP Subdialog Return element which simply passes back 4 ECC strings and a Caler Input string. Under certain conditions in the application we're seeing in the Activity Logs that there is a 10-30+ second difference in the CVP Subdialog Return start and end times. At what point does the CVP Subdialog Return element log the finish entry - is it when the transfer is completed back to ICM or when the ICM scripting completes after? [color=#0000a0]CVP 8.5(1) ES=4 Build=30[/color]

RE: New Message from Ramiro Amaya in Customer Voice Portal (CVP) - CVP - Al

2013-05-02T12:53:07Z

Hey Ramiro, I do not believe you can get this from Call Studio app. If this information can be retrieved at the vxml server level, then we could have a app or script to retrieve it. However this is typically session info between gateway and ASR server. There must be a way to retrieve this at the gateway level. Hemal From: Cisco Developer Community Forums [mailto:cdicuser@developer.cisco.com] Sent: Wednesday, May 01, 2013 1:11 PM To: cdicuser@developer.cisco.com Subject: New Message from Ramiro Amaya in Customer Voice Portal (CVP) - CVP - All Versions: MRCP sessions - show mrcp client session active detail Ramiro Amaya has created a new message in the forum "CVP - All Versions": -------------------------------------------------------------- Hi guys, show mrcp client session active detail" command is deprecated in the new IOS version. I am trying to figure out how to check the MRCP sessions from the Call studio application, or from the VXML server or gateway. Please let me know if you have alredy done this and if you can give me some guidance. Thanks and Regards, -- To respond to this post, please click the following link: http://developer.cisco.com/web/cvp/community/-/message_boards/view_message/14854816 or simply reply to this email.

MRCP sessions - show mrcp client session active detail

2013-05-01T18:10:31Z

Hi guys, show mrcp client session active detail" command is deprecated in the new IOS version. I am trying to figure out how to check the MRCP sessions from the Call studio application, or from the VXML server or gateway. Please let me know if you have alredy done this and if you can give me some guidance. Thanks and Regards,

Can i make CVP loads more than one application that uses different spring V

2013-05-01T11:36:58Z

Dears, i've aproblem now that i want to deploy 2 applications on CVP that uses different versions of spring and other DTOs, the applications only runs well when i place the spring jars to common/lib of tomcat but i can't use version for every application, now the application didn't work with each other simultaneous on the same CVP, any solutions to how separate the two applications Thanks in advance.

RE: Catch a Hang-up Event - CVP/ICM script (not within a CVP Studio App)

2013-04-29T09:10:12Z

OK. Thanks for the update & your help. if / when one available. Let us know! Gerry

RE: Catch a Hang-up Event - CVP/ICM script (not within a CVP Studio App)

2013-04-29T09:06:32Z

Unfortunately, don't have one ready-built at the moment although it would be useful to have it working for SIP-SIP.

RE: Catch a Hang-up Event - CVP/ICM script (not within a CVP Studio App)

2013-04-29T07:33:03Z

Paul, You are spot on. The inbound call leg was SIP. No chance you that you have created a custom TCL script which does the same for a SIP inbonud leg? Gerry

RE: Catch a Hang-up Event - CVP/ICM script (not within a CVP Studio App)

2013-04-27T11:41:09Z

Gerry, There's nothing special that needs to be turned on to enable the SIP headers and your IOS version should be fine. I can't tell from the trace snippet but is your incoming call leg TDM or SIP? I'd suspect it might be the latter. If so, that particular custom transfer version won't insert headers. Unfortunately, the transfer call leg setup has to be done a bit differently in the TCL to make that happen.

RE: Catch a Hang-up Event - CVP/ICM script (not within a CVP Studio App)

2013-04-26T16:51:06Z

Paul, The GetSipHeader works fine for me. Thanks a million. The TCLTransfer1.0.3 does sucesfully transfer, but its not setting the SIP header, Any ideas? Does it need a specific IOS (using c2801-advipservicesk9-mz.151-4.M5.bin) Below is an extract from the debug from the gateway using the command "debug voip application script" This suggest the TCL script has the header value. Also attached is the SIP INVITE sent out from the Gateway, which I expected to see a header of "CallSeqPQ: blah", but no custom header in it. TCL Extract Debug: Apr 26 16:39:37.193: //133//TCL :/tcl_PutsObjCmd: CVP_TCLXFER, assumed control of call with argument: SIP INVITE Debug: INVITE sip:11110@192.168.1.161:5060 SIP/2.0 Via: SIP/2.0/UDP 192.168.1.130:5060;branch=z9hG4bK3897 From: ;tag=C9650-E98 To: Date: Fri, 26 Apr 2013 16:39:37 GMT Call-ID: B7C6DF31-ADC611E2-80CCA403-5CD49AA4@192.168.1.130 Supported: timer,resource-priority,replaces,sdp-anat Min-SE: 1800 Cisco-Guid: 1194768204-0268435774-2023186374-1062731359 User-Agent: Cisco-SIPGateway/IOS-12.x Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER CSeq: 101 INVITE Timestamp: 1366994377 Contact: Expires: 60 Allow-Events: telephone-event Max-Forwards: 68 Content-Type: application/sdp Content-Disposition: session;handling=required Content-Length: 248 v=0 o=CiscoSystemsSIP-GW-UserAgent 5152 3218 IN IP4 192.168.1.130 s=SIP Call c=IN IP4 192.168.1.30 t=0 0 m=audio 10646 RTP/AVP 0 101 c=IN IP4 192.168.1.30 a=rtpmap:0 PCMU/8000 a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-15 a=ptime:20 Gerry

Re: New Message from David Wall in Customer Voice Portal (CVP) - CVP - All

2013-04-23T21:26:06Z

The xml escape works to get your info back to ICM. But then you'll have to use the suggestion of replacing the ''' with a single-quote in ICM script. On 4/23/2013 5:22 PM, Cisco Developer Community Forums wrote: David Wall has created a new message in the forum "CVP - All Versions": -------------------------------------------------------------- Thanks, everyone. I might try XML escapes (Janine, our values come from a custom Java element). If anyone's writing down feature requests...this is a real limitation of CVP. -- To respond to this post, please click the following link: http://developer.cisco.com/web/cvp/forums/-/message_boards/view_message/14583974 or simply reply to this email. -- Janine Graves