http://developer.cisco.com/c/message_boards/find_category?p_l_id=&mbCategoryId=1057705 2013-05-23T07:39:48Z 2013-05-23T07:39:48Z Hemal Mehta http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=2364428 2010-07-16T23:08:12Z 2010-07-16T23:08:12Z

[quote]Does anybody know if there is an Audium API available (using Audium 5.1) that can be used to retrieve data from the data digit buffer of a call?   Thanks.[/quote] Please clarify further. Are you using SIP?  Are you looking to retrieve call specfic data or application data

Hemal Mehta 2010-07-16T23:08:12Z Anthony Hoy http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=2063099 2010-03-23T21:25:35Z 2010-03-23T21:25:35Z

Does anybody know if there is an Audium API available (using Audium 5.1) that can be used to retrieve data from the data digit buffer of a call?   Thanks.

Anthony Hoy 2010-03-23T21:25:35Z Ranjana Narayan http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=1440548 2009-06-19T15:07:42Z 2009-06-19T15:05:35Z

Duplicate post. Refer http://developer.cisco.com/web/cvp/forums/-/message_boards/message/1440544

Ranjana Narayan 2009-06-19T15:05:35Z Doan Khanh Tan Thanh http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=1437738 2009-06-18T10:04:23Z 2009-06-18T10:04:23Z

  hi all,   i try to put the oracle driver ojdbc14.jar to Cisco\CVP\VXMLServer\common\lib.   but i got this error when i try to update the application. [b] [/b] [b]06/17/2009 17:58:25, SERVER ERROR: There was a problem loading classes from CVP_HOME\VXMLServer/common. The error was: There was a problem loading classes from CVP_HOME\VXMLServer/common. The root cause was: java.lang.NoClassDefFoundError: javax/resource/spi/ConnectionManager [/b]     can you help me how to go forward with this error?   thank you very much   thanh

Doan Khanh Tan Thanh 2009-06-18T10:04:23Z Doan Khanh Tan Thanh http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=1432308 2009-06-16T08:32:05Z 2009-06-16T08:32:05Z

Dear friends,   I try to create a class extends to Action element. But when I do deploy, it return no result. I want this class receive Calling Number and do the query to database (SQL as I test, later if it works I will do for another database). After query I will get Name, Address, Email of this Customer based on Calling Number (ANI).   Please help to take a look on my program and help me to fix it.   Thank you very much.   import com.audium.server.AudiumException; import com.audium.server.voiceElement.ActionElementBase; import com.audium.server.session.ActionElementData; import java.sql.*; /**  * This class is called when a standard action has been configured to use a  * Java class. Since this is a standard action element, it applies to a  * specific application and does not have a configuration. As a result, the  * only method needed in this class is the doAction method.  */ public class DBLookupStandardAction extends ActionElementBase { class WhatIGot {     String ANI = null;     String Name = null;     String Address = null;     String Email = null; }     public void doAction(String name, ActionElementData data) throws AudiumException     {     Connection conn = null;     String Name = null;     String Address = null;     conn = connectToDatabase();     String ani = data.getAni();     WhatIGot whatigot = new WhatIGot();     whatigot = QueryDatabase(conn, ani);     Name = whatigot.Name;     Address = whatigot.Address;     data.setSessionData("Name",Name);     data.setSessionData("Address",Address);             // PUT YOUR CODE HERE.         }     private Connection connectToDatabase()     {     Connection conn = null;     try     {       Class.forName("com.microsoft.sqlserver.jdbc.SQLServerDriver");       conn = DriverManager.getConnection("jdbc:sqlserver://172.16.3.5:1433;DatabaseName=hcmpt","sa","");     }     catch (ClassNotFoundException e)     {       e.printStackTrace();       System.exit(1);     }     catch (SQLException e)     {       e.printStackTrace();       System.exit(2);     }     return conn;  }     /*Query*/  private WhatIGot QueryDatabase(Connection conn, String ANI)   {     WhatIGot WhatIGot = new WhatIGot();     try     {       Statement st = conn.createStatement();       ResultSet rs = st.executeQuery("SELECT prefixnos, Name, Address, Email FROM customer_info where prefixnos = ANI");         WhatIGot.ANI        = rs.getString ("prefixnos");         WhatIGot.Name       = rs.getString ("Name");         WhatIGot.Address    = rs.getString ("Address");         WhatIGot.Email      = rs.getString ("Email");       rs.close();       st.close();     }       catch (SQLException se) {       System.err.println("Threw a SQLException creating the list of blogs.");       System.err.println(se.getMessage());     }   return WhatIGot;   } }

Doan Khanh Tan Thanh 2009-06-16T08:32:05Z Ken Stoll http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=1057707 2008-09-09T22:12:44Z 2008-09-09T22:12:44Z

We are in the process of adding a new resource to the team using Audium 5.2 and need to acquire the Cisco gateway adapters. The procedure used to involve the Eclipse update process but that procedure is no longer working (as announced). Since the update process was built into the Eclipse mechanism, how should we go about acquiring the voice gateway additions required for this developer to work on code targetted to the Cisco CVP environment. Note we use the Universal Audium Studio v5.2 with Audium Call Services 3.6.10. We purchased sufficient licenses to enable our team to grow but need to be able to acquire the gateway adapters that were not part of the download in order for new developers to utilize their license. Thank you, Ken

Ken Stoll 2008-09-09T22:12:44Z Vijay Jayaraman http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=1057712 2008-07-12T03:02:40Z 2008-07-12T03:02:40Z

Hi Cory, Do you have any transition update for the Audium knowledge base site, kb.audiumcentral.com, is that too will be moved to Cisco tech center. thanks, Vijay

Vijay Jayaraman 2008-07-12T03:02:40Z Cory Wright http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=1057710 2008-06-14T00:43:54Z 2008-06-14T00:43:54Z

Dear participants, We're coming up on the 2 year anniversary of Cisco's acquisition of Audium. We hope you haven't noticed much change in your user community here at Support Center. We've been reading your comments, answering questions, and generally keeping business as usual. Some things have changed over the two years, like software ordering and shipment of DVD's instead of downloads, but this area hasn't changed too much. I'm excited to announce that we're moving Support Center over to the new Cisco Developer Community -- a portal that Cisco is launching to welcome developers and provide them a focal point for working with Cisco. We're going to join a much larger community, while still letting you focus on former Audium products, as well as have new areas for Customer Voice Portal. Our content will expand to have a larger scope and include more people. For those of you who have been with the developer community at Audium, your expertise will be greatly needed and appreciated by a much larger audience of beginning developers and developers with expertise in other Cisco products that complement Audium and Customer Voice Portal. Audium Central's Support Center Forums will be moved intact over to the new Cisco Developer Community, so you can search prior content and continue your discussions. We're also adding new Forums that cover Customer Voice Portal, since it's has different functionality than the former Audium products. And, we are expanding beyond VoiceXML to cover all the functions of Customer Voice Portal. Plus, we're breaking up the forums into pre-Release 6.0 and Release 6.0 and beyond so that we can manage the discussion areas appropriately. We are moving to some new forum software too so things will look slightly different, but you'll still have the same functionality as you have here (and some new capabilities and recognition rewards too). Look for an announcement early next week on the details. Thanks, Cory Wright Product Management, Cisco

Cory Wright 2008-06-14T00:43:54Z Cory Wright http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=1057714 2007-12-07T03:58:06Z 2007-12-07T03:58:06Z

With the release on November 30, 2007 of Customer Voice Portal 4.1 and CVP Universal Edition 6.0 (the major new release of the former Audium software), software fulfillment is now only through standard Cisco ordering processes via a Cisco Authorized Technology Partner. Use the "Partner Locator" on www.cisco.com to find a specialized CVP Authorized Technology Partner (ATP) in your area. Customers wishing to get copies of Studio 5.2, Call Services 3.6, CVP 4.1 or Universal Edition 6.0 (Call Studio and Call Services, together), please contact a Cisco authorized technology partner. Prior versions of Audium software are no longer available for download. Please note the End of Life Announcement in elsewhere in this forum for more information.

Cory Wright 2007-12-07T03:58:06Z Cory Wright http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=1057720 2007-05-25T18:56:37Z 2007-05-25T18:56:37Z

Hi, Unfortunately, we cannot comment on new features in the product until we publicly announce them. I suggest you work with your local channel sales representative to drive feature priorities. They have ways to make feature requests that affect customer opportunities. For those suggestions here in the forums, we usually open feature request cases internally. You can use the Feature Requests forum for other feature requests. We always look at them and attempt to put them into new versions as soon as possible. Thanks, Cory

Cory Wright 2007-05-25T18:56:37Z Cory Wright http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=1057723 2007-05-25T18:53:00Z 2007-05-25T18:53:00Z

Hi, With respect to response times, this is a community forum, not a transactional Q&A with Cisco / Audium people. So, there aren't any service level agreements or imposed requirements to answer questions with any time periods. This is here for the social use of the user and partner community. Therefore, if you are in a customer situation and need a technical question answered that is related to documented operation of the software, then you should contact Cisco TAC and open a case. If it has to do with development questions, you need to contact Developer Support at Cisco. Both are available through the Support tab at www.cisco.com. Thanks, Cory

Cory Wright 2007-05-25T18:53:00Z http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=1057721 2007-05-25T12:52:49Z 2007-05-25T12:52:49Z

Couple of outstanding questions on the support forum have been sitting there for weeks guys. Any idea when they will be answered? Some of us are in customer situations.

2007-05-25T12:52:49Z http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=1057719 2007-03-20T18:44:35Z 2007-03-20T18:44:35Z

Mike Thanks, This is pretty urgent, this effects 20-30 customers and thousands of ports. 1. Multi-Tenanting 2. Committment to adaptors 3. New features into the tools

2007-03-20T18:44:35Z Michael Bochynski http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=1057718 2007-03-20T18:05:43Z 2007-03-20T18:05:43Z

Karl, Thank you for all your feedback. It is really very valuable for us to talk and listen to our users. The new release of CVP - CVP 4.0 - does address several issues found in CVP 3.1. Licensing, for example, is no longer tied to IP addresses, which was a nuisance. In CVP 4.0 we also no longer ask for a specific session count for each server, allowing end-users to distribute sessions among servers to their liking. All the feature requests and improvements are carefully reviewed by Product Managers and scheduled accordingly. As far as the status of each case is concerned, you could use either automated tools provided by Cisco or talk to your Business Representative. With that said, I informed Kev Holmes, who should be your primary contact about your request. He should be contacting you soon and discussing your needs. Karl, thank you again for all your feedback and I can assure you that we do value your input. Regards, Michael

Michael Bochynski 2007-03-20T18:05:43Z http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=1057716 2007-03-20T17:37:43Z 2007-03-20T17:37:43Z

Hi, I have a problem whereby we have to choose the primary tools required for service creation. There is another vendor in the frame (who is rather good), and they have routes into the organisation i'm currently working with. 1. Licensing has caused us a lot of grief, so I'd love to know what positive steps are being taken to make this a smoother process (for client licenses) 2. The service creation tools and direction (we don't know where its going i.e. no visibility or whether case id's allocated to improvements will ever get done). All this boils down to a decision whereby thousands of ports of opportunity are now up for grabs including numerous customers. I want to take this offline and have an internal discussion with whoever is in charge of the tools and service creation aspects.

2007-03-20T17:37:43Z Vance Vagell http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=1057726 2007-03-01T01:11:41Z 2007-03-01T01:11:41Z

Hi folks, You can open Service Requests with Cisco TAC by going to our main website (www.cisco.com) and clicking on "Support". Then, click on "Create a new TAC Service Request." Alternatively, you can call TAC at any of the numbers listed under the "Email or phone Technical Support" link on that same page. While the TAC web interface is not the same as Audium Direct, it has similar functionality: you can describe your issue, provide contact info, and communicate with support engineers who have been specially trained to assist you. Since Audium Direct will be decommissioned this evening, further support communication should go through TAC. As always, developers can feel free to participate in our [url=http://www.audiumcentral.com/supportcenter/]Support Center discussion forums[/url] for development-related topics, and they can continue to browse our [url=http://kb.audiumcentral.com]Knowledge Base[/url] for helpful how-to articles and common problem resolutions. Access to previous tickets will not be carried over to the new web interface on cisco.com. Should there be any ticket-based discussion you would like to archive, please access those tickets before 6pm EST today and copy the material to your own storage. Regards, Vance

Vance Vagell 2007-03-01T01:11:41Z Cory Wright http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=1057730 2007-02-09T21:58:12Z 2007-02-09T21:58:12Z

Yes, this is currently the only official Cisco supplier teaching former Audium classes. We expect these classes will be offered for about a year until new Cisco classes can be launched. From a learning point of view the curriculum is very similar, so you won't be at a disadvantage by taking a class via Tech 2000 or waiting and taking a newer class. Therefore, you should avail yourself of training regardless of timing to meet your business needs without worrying about "missing anything". We realize that non-North American trainees may find our current training supplier arrangement inconvenient; however Tech 2000 and their trainers are very accommodating and can arrange for training worldwide. You can contact Tech 2000's Janice Wood at 703-467-8607 if you would like to discuss a custom class further. Or, I'm happy to answer more questions here! Thanks, Cory

Cory Wright 2007-02-09T21:58:12Z http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=1057729 2007-02-09T17:11:11Z 2007-02-09T17:11:11Z

Is that the only organisation that is training? Are there any others? if so where?

2007-02-09T17:11:11Z Cory Wright http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=1057727 2007-02-09T05:06:13Z 2007-02-09T05:06:13Z

If you are interested in taking Audium training, classes are taught by the following organization: [b:59d8bc4f2a] Tech 2000, Inc. (www.t2000inc.com)[/b:59d8bc4f2a] Audium classes can be found here: [url=http://www.t2000inc.com/training/additionaltraining.html]http://www.t2000inc.com/training/additionaltraining.html[/url] You can sign up online and take the course, just like you did prior to the Cisco acquisition. Our web page, [url=http://www.audiumcorp.com/training]http://www.audiumcorp.com/training[/url] has been updated to reflect this information as well. If you have any questions, feel free to post here. Regards, Cory

Cory Wright 2007-02-09T05:06:13Z Cory Wright http://developer.cisco.com/c/message_boards/find_message?p_l_id=&messageId=1057724 2007-01-26T05:50:16Z 2007-01-26T05:50:16Z

Effective Wednesday, February 28, 2007, Audium Direct (not this site) will close and be decommissioned for users and resellers. Please note other postings in this forum regarding support contract conversions from Audium to Cisco. Audium Direct is used to open support cases (tickets) and track them to resolution. This functionality will be replaced by Cisco.com and the Cisco TAC. You will need a valid Cisco.com ID to use TAC or the Cisco.com website for support cases.

Cory Wright 2007-01-26T05:50:16Z