Universal Edition New Feature Discussion

RE: Prompt Builder

2011-01-27T20:59:38Z

Karl, I see this is an old post, but did you get your issues addressed? I'm trying to find a Say it Smart standard vocabuly prompt list for the voice talent in the recording studio. Ideas? Marcus

RE: Conceptual View

2010-11-14T23:21:24Z

I am in the process of writing my own tool to do this, this is not so much visual but tells me the flow.

RE: Conceptual View

2010-11-08T23:34:41Z

Hi Steve, This feature has not been added to Call Studio and there is no timeline yet of when it will be added. Thanks, Silvia

RE: Conceptual View

2010-11-05T22:47:36Z

Hello Vance, I've been trying to search with the ID you mentioned to no avail. Has this feature been added to Call Studio? Which version? I'm current working with version 6. Time to upgrade, right? Thanks, Steve Hi Karl, Thank you for the feedback. We have entered this enhancement request into our internal issue-tracking system with an ID of CSCsh48327. Please refer to that ID to discuss this request in the future or to check its status. Regards, Vance

RE: Dynamic Menu

2010-08-11T10:45:21Z

Can you please share how can we do it with VXML code... I was thinking on writing java cmponent to do so... Is it a good idea.. My main problem is the number of items in menu and Menu item both are totally dynamic depending on the response i get from web service. Can you please share some code.. Thanks Sanjay

RE: Dynamic Menu

2010-08-11T09:29:25Z

Do you have defined no of results that are possible. for example if you have 5 possible results, you can use the decision element to direct to the appropiate menu and play the audio files depending on the no returned from web service. I personally prefer doing this in vxml code. It much more powerful.

Dynamic Menu

2010-08-11T05:59:34Z

I am trying to build dynamic menu depending on Users Input below is what i am trying to achinve. Call Starts. User enters the number Call web service and get the available audio files for customer. depending on number of audio files we get play the menu to user. for example let say customer can listen to 4 audio files then play menu with 4 items in menu. if customer can listen to 2 audio files then play menu with 2 menu items etc... Is there a way i can achieve this. Any help will be really appreciated Thanks Sanjay

Universal Edition Supports CCXML

2008-10-15T19:01:45Z

Is the new Universal Edition supports following items 1. Supports CCXML 2. Supports new features of VXML 2.1 like , tag features 3. Supports RDC(Resubale Dialogue Modules ) from apache. 4. Webservice Plugin 5. Enhanced Database Elements Thanks Ramprasad

Prompt Builder

2008-07-14T17:40:22Z

Chaps, A few glaring ommissions here. If you are serious about building speech apps, you will know that the prompt stuff is pretty important, so building these lists via the VUI process and prototyping is crucial. So when you build these prompt lists 1. How do you print them as scripts when you goto the studio? Answer = It appears you cannot 2. How do you rationalise your scripts (multiple repeating TTS prompts make it difficult to trawl through the lists - Therefore a "unique" prompts function would be perfect so just show the unique prompts that should only be displayed/printed. This would give you the ability to print off the precise Text Prompts, which will then be recorded at the recording studio. Please give this some serious thought! After all, we have had to do this via screen shots. A product enhancement is definitely required here! Just checked in version six and you cannot print this table also! Anything you can do here chaps for the next release? Edited by: Karl Roberts on 14-Jul-2008 08:40

Re: Field Record Option

2008-07-06T15:19:34Z

Hi, Can we have any thoughts on this. Record field utterance is a VXML 2.x option and should be part of the base functionality of speech based components. There are good reasons for serious speech applications why this should be exposed. Cheers

RE: Great!

2008-02-23T18:41:18Z

Cory, our engineers were some of the best speech engineers in the market so they looked at Audium and completely rewrote new advanced speech components using all the technique speech scientists would require. This has taken quite a lot of time. We even have things like Transcription tools, encryption and biometrics embedded into Audium. I showed Nuance the other day, and they went holy c**p :-) We just delivered a speech project in record time for a major bank. Maybe if your in the UK, we might have an audience with you but clearly this won't be open source but happy to support the partner community. Suggest you get your crowd to visit us. Suggest you do this via Jason T

Great!

2008-02-06T23:14:00Z

Impressive -- sounds good. Are you planning on maybe open sourcing those or making them available online to anyone? Reason I ask is that as we look at new concepts on Cisco.com, we're interested in who has what kind of assets they are willing to talk about and/or share with the rest of the community. Cory

RE: Following up

2008-02-06T20:56:43Z

cory, there's nothing we need at moment, we've written all the necessary grammar components. In fact we have over 60 or more various components, probably more than that now. Cheers

Following up

2008-02-06T05:08:31Z

Karl and others --- Did the provided solution on this thread enable what you wanted? I'm scanning for product improvements and this is on my list for follow up. Can you let me know something soon? Thanks, Cory

RE: Re: Modality for non form input elements

2008-01-04T05:18:09Z

Karl, I was going through old posts and stumbled upon this one about modality and feature requests. We do listen to our customers' feedback as it is extremely helpful for us. As with already mentioned Web Services, the feature of modality was added in the most recent version of the software as well. CVP 4.1, and Call Services Universal Edition 6.0, include modality for the built-in elements you listed. Regards, Michael

RE: Grammar Rule Referencing

2007-11-19T15:06:32Z

Yes definitely using CVP!! There are so many different version numbers I get confused! In CVP Studio, it says that it is both 'version 3.4.5' and also 'v3.1' so you tell me! Well anyway, it doesn't work, so i guess i'll have to raise a TAC. Thanks

RE: Grammar Rule Referencing

2007-11-17T06:08:51Z

Hi Mitch, Specifying a specific rule should work. VXML server will simply incorporate the sting into the VXML document. However, it's up to the browser to parse it out and pass on to the ASR engine. The workaround is to create individual grammar files instead of combining multiple rules into a single grammar file. I'm not clear if you are using CVP (CVP 3.4 does not exist), but if you are, you should open a Cisco TAC case so that the IOS gateway team can answer that for you. Regards, Cheng

Grammar Rule Referencing

2007-11-14T21:40:14Z

I am using CVP 3.4 with Nuance 8.5 Using a Form component, I am trying to reference a specific rule in my grammar, for example: /CVP/grammars/myGrammar.grxml#MyRule However, it looks as though the rule reference is not being passed through to the ASR, as when testing this it seems that the recogniser continues to reference the root rule rather than the rule specified in the reference. Is this a known issue? Is there a workaround for this? Thanks

RE: Grammar insert API

2007-10-27T04:22:26Z

Hi Karl, I believe we may already have the functionality you need today! Let me describe it, though, in case this is not what you want. The Voice Foundation Class [i:d7f4e8b385]VGrammar[/i:d7f4e8b385] has a bunch of overloaded methods with the name [i:d7f4e8b385]setDtmfInline[/i:d7f4e8b385] and [i:d7f4e8b385]setSpeechInline[/i:d7f4e8b385] that allow you to create an inline grammar. Most of these methods take only the requisite information such as the keywords and values and the [i:d7f4e8b385]VGrammar[/i:d7f4e8b385] VFC will generate the inline grammar for you according to the requirements of the browser. But one of these implementations has the method signature of [i:d7f4e8b385]setDtmfInline(Element)[/i:d7f4e8b385] and [i:d7f4e8b385]setSpeechInline(Element)[/i:d7f4e8b385]. These methods take as input an [i:d7f4e8b385]Element[/i:d7f4e8b385] object, which is a JDOM element (actually it is a [i:d7f4e8b385]com.audium.thirdparty.jdom.Element[/i:d7f4e8b385] - which is really a copy of the JDOM class with the same name). These methods allow you to pass to it a JDOM tree defining the inline grammar and the [i:d7f4e8b385]VGrammar[/i:d7f4e8b385] VFC will throw that XML unchanged into the resulting VoiceXML page. You can then define whatever you want in whatever way you want using these methods. Obviously using this methods now puts the burden on you to ensure that the XML you pass to it represents correct VoiceXML and conforms to the format of your individual browser and ASR engine, so there will probably be a larger testing burden. But you can do anything you want there, just like flat VoiceXML. Additionally, since this is a VFC, you would have to write your own voice element to use it, there is no built-in support in the included elements to support custom written XML inline grammars (and if I would venture a guess, will probably never have this capability). So hopefully this is what you want and you can do it today!

Grammar insert API

2007-10-27T02:50:19Z

Folks, I know we have API tags for adding items, and i know we can reference a grammar/another web grammar page dynamically. One thing, that's frustrating is to generate a component that can generate an inline grammar then "way we want" WITHIN the audium component with complete fidelity. So we're asking for a request to extend the grammar API with CustomXML method, so we can write the XML grammar directly in the way we want. So anything after the grammar tag, we want control of. Clearly we then have to take responsibility for the grammar content and it's correctness, but it just opens loads of options in garbage handling, bigrams, weighting etc. It can't be difficult to do but such a method means we can make small dynamic grammar components and simple pass in a string with all the guts of the XML grammar. Hope this makes sense.